Smooth Procedures

Priority Check-in Counter

Eligible members

Diamond
primary member
Platinum
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

Priority check-in counters for Premium members are available worldwide.
Check-in and baggage check-in is avaiable at the counter.

  • Services may vary based on route and participating airports.

How to Use This Service

Please present your Premium Status Card to the check-in counter agent upon check-in.

Counter Locations

Japan Domestic Flights

When boarding ANA Group operated flights
When boarding ANA code-share flight with an ANA Flight Number.

AIR DO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and Star Flyer

ANA SUITE CHECK-IN counter is available for use.

Applicable airport
Diamond
primary member
1 traveling guest

ANA PREMIUM CHECK-IN counter is available for use.

Applicable airport
Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

Priority Check-in Counter (ANA PREMIUM CHECK-IN) is available to use for check-in.
Applicable airports , Komatsu Airport, Hiroshima Airport, Miyazaki Airport and Kagoshima Airport

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

International Flights

When boarding ANA Group operated flights

First Class check-in counter*1 and ANA SUITE CHECK-IN counter are available to use to check-in.

Diamond
primary member
1 traveling guest

Business check-in counters*1 are available to use for check-in.

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

Priority check-in counter is available for check-in counter where specified as "Star Alliance Gold".

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

Regardless of your boarding class, Premium Economy check-in counters is available to use for check-in.

Applicable airports
  • Narita Int'l Airport (Terminal 1)
  • Haneda Int'l Airport (International Terminal)
Bronze
primary member
  • *1First Class and Business Class check-in counters are available when the applicable class is present on the ANA Group international flight you are boarding.
Star Alliance Member Airlines*2

Priority check-in counter is available for check-in counter where specified as "Star Alliance Gold".

  • *2Service applies to participating Star Alliance Members
Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members
When boarding code-share flights operated by Partner Airlines (non Star Alliance Members)*3

Air Dolomiti, Air Macau, Etihad Airways, Garuda Indonesia Airlines, Jet Airways, Philippine Airlines, Shandong Airlines

Each airlines Business check-in counters will be available to use for check-in.

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members
  • *3This service will be available when boarding on ANA and code-share flights with ANA. The services is available when boarding flights with ANA flight numbers and partner airline flight numbers. However, they are not available on non-code-share routes.

Priority Baggage Claim

Eligible members

Diamond
primary member
Platinum
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

When using ANA Group or Star Alliance Member Airline flights, priority tags will be attached to all checked baggage. Your checked baggage will be given priority handling and be delivered first at baggage claim.

Please be aware of Important Notices

If baggage has been checked in with Partner Airlines who is not part of the Star Alliance members, services may not be available based on certain airlines even when transferring to an ANA Group or Star Alliance member airline flights.

How to Use This Service

Please present your Premium Status Card upon checking your baggage in at the check-in counter.

Types of Priority Tags

Japan Domestic Flights

When boarding ANA Group operated flights
When boarding ANA code-share flight with an ANA Flight Number.

AIR DO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and Star Flyer

Regardless of your boarding class, Priority Baggage Claim will be marked "FIRST" on your baggage tag.

Diamond
primary member

Regardless of your boarding class, Priority Baggage Claim will be marked "PRIORITY" on your baggage tag.

Platinum
primary member
Super Flyers Card
primary member
registered family members

International Flights

When boarding ANA Group operated flights

Regardless of your boarding class, "FIRST CLASS" priority tag will be attached to your baggage.

  • Services are only available when check-in your baggage at ANA counter.
Diamond
primary member

The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class.

Platinum
primary member
Super Flyers Card
primary member
registered family members
When boarding Star Alliance Member Airlines operated flights

The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class.

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members
When boarding code-share flights operated by Partner Airlines (non Star Alliance Members)*1

Air Dolomiti, Air Macau, Etihad Airways, Garuda Indonesia Airlines, Jet Airways, Philippine Airlines, Shandong Airlines

Regardless of your boarding class, "FIRST CLASS" priority tag will be attached to your baggage.

