Passengers traveling with infants or small children [International Flights]

We provide assistance for passengers traveling with infants or small children.

Assistance for passengers traveling with infants or small children

Image of Assistance for passengers traveling with infants or small children

We provide assistance for passengers traveling with infants or small children.

*This service applies only to ANA operated flights.For codeshare flights and flights operated by other carriers, please check with the operating carrier.

Applicable fares and other conditions vary depending on the age of the child.Please check the Terms of Use

Please read this if you are travelling with a small child
This guide provides useful information for traveling with infants and the relevant services available at the airport and inside the plane.
We hope it will be useful during your flights with ANA.

At the Departure Airport

Support at the airport [Please reserve in advance by telephone] (by 72 hours prior to departure)

Image of check-in counter

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for an adult passenger traveling with 1 or more children who are all under 3 years of age.
Please apply by telephone.

Please see ANA Airport Support for details.


Baby strollers

Image of baby stroller

Baby strollers are available for passengers with infants (both types A and B are available).
If you wish to use a baby stroller, please let us know when you check in.

You can use a borrowed baby stroller (type A or type B) from the counter until the boarding gate.

  • [Notice]
  • ・Limited numbers are available (prior reservation is not available).
  • ・Not available at all airports.
  • ・You will not be able to take your baby stroller into the cabin. Please check in* your stroller with all personal items removed.

In-flight

Bassinet [Please reserve in advance by telephone]

Image of bassinet for onboard use

Bassinets are provided on all international aircraft for infants not occupying a seat. Please apply by telephone.

・Size: 85cm x 45cm x 33cm
・Weight: maximum 10kg

*The number and position of bassinet seats are limited.
*First Class (on all aircrafts) are excluded from this service.
*Please note that bassinets may differ depending on aircraft.


You will be able to find a lavatory which is equipped with a tabletop for changing diapers.


Carry-on beds

When using carry-on bed products (such as JetKids BedBox or Fly-Tot), in general, please use a window seat or a center seat in the section between the aisles.
These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.
As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat in front during these times.
Also during cruise, you may be asked to refrain from usage depending on the circumstances.
In order to ensure a safe and comfortable flight, the cabin attendants will check on seatbelt usage and that other passengers are not being inconvenienced.


Baby meals/child meals (special meals)

Image of Child Meal for departures from Narita/Haneda

■ Baby meals/child meals [must be requested up to 24 hours prior to departure]
Please make your request on the ANA website or by phone

■ Allergen-free meals [must be requested by phone up to 96 hours prior to departure]
Request cannot be made on the ANA website. Please make your request by phone.

For details of the application method, menus, etc., see Special Meals.

*The menu will differ by route.Please confirm details at the time of reservation.
*Please note that we may not be able to honor your request depending on factors such as route, aircraft type, etc.Thank you for your understanding.


Powdered milk

Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types. Our cabin crew will be happy to prepare it for you. Please let us know if you would like to take advantage of this service.


Paper diapers

Paper diapers (M size and L size) are available on board. However, as there are limits in quantities and types, we recommend that you have an adequate supply of diapers for your trip.


Goods for children (ANA original toys)

Image of Airplane Balloon

ANA original toys are prepared for your little ones to make the journey more enjoyable.

* Sample image


Reliable service in the cabin

We will gladly assist you with stowing your luggage.Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.

  • *Equipment specially designed for airplanes is available on board.Please take care that children do not trap their fingers in the "armrests" or "tray tables."
    Please feel free to ask the flight attendants for help at any time.
  • Image of warning for children not to trap their fingers

Take care not to trap your fingers.
Please be aware of your children's safety


Seats [Pre-assigning seats accepted]

Seats can be pre-assigned either online or by telephone.
For safety reasons, please note the following conditions will apply.

