Inquires for If you have not received your ANA Card.

JCB (enrollment inquiries only)

0120-015-870

Mobile phone users, please call the following number instead. (toll call)

0570-015-870

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Sundays, holidays and during the New Year)

SMBC VISA Card enrollment information

0120-816-437

Tokyo 03-5392-7410

Osaka 06-6228-1224

Hours of operation:

Monday - Friday 9:00 a.m. - 7:00 p.m.

Weekends and national holidays 9:00 a.m. - 5:00 p.m.

  • *except 12/30 - 01/03

Diners Club call center

0120-041-962
(Monday - Friday 10:00 a.m. - 8:00 p.m. Weekends and national holidays 10:00 a.m. - 6:00 p.m. *except 12/30 - 01/03)

From overseas

+81-3-6770-2796

Hours of operation: 24 hours a day, 365 days a year

American・Express Membership・Service・Center

Classic Card

0120-965-877

Gold Card

0120-958-677

From overseas

+81-3-3220-6787

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Saturdays, Sundays, National holidays)