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Partner Flight Award Usage and conditions for ticket issued by April 11, 2015

We have changed Partner Flight Award Usage and conditions for ticket issued on/after April 12, 2015.

If you have a ticket issued by April 11, 2015 please see this page for details.

Please refer here for issuing after April 12, 2015.

Refund service Awards

Only when none of the Partner Flight Award segments have been used can miles can be refunded back to an account after payment of a refund fee with mileage.

  • * Please contact ANA Mileage Club Service Center or the overseas ANA Mileage Club Service center in case of the family mile award redemption.
Mileage Refund fee
3,000 miles per person

Refund period

Please contact ANA Mileage Club Service Center or the overseas ANA Mileage Club Service center before the departure of the first reserved flight in your itinerary.

Validity Period for Miles Returned to the Account

Original mileage expiration redeemed for the Awards ticket.

  • * Refer to the example below.

Example of refund for unused Awards

Mileage is refunded in accordance with the accrual month of the mileage used for the Awards.

When there are no expired miles at the time of refund

Actual miles redeemed = miles refunded

Ex 1: Refund on October 1, 2014 of an unused flight award worth 20,000 miles

Date accumulated 04/2014 05/2014 06/2014 Total
Mileage expiration 04/30/2017 05/31/2017 06/30/2017
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles +3,000 +15,000 +2,000 +20,000
Mileage refund fee -3,000 0 0 -3,000
Miles after refund 0 15,000 2,000 17,000
  • * The 20,000 miles are reallocated to the month in which they were originally acquired, and the 3,000 mile refund fee is subtracted from the April, 2014 miles, as these are the oldest miles in the account.

Refunded miles: 17,000 miles

When there are expired miles at the time of refund

Ex 2: Refund on May 10, 2017 of an unused flight award worth 20,000 miles
(When the refunded miles include miles that have already expired)

Date accumulated 04/2014 05/2014 06/2014 Total
Mileage expiration 04/30/2017 05/31/2017 06/30/2017
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles 0 +15,000 +2,000 +17,000
Mileage refund fee 0 -3,000 0 -3,000
Miles after refund 0 12,000 2,000 14,000
  • * Of the 20,000 miles, 17,000 miles are reallocated to the month in which they were originally acquired, but 3,000 miles are not returned as they refund fee is subtracted from the April 2014 miles, as these are the oldest miles in the account.

Refunded miles: 14,000 miles

Refund Method

  • * Changes at airport or Internet is not available.

Contact

Notes

  • Miles expired at the time of refund procedures cannot be refunded.
  • Refunds will not be made if the amount of miles refunded is less than the mileage refund fee.
  • The Award ticket to be returned must be unused and it must still be valid if it is an air ticket.
  • If you have the Flight Award on hand, it must be returned. Postage costs for return will be responsibility of the member.
  • The procedure for refunding miles is performed after the Flight Award is returned.
  • Please be aware that it will take approximately 2 weeks after receiving tickets to refund the miles into the member account.
  • A mileage refund fee will be charged for each person when refunding the Flight Award redeemed for multiple names.
  • The mileage refund fee using miles will be taken out starting from the oldest miles refunded to the account after the refund.

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