Diamond
primary member

The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class.

Platinum
primary member
Super Flyers Card
primary member
registered family members

  • *1Service is available when boarded on ANA Code-Share flights.

Additional Free Baggage Allowances

Eligible members

Diamond
primary member
Platinum
primary member
Bronze
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

When you travel on ANA Group operated flight or a Star Alliance Member Airline, additional free checked bags and less weight restrictions may apply.

  • *Customers who can use this service differ for Japan domestic and international routes. For details refer to How to Use This Service.
Please be aware of Important Notices

・An excess baggage charge will apply for baggage that exceeds the airlines published weight, number of pieces or size.

・If baggage has been checked in with Partner Airlines who is not part of the Star Alliance members, services may not be available based on certain airlines even when transferring to an ANA Group or Star Alliance member airline flights.

How to Use This Service

Please present your Premium status card to the check in counter agent upon check-in.

Free Baggage Allowance

Japan Domestic Flights

When boarding ANA Group operated flights
When boarding ANA code-share flight with an ANA Flight Number.

AIR DO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and Star Flyer

Free Baggage Allowance based on boarded class of service + up to 20 kg (44 lb) extra free.

Premium Class

Total 60 kg 40kg+20kg

Economy Class

Total 40 kg 20kg+20kg

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

International Flights

When boarding ANA Group operated flights*

Free Baggage Allowance based on boarded class of service + 1 additional piece for free.

FIRST CLASS

Free Baggage Allowance is up to 4 pieces and maximum of 32 kg (70 lbs) per piece

BUSINESS CLASS

Free Baggage Allowance is up to 3 pieces and maximum of 32 kg (70 lbs) per piece

PREMIUM ECONOMY ECONOMY CLASS

Free baggage allowance increased up to 3 pieces and maximum of 23 kg (50 lbs) per piece.

Diamond
primary member
Platinum
primary member
Bronze
primary member
Super Flyers Card
primary member
registered family members
  • This service may not be available on code-share flights or itineraries that include flights operated by other airlines.
When boarding flights operated by Star Alliance member airlines*
By piece
+1 piece

Free Baggage Allowance based on boarded class of service + 1 additional piece for free.

By weight
+20 kg (44 lb)

Free Baggage Allowance based on boarded class of service +20 kg (44 lb).

Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members
  • The free baggage allowances of Star Alliance member airlines are not the same as the allowances for flights operated by the ANA Group. The permitted weight and size (total linear dimensions) per piece depends on the airline you use.

Exclusive Security Check Point

Eligible members

Diamond
primary member
traveling guests
Platinum
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

When boarding ANA Group operated flights, exclusive security check points are available at the following airports. Will be able to clear smoothly without waiting in long line even during crowded peak season.

How to Use This Service

Please show your Premium status card to the agent.

Exclusive Security Check Points Available

Japan Domestic Flights

When boarding ANA Group operated flights
When boarding ANA code-share flight with an ANA Flight Number.

AIR DO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and Star Flyer

Service is available at the ANA SUITE CHECK-IN counter. Please visit the counter in advance with your traveling guests, and complete the registration process.

Applicable airports
Diamond
primary member
1 traveling guest

Use of this service is available at the ANA PREMIUM CHECK-IN counter.

Applicable airports
Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

Service is available prior to entering the ANA SUITE LOUNGE. If you have checked baggage, please complete check-in procedure at the Priority check-in counter (ANA PREMIUM CHECK-IN) prior to lounge use.

Applicable airports
Diamond
primary member
1 traveling guest

Exclusive security checkpoints is available.

Applicable airport
Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

International Flights

When boarding ANA Group operated flights

Service is available at the ANA SUITE CHECK-IN counter.

Applicable airport
Diamond
primary member
1 traveling guest

Service is available at the STAR ALLIANCE GOLD TRACK.

Applicable airport
Diamond
primary member
Platinum
primary member
Super Flyers Card
primary member
registered family members

Exclusive security check points (priority lanes) is available for use.

