Retroactive Mileage Registration

Retroactive mileage registration for eligible ANA partner airlines are accepted online through the ANA website, by email or by postal mail.

Retroactive mileage registration is available for those who did not register their ANA Mileage Club number to their flight reservation. Customers may also process if in any case the eligible mileage were not accrued due to system related issues.
These mileage can be retroactively registered 3days up to 6 months after the boarding date.

  • *When requesting for retroactive mileage credit though the ANA website, mileage credit maybe instant or may take up to 4 weeks. (*1) When applying by email or postal mail, process may require approximately 1 month.
    • *1 From January 14, 2016 (JST) For applicable Star Alliance member airlines, mileage credit maybe instant reply on retroactive mileage registration when 15 days have elapsed from date of departure. (Please note that the amount of time required for mileage to be credited to your AMC account will differ depending on the operating airline) Please refer to the Partner Airlines below to see which airlines accepts retroactive mileage registration and provide immediate boarding results.
  • *Application results can be checked through the Retroactive Registration Details page from My Menu after logging into your AMC account.
  • *If the applied flight is not eligible for mileage accrual, an email notification will be sent to you.
  • * Hawaiian Airlines and Virgin Atlantic retroactive application is processed by email or postal mail.

Partner Airlines Which Accept Retroactive Mileage Registration

*Airlines which provide immediate results confirmation.

Airlines for Which Applications Can Be Submitted via the ANA Website

Star Alliance Member Airlines
Adria Airways*

Adria Airways

Aegean Airlines*

Aegean Airlines

Air Canada

Air Canada

Air China*

Air China

Air India*

Air India

Air New Zealand

Air New Zealand

Asiana Airlines*

Asiana Airlines

Austrian Airlines

Austrian Airlines

Avianca*

Avianca

Avianca Brazil*

Avianca Brazil

Brussels Airlines

Brussels Airlines

Copa Airlines*

Copa Airlines

Croatia Airlines*

Croatia Airlines

EgyptAir*

EgyptAir

Ethiopian Airlines*

Ethiopian Airlines

EVA Air*

EVA Air

LOT Polish Airlines

LOT Polish Airlines

Lufthansa

Lufthansa

Scandinavian Airlines

Scandinavian Airlines

Shenzhen Airlines*

Shenzhen Airlines

Singapore Airlines

Singapore Airlines

South African Airways

South African Airways

Swiss International Air Lines

Swiss International Air Lines

TAP Portugal*

TAP Portugal

Thai Airways International*

Thai Airways International

Turkish Airlines*

Turkish Airlines

United Airlines*

United Airlines

Non-Star Alliance ANA Partner Airlines
Air Dolomiti

Air Dolomiti

Air Macau

Air Macau

Etihad Airways

Etihad Airways

Eurowings

Eurowings

Garuda Indonesia

Garuda Indonesia

Germanwings

Germanwings

Jet Airways

Jet Airways

Philippine Airlines

Philippine Airlines

Vietnam Airlines

Vietnam Airlines

Airlines Which Only Accept Applications By Email Or Postal Mail

Hawaiian Airlines

Hawaiian Airlines

Virgin Atlantic

Virgin Atlantic

ANA Website (Desktop Version)

After logging in, please go to the Members-only Features and select Mileage Credit for ANA International Flights under Retroactive Registration.

ANA Website (Mobile Version)

Retroactively register your mileage from a feature phone which has i-mode, EZ web, or Yahoo! Keitai functionality.

  • [When Using a Feature Phone] Follow the menu path below to complete the procedures: AMC Earning Miles > Earning Miles from Travel - Retroactive Mileage Registration [International Flights]

Email

After you have logged in, please attach your confirmation documents and register your retroactive mileage on the Retroactive Mileage Registration page.

Notes:

  • Approximately one month will be required from the application submission to the completion of processing.
  • Please kindly send attachment pictures files in either .pdf .jpg .jpeg .gif .png formats.(Pictures taken by smartphones are usually in these formats)
  • If you are applying through the ANA website above, you do not need to attach any confirmation documents.
  • Please be advised that files(pictures,documents etc) cannot be attached when using the ANA App. Please use our Smartphone site to send any attachments.

Postal Mail

Please send the documents required for retroactive mileage registration as well as the completed Mileage Retroactive Registration Application Form to the address below. They must be received within 6 months from the departure date.

ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526

  • *Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.
Notes
  • *The retroactive mileage registration application will not be approved if any of the required documents are missing.
  • *Responses to individual inquiries related to retroactive mileage registration will not be provided. Please check your application status using the Members-only Features on the ANA website.

Application Acceptance Period

From 3 days to 6 months after the departure date.

  • *When sending applications by post, they must be received within 6 months from the departure date.

Documents Required for Retroactive Mileage Registration

  1. e-Ticket Itinerary Receipt (receipt issued by an airline or travel agency which indicates the flight number, flight information, booking class, etc.) or passenger ticket receipt (copies accepted)
  2. Boarding pass (original)
  3. Mileage Retroactive Registration Application Form (completed with your name and AMC membership number)*1
Example: For United Airlines
1. e-Ticket Itinerary Receipt or passenger ticket receipt (copies accepted)
Image of e-Ticket Itinerary ReceiptImage of passenger ticket receipt
2. Boarding pass (original)
Image of boarding pass
3. Mileage Retroactive Registration Application Form (completed with your name and AMC membership number)
Image of completed Mileage Retroactive Registration Application Form
  • *Please confirm that the same name is indicated on all of the above documents.

Notes

  • Mileage registration applications by phone are not accepted.
  • If the application is submitted after 6 months had already passed, the retroactive mileage registration will not be approved.
  • Only customers who have completed procedures to join ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join AMC.)
  • The status of the retroactive mileage registration application can be checked via the ANA website. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
  • Retroactive mileage registration is possible starting from 3 days after the departure date.

Points to Note When Submitting an Application Through the ANA Website

  • Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
  • When submitting an application for an ANA domestic flight, select Mileage Credit for ANA Japan Domestic Flights under Retroactive Registration.
  • Please note that the session will time-out after 30 minutes of inactivity and all previously entered information will be deleted.

Points to Note When Submitting an Application By Email

  • Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
  • The retroactive mileage registration application will not be processed if any of the required documents are missing.

Points to Note When Submitting an Application By Post

  • All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed after the mileage registration application has been processed.)
  • The retroactive mileage registration application will not be processed if any of the required documents are missing.
  • If the AMC member information on the Mileage Retroactive Registration Application Form does not match what is actually registered to the AMC member's account, all received documents will be sent back to the sender.
  • When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
  • Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.
  • *The status of the retroactive mileage registration application can be checked via the ANA website.