Refund and Cancellation Charges for Flight Tickets

A specified fee will be charged for refunds to flight tickets that have been purchased (not applicable when only a reservation has been made).Please note that the fee may vary by fare type.

Refund Charges

When a refund is granted, 430 JPY will be charged per flight ticket / fee ticket (1 sector).
However, if any of the following flight tickets are refunded at the same time as a round-trip or transfer sector, a fee of 430 JPY will be charged per sector group (2 sectors).

・Flex Fare for ANA Card Holder
・Flex Fare for Tokyo-Osaka Shuttle
・Transit Value 28 Fare
・Transit Basic 7 Fare
・Transit Basic Fare

Cancellation Charges

Premium Value Fare, Value 75 Fare, Value 55 Fare, Value 45 Fare, Value 28 Fare, Value 21 Fare, Value X Fare, Transit Value 28 Fare

Image of refund charge

  • Image of Premium Value Fare, Value 75 Fare, Value 55 Fare, Value 45 Fare, Value 28 Fare, Value 21 Fare, Transit Value 28 Fare
Date/time of cancellation Cancellation Charges
From ticket purchase until 55 days prior to the departure date Cancellation charges do not apply.
*Refund charges will apply.
From 54 to 45 days prior to the departure date An amount equivalent to approx. 30% of the fare
From 44 to 28 days prior to the departure date An amount equivalent to approx. 40% of the fare
From 27 to 14 days prior to the departure date An amount equivalent to approx. 50% of the fare
From 13 days prior to the departure date until the departure time An amount equivalent to approx. 60% of the fare
After the departure time 100% of the fare amount
*Only the Passenger Facility Charge (PFC) will be refunded.

Premium Basic Fare, Basic 1 Fare, Basic 3 Fare, Transit Basic Fare, Transit Basic 7 Fare, Senior Special, Youth Special

Date/time of cancellation Cancellation Charges
After ticket purchase to before departure time An amount equivalent to approx. 5% of the fare
After the departure time 100% of the fare amount
*Only the Passenger Facility Charge (PFC) will be refunded.

Premium Flex Fare, Premium Disability Discount, Premium Shareholder's Benefit Discount, Flex Fare, Flex Roundtrip Fare, Flex Fare for ANA Card Holder, Flex Fare for Tokyo-Osaka Shuttle, Disability Discount, Shareholder's Benefit Discount, Islands Ticket, Caregiver's Fare, Premium Flex Fare (Child), Premium Shareholder's Benefit Discount (Child), Flex Child Fare, Shareholder's Benefit Discount (Child)

[Purchases made from October 30, 2016 onward]

Date/time of cancellation Cancellation Charges
After ticket purchase to before departure time Cancellation charges do not apply.
*Refund charges will apply.
After the departure time An amount equivalent to approx. 20% of the fare

[For purchases made up to and including October 29, 2016]

Cancellation charges vary depending on the route category (A-D).

[Cancellation date and time]
・Before scheduled departure - Cancellation charge does not apply

・After scheduled departure

Route category A Route category B Route category C Route category D
JPY 2,000 JPY 4,000 JPY 6,000 JPY 8,000

To/From Tokyo*1

Route category A Route category B Route category C Route category D
Niigata Odate Noshiro, Akita, Shonai, Sendai, Nagoya (Chubu), Toyama, Komatsu, Noto, Hachijojima, Osaka*2, Tottori Sapporo, Kushiro, Obihiro, Hakodate, Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Yonago, Hagi-Iwami, Tokushima, Takamatsu, Matsuyama, Kochi, Fukuoka, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Miyazaki, Kagoshima Rishiri, Asahikawa, Wakkanai, Okhotsk Monbetsu, Memanbetsu, Nemuro Nakashibetsu, Iki, Goto Fukue, Okinawa (Naha), Miyako, Ishigaki

*1 "Tokyo" refers to Haneda or Narita.