Applicable airport
Diamond
primary member
1 traveling guest
Platinum
primary member
1 traveling guest
Super Flyers Card
primary member
registered family members
1 traveling guest
  • Exclusive security check points is available for use when boarding flights on other carriers at Narita Int'l Airport Terminal 1 from the South Wing.

Exclusive security check points (priority lanes) is available for use.

Applicable airport
Diamond
primary member
1 traveling guest
Platinum
primary member
1 traveling guest
Super Flyers Card
primary member
registered family members
1 traveling guest

Fast Lane is available for use.

Applicable airport
Diamond
primary member
1 traveling guest

Priority Pre-Boarding Announcements

Eligible members

Diamond
primary member
Platinum
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

We offer priority boarding to Premium members boarding ANA Group operated flights or Star Alliance member flights on all domestic and international routes, regardless of boarding class.

How to Use This Service

Please present your Premium status card when boarding.

  • Please note that this service may not be available at certain airports or flights.
  • When bus is used to transfer from boarding gate to aircraft, priority boarding is available when boarding the bus.

Boarding Order

Passengers are boarded in the following order.

Japan Domestic Flights

When boarding ANA Group operated flights
Boarding on ANA Group-operated domestic flights will be made in the order of advance boarding for passengers who need assistance, priority boarding for Diamond Members, priority boarding for other members, and general boarding.
When boarding ANA code-share flight with an ANA Flight Number.

Priority boarding is available when using the flights operated by following partner airlines with an ANA Flight Number.

IBEX Airlines, Oriental Air Bridge, Solaseed Air and Star Flyer

  • Priority boarding is not available for AIR DO.

International Flights

When boarding ANA Group operated flights
Boarding on ANA Group-operated international flights will be made in the order of advance boarding for passengers who need assistance, priority boarding for Diamond Members and First Class passengers, priority boarding for other members, and general boarding.
When boarding code-share flights operated by Partner Airlines (non Star Alliance Members)*1

When boarding flights operated by the following partner airlines, priority boarding is available, same as when boarding ANA group operated flights.

Air Macau, Etihad Airways, Garuda Indonesia Airlines, Philippine Airlines, Shandong Airlines

  • *1This service will be available when boarding on ANA and code-share flights with ANA. The services is available when boarding flights with both ANA flight numbers and partner airline flight numbers. However, they are not available on non-code-share routes.

Priority Airport Standby

Eligible members

Diamond
primary member
Platinum
primary member
Bronze
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

On the date of your departure, if the requested flight or class of service is fully booked, you will be given priority on the waiting list for the next available seat.

How to Use This Service

Please present your Premium status card and inquire at the check-in counter agent.

  • For Japan domestic flights, if you have an Open Ticket purchased by specifying the flight route without reserving the actual flights, you can complete the procedures via the Self-service check-in kiosk.
  • This service may not be available for all airports and flights.

Complimentary Valet Parking (Narita Int'l Airport)

Eligible members

Diamond
primary member
Platinum
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

For members who arrive to Narita Int'l Airport by car, we provide discount when parked at our partner company parking garage. Fully cared service is provided from the point you depart for your overseas trip up until you pick up your car after your return. Earn miles when using this service.

  • Valet parking is available for passengers who have purchased roundtrip flights from Narita Int'l Airport operated by ANA Group with an ANA flight number. This service does not apply for reservations on code-share flights operated by other airlines or ANA Group operated flights reserved under another airline's flight code.
  • Use of the parking garage and drop off and pick up services of your vehicle will be provided on the basis of a contract between the customer and Central Parking Narita.

How to Use This Service

Before Departure
  1. Please be sure to make parking garage reservations prior to your arrival by contacting ANA my car valet service or on the ANA website.

    Please go directly to Central Parking Narita (Our partner company) on the day of departure and park your vehicle.

    • Beyond this point, you will be redirected to a non-ANA website. The privacy policy of this website will be applied.
  2. You will be escorted to the South Wing Departure lobby of Terminal 1 of Narita Int’l Airport by our complimentary shuttle service.

