Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Reimbursement of Various Expenses) [Domestic Japan Flights]

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

Information Regarding Reimbursement for Various Expenses

The difference in your fare after transferring to another regular public transportation authority as well as any transportation or accommodation expenses arising due to your transfer will be paid by ANA.
Please make sure that you are reimbursedwithin 10 daysfollowing the departure date of your booked flight.
*You will need to provide a receipt (copies are not acceptable) in order to receive reimbursement.ANA is unable to pay for expenses in the event of delays or cancellations arising due to circumstances outside of its control, including bad weather.

The difference in your fare after transferring to another regular public transportation authority as well as any transportation or accommodation expenses arising due to your transfer will be paid by ANA within a prescribed range.
Note that upper payment limits and reimbursement methods will vary depending on the transfer method used and the type of flight ticket you have.

In the event that you arrive at your destination airport in the middle of the night due to a flight delay, etc. ANA will, within a specified range, pay for transportation expenses, such as taxi fees, etc., for transportation from the arrival airport to your destination in the event that it is not possible to use public transportation.*The upper limit is 15,000 Yen

Information Regarding Transportation and Accommodation Expenses Arising from a Transfer Due to a Canceled Flight

  • In the event that you are transferring to other kinds of public transportation, including the Shinkansen, express trains, etc.
  • * See here for information on price differentials reimbursed by ANA
  • *Procedures for obtaining a full refund of your flight ticket fare can be viewed here

◆Please note that the following types of tickets will be handled differently.◆

Flight Ticket Type Reimbursement Methods
・Award flights
・International flight tickets (domestic route tickets purchased as a transfer from (or to) an international route)
・Package Tours / Group Tours
ANA will fully bear the cost of the fare for public transportation.Please do not apply for a standard flight ticket refund and make sure you are reimbursed within 10 days following the departure date of your booked flight.Remittance will be made to your designated account.
See here for reimbursement methods
ANA@desk Flight Tickets Please consult with ANA@desk Support.
0120-029-269
0570-029-269 Cell Phone (Equal Charge Nationwide)
Hours: (Monday - Friday) 9:00 AM - 6:00 PM (Saturday, Sunday and Holidays) 9:00 AM - 5:00 PM (Closed from 12/30 - 1/3)

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Information Regarding Transportation Fees Arising due to Late Arrival

  • Information Regarding Transportation Fees Arising due to Late Arrival

Please mail the following items, along with a "Reimbursement Form" to ANA within 10 daysfrom the departure date of your booked flight (the day the cancellation or delay occurred).

Mailing Address

ANA NARITA Airport Reimbursement Service Window 

Items to Send

  1. Documentation confirming that you boarded the transfer flight (a boarding pass, etc.)
  2. Receipts for all expenses (copies are not acceptable)
    *Note that receipts which are mailed in will not be returned.

Note

Only expenses incurred as a result of "transfers due to equipment malfunction, etc." will be reimbursed.
Please understand that expenses incurred as a result of "transfers (flight changes) due to bad weather, etc." cannot be reimbursed.

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