To/From Osaka*2

Route category A Route category B Route category C Route category D
Matsuyama Komatsu, Toyama, Noto, Hagi-Iwami, Kochi, Fukuoka, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima Hakodate, Aomori, Odate Noshiro, Akita, Shonai, Sendai, Fukushima, Niigata, Tsushima, Iki, Goto Fukue, Okinawa (Naha) Sapporo, Rishiri, Asahikawa, Wakkanai, Okhotsk Monbetsu, Memanbetsu, Nemuro Nakashibetsu, Kushiro, Obihiro, Miyako, Ishigaki

*2 "Osaka" refers to Itami, Kobe or Kansai.

To/From Sapporo

Route category A Route category B Route category C Route category D
Hakodate Rishiri, Wakkanai, Okhotsk Monbetsu, Memanbetsu, Nemuro Nakashibetsu, Kushiro, Aomori, Akita, Shonai Sendai, Fukushima, Shizuoka, Niigata, Toyama, Komatsu, Noto Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Fukuoka, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Miyazaki, Kagoshima, Okinawa (Naha), Miyako, Ishigaki

To/From Nagoya (Chubu)

Route category B Route category C Route category D
Niigata, Yonago,Tokushima, Matsuyama,Fukuoka, Oita Sapporo, Hakodate, Akita, Sendai, Kumamoto, Nagasaki, Tsushima, Iki, Goto Fukue, Miyazaki, Kagoshima, Okinawa (Naha) Rishiri, Wakkanai, Okhotsk Monbetsu, Memanbetsu, Nemuro Nakashibetsu, Kushiro, Asahikawa, Miyako, Ishigaki

To/From Fukuoka

Route category A Route category B Route category C Route category D
Tsushima Goto Fukue, Miyazaki, Okinawa (Naha) Toyama, Komatsu, Noto Rishiri, Wakkanai, Okhotsk Monbetsu, Memanbetsu, Asahikawa, Nemuro Nakashibetsu, Kushiro, Obihiro, Hakodate, Odate Noshiro, Akita, Shonai, Sendai, Fukushima, Niigata, Miyako, Ishigaki

To/From Okinawa (Naha)

Route category B Route category C Route category D
Kumamoto, Kagoshima, Miyako, Ishigaki Hiroshima, Takamatsu, Matsuyama, Kochi,Oita, Nagasaki, Tsushima, Iki, Goto Fukue, Miyazaki Rishiri, Wakkanai, Memanbetsu, Nemuro Nakashibetsu, Kushiro, Hakodate, Odate Noshiro, Akita, Shonai, Sendai, Fukushima, Shizuoka, Niigata, Toyama, Komatsu, Noto

To/From Rishiri

Route category C Route category D
Akita, Sendai, Fukushima, Niigata Shizuoka, Komatsu, Okayama, Hiroshima, Matsuyama

To/From Wakkanai

Route category B Route category C Route category D
Memanbetsu, Nemuro Nakashibetsu, Kushiro, Hakodate Akita, Sendai, Niigata Fukushima, Shizuoka, Toyama, Komatsu, Okayama, Hiroshima, Tottori, Yonago, Takamatsu, Tokushima, Matsuyama, Kochi, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima

To/From Okhotsk Monbetsu

Route category B Route category C Route category D
Kushiro, Hakodate Akita, Sendai, Fukushima, Niigata Okayama, Hiroshima, Takamatsu, Matsuyama, Oita

To/From Memanbetsu

Route category B Route category C Route category D
Hakodate Akita, Sendai, Fukushima, Niigata Shizuoka, Toyama, Komatsu, Okayama, Hiroshima, Tottori, Yonago, Takamatsu, Tokushima, Matsuyama, Oita

To/From Asahikawa

Route category C Route category D
Toyama, Komatsu, Noto Okayama, Tottori, Yonago, Takamatsu, Matsuyama, Oita

To/From Nemuro Nakashibetsu

Route category B Route category C Route category D
Hakodate Akita, Sendai, Fukushima, Niigata Shizuoka, Toyama, Komatsu, Okayama, Hiroshima, Tottori, Yonago, Takamatsu, Matsuyama, Oita

To/From Kushiro

Route category B Route category C Route category D
Hakodate Akita, Sendai, Fukushima, Niigata Shizuoka, Toyama, Komatsu, Okayama, Hiroshima, Tottori, Yonago, Takamatsu, Tokushima, Matsuyama, Oita

