ANA and ANA Group

When purchasing tickets through the ANA website, ANA SKY MOBILE, ANA Reservation and Customer Service Centers,* and ANA counters in Japan (at both branch offices and airports).

  • *ANA Domestic Reservation and Customer Service Center and ANA International Reservation and Customer Service Center.

Mileage Accrual Rate

In addition to miles that can be redeemed with credit card points:
ANA Card purchases: JPY 100 (including tax) = 1 mile
ANA Card Premium purchases: JPY 100 (including tax) = 2 miles *It is not applied to CTBC JCB Eternity card

  • *Certain procedures are required when redeeming credit card points for miles and an annual redemption handling fee will apply, with some exceptions. (Some cards, such as ANA Wide Gold Cards, do not require redemption handling fees.) The number of accruable miles may differ depending on the credit card company, transaction details, etc.

Mileage Accrual Eligibility

  1. When purchasing tickets through the ANA website, ANA SKY MOBILE, ANA Reservation and Customer Service Centers,* and ANA counters in Japan (at both branch offices and airports).

    • *ANA Domestic Reservation and Customer Service Center and ANA International Reservation and Customer Service Center.
    • *Purchases of tour products are not eligible for mileage accrual.
    • *Ticket purchases from ANA websites for countries other than Japan and ANA counters at branch offices and airports outside Japan are not eligible for mileage accrual.
    • *Ticket reservations and purchases at travel agencies are not eligible for mileage accrual.
    • *Payments related to air cargo transportation which are made at airport counters are not eligible for mileage accrual.
  2. In-flight sales on domestic flights.
    (Flights operated by ANA and ANA Wings)
  3. In-flight sales on international flights.
    (Flights operated by ANA and Air Japan)

How to Accrue Miles

Use an ANA Card as the payment method when purchasing tickets or in-flight sales products.

Mileage Accrual Date

After the purchase, approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Contact Information

ANA Mileage Club Service Center

Telephone

Call Handling System (NTT) 0570-029-709 (toll call number, fixed rate within Japan)

Telephone 03-6741-1120 (toll call number, for customers calling from outside Japan)

Select [3] for Mileage Service Inquiries.

Communicator Response Service Hours
Monday to Friday: 09:00-19:00 (JST); Saturday: 09:00-17:00 (JST); Not available on Sundays and national holidays.