  3. Our representative will greet you at the airport and guide you to the check-in counter.
    Your baggage will be carried for you. Thereafter, you may go to the exclusive security check point.

Upon Your Return
  1. After you arrive at Narita Int'l Airport, please contact us from our dedicated phone line.
    Your vehicle will arrive approximately 20 minutes after we receive your phone call.

    Special Welcome Home Hotline (charges apply): 0476-32-0655
    Available hours (Japan time): from 6:30 AM until the arrival of the last ANA Group operated flight of the day (7 days a week all year round)

    • If you change your return flight schedule during your stay overseas, please contact your nearest ANA overseas agent.
  2. Before you pick up your vehicle, please relax at the ANA ARRIVAL LOUNGE.

    After going through Immigration and Customs, please go to the reception of the ANA ARRIVAL LOUNGE (International arrivals Lounge. Open from 6:30 AM to 7:30 PM, 7 days a week all year round) located in the Terminal 1 South Wing Arrival lobby.
    Drinks, snacks, showers, wireless/cable LAN, etc. are available in the lounge (For Members and 1 guest).

  3. We will guide you from the Lounge directly to your car via special walkway.

    If you arrive after 7:00 PM the lounge will be closed. Our representative will greet you at the entrance to the ANA ARRIVAL LOUNGE (International Arrivals Lounge) and will guide you to your car.

Service Fees

[Figure] Service Fees
  • Please pay the service fee on the day you park your vehicle at Central Parking Narita.
  • When parked 12 days or more additional parking service fee will apply (Additional fee: 520 Japanese yen per extra day).
  • The above fee includes the parking fee and other service charges.

How to Reserve

Reservations by phone
ANA Valet Parking Service Desk
0120-189-952

From outside Japan: +81-3-6741-8873 (collect call)
Japan Time 9:00 AM-6:00 PM (7 days a week year round)

Please reserve by phone no later than 6:00 PM the day before departure. Please advise reserved departure and arrival flights information.

1. Reservations made from the ANA Website

Make your reservation using the "ANA My Choice" button on the Optional Services page, after purchasing your ticket on ANA SKY WEB.

  • Spaces are limited at partner parking garage, so please reserve in advance.
  • If there are any schedule changes or cancellations prior to departure, please contact the service desk above.
Please be aware of Important Notices
  • There may be cases when, due to the vehicle model (size), your car will not fit under the roof, or when we are unable to accept your vehicle for other reasons. For details please confirm with our service desk when making your reservation.
    The sizes of the roofed garage as follows: Total width: 2,630mm, total length: 4,950mm and total height: under 2,330mm
  • If the parking period is extended due to a change in your itinerary, etc. after your departure, we may be obliged to move your vehicle to a different space (without a roof) for the extended period.
  • Please do not leave any items that may be considered as dangerous, or any valuable items in your vehicle.
  • Please ensure that your vehicle contains sufficient gas before parking your vehicle with us.
  • Any damage or theft, to your vehicle during the period you park is subject to compensation according to the liability insurance policy of our partner car parking company.
Disclaimer Regarding Use Central Parking Narita (Partner Company Parking Garage)

Please be sure to read the following Disclaimer carefully.