To/From Obihiro

Route category C Route category D
Toyama, Komatsu Tottori, Yonago, Takamatsu, Tokushima, Matsuyama, Oita

To/From Hakodate

Route category B Route category C Route category D
Akita Sendai, Fukushima, Shizuoka, Niigata, Toyama, Komatsu Okayama, Hiroshima, Tottori, Yonago, Takamatsu, Tokushima, Matsuyama, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima

To/From Aomori

Route category C Route category D
Rishiri, Wakkanai, Memanbetsu, Nemuro Nakashibetsu, Kushiro Matsuyama, Kochi, Fukuoka, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima, Okinawa(Naha)

To/From Odate Noshiro

Route category C Route category D
Toyama, Komatsu, Okayama, Tottori, Yonago, Takamatsu, Tokushima Hiroshima, Iwakuni, Yamaguchi Ube, Hagi-Iwami, Matsuyama, Kochi, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima, Miyako, Ishigaki

To/From Akita

Route category C Route category D
Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Tottori, Yonago, Takamatsu, Tokushima, Kochi Yamaguchi Ube, Hagi-Iwami, Matsuyama, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima, Miyako, Ishigaki

To/From Shonai

Route category C Route category D
Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi Yamaguchi Ube, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima, Miyako, Ishigaki

To/From Sendai

Route category C Route category D
Komatsu, Hiroshima, Yonago, Tokushima, Matsuyama, Kochi Hagi-Iwami, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Miyazaki, Kagoshima, Miyako, Ishigaki

To/From Fukushima

Route category C Route category D
Hagi-Iwami, Tokushima, Matsuyama, Kochi, Oita Wakkanai, Saga, Kumamoto, Nagasaki, Miyazaki, Kagoshima

To/From Niigata

Route category C Route category D
Yonago, Hagi-Iwami, Tokushima, Matsuyama, Kochi, Oita Saga, Kumamoto, Nagasaki, Tsushima, Miyazaki, Kagoshima, Miyako, Ishigaki

To/From Toyama

Route category B Route category C Route category D
Okayama, Tottori, Yonago, Takamatsu, Tokushima Hiroshima, Iwakuni, Yamaguchi Ube, Hagi-Iwami, Matsuyama, Kochi, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima Rishiri, Okhotsk Monbetsu, Miyako, Ishigaki

To/From Komatsu

Route category B Route category C Route category D
Okayama, Hiroshima, Iwakuni, Tottori, Yonago, Takamatsu, Tokushima Yamaguchi Ube, Hagi-Iwami, Matsuyama, Kochi, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima, Tsushima, Goto Fukue Okhotsk Monbetsu, Miyako, Ishigaki

To/From Noto

Route category B Route category C Route category D
Okayama, Tottori, Yonago Obihiro, Odate Noshiro, Hiroshima, Iwakuni, Yamaguchi Ube, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Kitakyushu, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima Miyako

To/From Nagasaki

Route category A Route category B
Tsushima, Iki, Goto Fukue,Kagoshima Kochi

To/From Miyazaki

Route category B
Tsushima

To/From Miyako

Route category A Route category D
Ishigaki Shizuoka, Hiroshima, Iwakuni, Takamatsu, Matsuyama, Kumamoto, Nagasaki, Miyazaki, Kagoshima

To/From Ishigaki

Route category D
Shizuoka, Noto, Hiroshima, Iwakuni, Takamatsu, Matsuyama, Kumamoto, Nagasaki, Miyazaki, Kagoshima

閉じる

AMC Companion Fare

Date/time of cancellation Cancellation Charges
After ticket purchase to before departure time An amount equivalent to approx. 50% of the fare
After the departure time Refund not available

Special Cases for Changes and Refunds

The following are special responses if you are unable to travel because of illness or a similar reason.

  • ・ You can change to another flight within 30 days of your booked flight departure date.
  • ・ You can get a full refund with no refund or cancellation charges incurred.
    • *Please complete changes or cancellation of a booked flight before the departure the corresponding flight.
    • *A doctor's note is required for changes or refunds due to illness or a similar reason.

Complete procedures at the ANA Domestic reservation/information center or ANA Domestic Airport Counter.