Allowing reservations to be cancelled without penalty

A ticketed reservation made via ANA SKY WEB in North America, ANA Customer Service Center or airport ticketing counters in Canada (Vancouver International Airport) may be cancelled without penalty within 24 hours after the issuance of the ticket, except for reservations made within one week of departure, which may be cancelled without penalty only if permitted by applicable fare rules. Refunds must be requested through the ANA Customer Service Center in the U.S. As for award tickets, expired miles can not be refunded.