  • ・If you want your infant to travel in a seat, please apply by telephone.
  • ・For safety standards, seats on emergency exits rows are not permitted. Additionally, passengers traveling with an infant may not be seated in the same seat row as another passenger traveling with an infant due to limited oxygen mask vailability.
  • ・If there is more than one passenger traveling with an infant, please select seats in different rows or across the aisle.
  • ・We are unable to accept infants (who are at least 8 days old but less than 2 years old applicable to child fare) occupying a seat onboard First Class (on all aircrafts) and Business Class on the Boeing 787aircraft (of a certain model). Only seat pairs next to each other in row D and F, E and G can be assigned for the infant occupying a seat and the accompanying passenger onboard Business Class on the Boeing 777-300ER aircraft.
  • *Please note that your assigned seat may change due to change in aircraft type or other reasons.
  • *Please note that there may be other times where we may not be able to honor your seat request. See Information Regarding Seat Assignments for details.

At the connecting or arrival airport

Support at the airport [Please reserve in advance by telephone] (by 72 hours prior to departure)

Image of the connecting or arrival airport

Airport support is available for an adult passenger traveling with 1 or more children under 3 years of age.
Please apply by telephone.

  • <Connecting>
    Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).
  • <At the arrival airport>
    Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.

    See ANA Airport Support for details.

Terms of Use

(Infant)

Age of child Accompanying Passenger Seats Applicable Fare
Less than 8 days after birth - Not permitted to travel -
8 days - less than 2 years old Required Travel in adult's lap Infant fare
8 days - less than 2 years old Required Infant can be seated in a seat.Please hold him/her on your lap while the Seat Belt sign is turned on. An approved child seat is permitted for use.*1 Child fare

(Child)

Age of child Accompanying Passenger Seats Applicable Fare
2-11 years old Required Child must be seated in a seat. Child fare
5-11 years old If unaccompanied Child must be seated in a seat.
For acceptance conditions, please see ANA Junior Pilot (Unaccompanied minors).
Adult fare
  • *1 ANA does not lend child seats. Customers should bring their own child seat and set by yourselves.

Please see "Child seats" for information on carry-on child seats.


■Traveling with infants (aged from 8 days or more to under 2 years)

If you are traveling with an infant, please be sure to inform ANA as there may be boarding limitations.

  • ・Infants and toddlers are to be accompanied by a passenger at least 12 years of age.
  • ・One adult may accompany up to two infants below the age of 2.*2
    However, one infant is to occupy a seat to which the child fare will be applied.
  • *2 When one adult is accompanied by two infants, child seats are required.

■Child passengers (aged from 2 years or more to under 12)
  • ・Children aged under 5 must travel in the same class as an accompanying passenger aged 12 or over.
  • ・Children age 5-11 years of age may travel alone.For details, please see ANA Junior Pilot.

Fare

■If accompanied by children under 2 years of age
  • ・If not using a seat: Infant fare (10% of applicable adult fare)
  • ・If using a seat: Child fare (75% of applicable adult fare)
  • *Availability and discount percentage may vary depending on the route and class.

■If accompanied by children aged 2-11 years
  • Child Fare (75% of applicable adult fare)
  • *Availability and discount percentage may vary depending on the route and class.

Contact

■Inquiries within Japan
[Business hours] 9:00 AM - 6:00 PM (365 days a year)

Navi Dial (fixed rate nationwide) 0570-029-701
Tokyo (Paid number) 03-6741-8702

After calling the above numbers and receiving voice guidance, please select "No. 2."
Outside the hours of "9:00 AM - 6:00 PM," please contact Inquiries regarding International tickets.

■Inquiries from outside Japan
Please contact the relevant branch of the ANA by telephone .

For passengers who require assistance

For your pleasant journey, ANA is happy to help you.

Pregnant women

We provide assistance for expectant mothers.

ANA Junior Pilot (Unaccompanied minors)

We provide assistance for children aged 5-11 traveling alone.

Elderly passengers

We provide assistance for elderly passengers.

Passengers traveling with pets

We provide assistance for customers traveling with a much loved pet.


The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability so that they can enjoy a safe and comfortable flight.