Retroactive Mileage Registration

If you did not register your mileage before your flight, or were unable to do so due to system-related issues at the airline which operated the flight, retroactive mileage registration is possible through one of the following methods. You can retroactively register mileage at any time from the afternoon of the day after the departure date until 6 months after the departure date.
Mileage will be credited to your account upon completion of the retroactive mileage registration procedures.

ANA Website (Desktop Version)

After logging into the ANA website, please proceed to the Members-only Features and select Retroactive Mileage Registration.

  • Note: You can check the accrual results immediately after completing registration procedures.

ANA Website (Mobile Version)

Retroactively register your mileage from a feature phone which has i-mode, EZ web, or Yahoo! Keitai functionality.

  • Note: You can check the accrual results immediately after completing registration procedures.
  • [When Using a Feature Phone] Follow the menu path below to complete the procedures: AMC Earning Miles > Earning Miles from Travel - Retroactive Mileage Registration [Domestic Flights]

Telephone

ANA Mileage Club Service Center

0570-029-709 (toll call number, fixed rate within Japan)

03-6741-1120 (toll call number, for customers calling from outside Japan)

Select [3] for ANA Mileage Club Services.

Communicator Response Service Hours
Monday to Friday: 09:00-19:00 (JST); Saturday: 09:00-17:00 (JST); Not available on Sundays, public holidays, and the year-end/New Year holiday period.

[For Customers Outside Japan]
Direct any inquiries to your nearest ANA Branch Office. Please click here for contact information for ANA Branch Offices.

Email

After you have logged in, please attach your confirmation documents and register your retroactive mileage on the Retroactive Mileage Registration page.


Notes:

  • Approximately two weeks will be required from the application submission to the completion of processing.
  • Please kindly send attachment pictures files in either .pdf .jpg .jpeg .gif .png formats.(Pictures taken by smartphones are usually in these formats)
  • If you are applying through the ANA website above, you do not need to attach any confirmation documents.
  • Please be advised that files(pictures,documents etc) cannot be attached when using the ANA App. Please use our Smartphone site to send any attachments.

Postal Mail

Please send the documents required for retroactive mileage registration as well as the completed Mileage Retroactive Registration Application Form to the address below.PDF

* Approximately 2 weeks will be required from application submission to the completion of processing.

ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526

  • *Only regular postal mail will be accepted. Documents which are sent by courier or express delivery services will not be accepted.
Notes
  • *Retroactive mileage registration is possible from the afternoon of the day after the departure date until 6 months after the departure date.
  • Please retain all documents required for retroactive mileage registration until after you have confirmed that mileage from your flight has been credited to your mileage account.

Documents Required for Retroactive Mileage Registration

  1. Your boarding pass or boarding information slip (original)
    For flights departing on or after December 1, 2016
    Your boarding pass, security certificate or boarding information slip (original)
  2. Mileage Retroactive Registration Application Form (completed with your name and AMC membership number)
    Your boarding pass or boarding information slip (original)
    For flights departing on or after December 1, 2016
    Your boarding pass, security certificate or boarding information slip (original)
    Boarding Pass or Flight/Boarding Information Slip (original)
  • *1 A new boarding pass design was introduced from September 8, 2015.

Notes

  • If the application is submitted after 6 months had already passed, the retroactive mileage registration will not be approved.
  • Only customers who have completed procedures to join ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join AMC.)
  • All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed after the mileage registration application has been processed.)
  • The retroactive mileage registration application will not be approved if any of the required documents are missing.
  • If the AMC member information on the Mileage Retroactive Registration Application Form does not match what is actually registered to the AMC member's account, all received documents will be sent back to the sender.
  • The status of the retroactive mileage registration application can be checked via the ANA website. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
  • If an application is for an itinerary that only involves ANA domestic flights, and the application is sent by post, approximately 2 weeks will be required for processing. (If the application is for an itinerary that includes ANA international flights or flights operated by ANA partner airlines, approximately 1 month will be required.)
  • When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
  • When sending applications by post, only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.
  • Retroactive mileage registration is possible starting from the day after the departure date.