Inquiries for the ANA Mileage Club Financial Pass Visa Debit Card / ANA Mileage Club Financial Pass Card

Suruga Bank ANA Branch office

0120-029-589

From outside of Japan

055-98-02988

Hours of operation: 9:30 a.m. - 5:00 p.m. (except weekends, national holidays, and New Year holidays)

Inquiries for change of address and Name

0120-029-589

From outside of Japan

055-98-02988

Hours of operation: 9:30 a.m. - 5:00 p.m. (except weekends, national holidays, and New Year holidays)

  • * You can notify a change of address over the Internet by going to the "Register/Change Customer Information" page on the Suruga Bank ANA Branch office website and clicking on "Address Change."

In the incident you have lost your cash card/personal seal or they have been stolen

Emergency support center

055-987-8182

Operator hours: 24 hours a day, 365 days a year

  • * Calls between 09:30 to 17:00 on weekdays (excluding public holidays) can be made to the Suruga Bank ANA Branch office free-dial number above.
  • * If your cash card has been stolen or you have lost it, you can follow the procedeures over the Internet by going to the "Procedures/Inquiries" page on the Suruga Bank ANA Branch office website and clicking on "Report lost/stolen card."