Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) [Domestic Japan Flights]

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

When You Are Transferred to Another Regular Public Transportation Authority

Point1

ANA will pay the fare difference when reservations are changed to other forms of scheduled public transportation (bullet train/bus tickets, etc.).

*ANA cannot pay for travel expenses to/from locations other than the departure and arrival airport indicated on your ticket.

*Only boarding tickets and limited express tickets are eligible for reimbursement.

Point2

Please make a request for reimbursement at a later date. Payment will be deposited in the bank account specified by the customer.

*Please retain receipts and submit these with the request for reimbursement.

Procedures for changing to alternative public transportation

Step1

Arrange travel using alternative public transportation.

Please reserve and purchase tickets for public transport by yourself.
Retain any receipts as these will be needed to calculate and reimburse fare differences.

Step2

Make a request for reimbursement.

ANA will reimburse the difference if alternative transportation is more expensive than the fare amount for your flight ticket.

Reimbursement of fare differences

■If alternative transportation was more expensive than your flight ticket

  • In the event that your flight ticket fare is lower than the fare stipulated by the regular public transportation authority, the difference will be borne by ANA.

Please make a request for reimbursement within 10 days of your reserved departure date.
You will be reimbursed for the fare difference as well as the fare amount for your ticket.

■If your flight ticket was more expensive than alternative transportation

  • In the event that your flight ticket fare is higher than the fare stipulated by the regular public transportation authority, the entire amount of your flight ticket fare will be refunded.

◆Please note that procedures will differ for the following ticket types.

Ticket Types Handling Methods
・Flight award tickets
・International tickets for domestic flights
(Japan domestic flight tickets purchased as connections for international flights)
・Tour packages/group travel
ANA will pay the entire public transport fare.
Your ticket will not be refunded. Please make a request for reimbursement within 10 days of the reserved departure date.
Payment will be deposited into the bank account specified by the customer.
Making a request for reimbursement
ANA@desk tickets Please contact ANA@desk Support

Customers who paid ticket costs upfront when changing flights

If you incur transportation costs or accommodation costs due to situations such as your new flight departing the day following your planned departure or thereafter, you will be reimbursed for expenses you have paid upfront within the scope determined by ANA. For more details, please refer to Involuntary Changes due to ANA's Responsibilities such as Aircraft Maintenance (Reimbursement of Various Expenses).