  • We will not be responsibility for any damage to a vehicle which has not been subject to a joint check at the time of parking.
  • Regardless of the model of your vehicle, we do not accept any responsibility for trouble related to the internal combustion engine or auxiliary components (transmission and gas pedal) during the period of your vehicle storage.
  • If a tire is punctured during the period of parking, we will carry out repairs to replace the tire without the Passenger's permission in order to restore the vehicle's mobility. Please be informed that all expenses relating to this repair/replacement will be Customer`s expense.
  • We do not accept any responsibility for any for loss or theft of personal/valuable items left behind in the vehicle.
  • Passenger vehicles may gain a few kilometers on your odometer from the time you have first parked your car upon delivery to the designated car drop off area at the Arrival floor of Terminal 1 of Narita Airport from our partner parking garage. We thank you in advance for your understanding.
  • When driven en route for Passenger, on rare occasions, a loose stone, etc., may cause damage to the front windshield or side windows of a Passenger's vehicle. We accept no responsibility for any such occurrence of Force Majeure.
  • Should a Passenger's vehicle be subject to a theft, the Passenger will be compensated within the range specified in the liability insurance policy of our partner Car Parking Garage. In the unlikely event that the amount is not sufficient, the Passenger shall be responsible for the deficit amount.
  • We will not responsibility for any damage caused to a Passenger vehicle due to riots or other acts of insurgency. Car Parking company is not responsible, or for any Acts of Providence (such as typhoons, floods, snowfall, hail, lightning strikes, etc.).
  • We will not be responsibility for Passenger vehicles after they have been returned to the customer at the end of the parking period.

Priority Parking Reservations at Haneda Airport

Eligible members

Diamond
primary member
Platinum
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

Prioritized reservation for Parking Lot No. 3 (P3) at Haneda Airport will be given. A dedicated area close to the terminal is available.

How to Use This Service

Reservation Acceptance Period

Reservation accepted 30 days before the parking day up to the day of. Please note if you wish to park on the day of please arrive 2 hours prior the time you wish to park.

How to Reserve

Reservations can be made from the PC Website or Smartphone Website. Click on the link below to go to the Parking Reservation Service Website, where you can register, log in and make a reservation.
Please use the Parking Reservation Service Website to change or cancel reservations.

  • It is necessary to login to the ANA Website Member Registration page.
  • Priority reservations will only be applied if a reservation is made using the above link.
  • Beyond this point, you will be redirected to a non-ANA website. The privacy policy of this website will be applied.
Please be aware of Important Notices
  • Reservations cannot be made by phone or from the mobile website.
  • Priority reservations can be made for Parking Garage No. 3. Please be aware in advance that if you reserve Parking Garage No. 2, it will not be a priority reservation.
  • This service is a partner service with the Airport Environment Improvement Foundation. You will need to register as a member with the Haneda Airport Domestic Route Parking Garage Nos. 2 and 3 Service in order to reserve parking.
  • Parking reservations using this service are direct contracts between the customer and the Airport Environment Improvement Foundation.

Reservation Fee

The reservation fee is 1,000 yen. When using the parking garage, please pay this amount with the service fee.

Inquiries

Reservations cannot be accepted by phone.
Parking Garage No. 3 (P3) 03-6428-9503
8:00AM-5:00PM (Year round)

Frequent Visitor e-channels at Hong Kong Int'l Airport

Eligible members

Diamond
primary member
Platinum
primary member
Bronze
primary member
SUPER FLYERS CARD
primary member
registered family members

About the Service

You can use the Frequent Visitor (e-channel) facilities for immigration procedures at Hong Kong Int'l Airport. This is a very convenient service for people who travel frequently to Hong Kong for business or personal.

Terms of Use

  • 18 years old and above
  • In possession of a valid passport and visa (Japanese nationals who are staying in Hong Kong for tourism or commercial travel for under 90 days do not require visas)
  • Must be ANA Premium membership (not available for guests)

How to Use This Service

  1. Please complete registration procedures at the Enrollment Office in the Arrival Hall in Hong Kong Int'l Airport.

  2. Please show a valid passport and your Premium member status card.

  3. After your fingerprints have been taken and biometric procedures is complete, a barcode is attached to your passport. Once the registration application is accepted, you will be able to use the e-channel facilities. You can continue to use e-channel while your passport is valid. Must have barcode attached to valid passport.

Please be aware of Important Notices
  • Using for the first time, it is necessary to apply for registration during arrival in Hong Kong. You can only apply for registration when entering Hong Kong from Japan. You cannot apply when leaving Hong Kong.
  • Please note that applying for first time application acceptance is within business hours. If not complete withing business hours the service will not be eligible. We thank you in advance for your understanding.
  • It may take a few minutes to process paperwork when applying for the first time.
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