Regarding in-flight medical support

To provide peace of mind to our customers, ANA can call upon the help of doctors and medical professionals in cases where passengers fall ill on board and where medical help is required. On international routes, we provide medical services for our passengers and crew in cooperation with MedAire. These services allow cabin crew and any doctors or other medical personnel on board to receive advice from medical care professionals and security specialists, 24 hours a day, 365 days a year.

In addition, in order to provide non-Japanese passengers with immediate medical attention the tablet terminals carried by our cabin attendants are all installed with language tools to help provide initial treatment in various languages. It is planned that the terminals will all be programmed with the native language of the countries to which we are flying by September 2016. The linguistic assistance is not just textual but is also able to provide verbal responses and deal with virtually any situation.


ANA Doctor on board

The “ANA Doctor on board” program is one in which medical practitioners who are also members of our mileage club will be able to voluntarily register themselves with ANA on a preliminary basis, and cooperate in providing medical procedures in the event of somebody on the plane suddenly becoming ill.
The cabin attendants will be able to immediately call upon the doctors for help, thus enabling rapid medical response in emergencies.

Medical practitioners will be able to register themselves from July 2016, and the service will come into operation in September 2016.

If it becomes difficult for a registered doctor to provide assistance because they themselves feel unwell, they may withdraw themselves from the medical team, simply by telling the cabin attendants that they are unfit to provide assistance.

Please note that in the event that responsibility for damage compensation arises from the medical treatment offered, ANA will act as the subject of any action except in the cases of accidents or gross negligence.

Medication on board flights

ANA is attempting to stock its flights with a wide range of medications and medical apparatus in order to be able to provide appropriate treatment for people on board who feel unwell.
A list of some of the medications carried on board by ANA is available for viewing on the company website.