Baggage[Domestic Japan Flights]

This information is part of ANA's baggage handling policy.

How to check in baggage

Items of carry-on baggage which will not be carried on board should be checked in at the baggage counter in the departure lobby.
Note: Please proceed early through the security inspection checkpoint no later than 15 minutes prior to departure (Please check-in at least 40 minutes prior to departure during summer holidays, year-end and new year holidays, and Golden Week holidays since congestion is expected.)

1.[Check-in at the Baggage Drop-off counter]

Domestic Japan flights baggage drop-off counter image

Please show the 2D barcode located on your E-ticket receipt, ANA Mileage Club Card, or OSAIFU-KEITAI (digital wallet). You can use SKiP Service even if you have baggage to check-in. See "Domestic boarding style: SKiP Service" for information about SKiP Service. Passengers who have connecting flights can check in their baggage. Baggage checked in for connecting flights will be routed up to 3 sectors.

2.[Receiving Baggage claim tag]

  • Image of Baggage claim tag

Receiving Baggage claim tag issued at a ANA counter

  • Image of Baggage claim tag

Receiving Baggage claim tag issued at ANA BAGGAGE DROP(Only Haneda Airport)

Upon receiving the "baggage claim tag",please keep it in your possession until baggage pick-up at the place of arrival.

Checked baggage

Weight

Premium Class

Image of Premium class free baggage allowance

Free up to 40kg

Economy Class

Image of Economy class free baggage allowance

Free up to 20kg

  • * Star Alliance Gold members can check their baggage free of charge up to 20kg more than the standard limit (Economy Class: 40kg, Premium Class: 60kg)
  • * Additional Charge will be applied for baggage that does not fall within the free baggage allowance.Baggage in excess of either 32kg per piece or 100 kilograms per passenger may not be checked in.

Size (Premium Class/Economy Class)

Image of baggage with height A + width B and length C totaling 203 cm or less

A + B + C ≦ 203 cm
Only if the baggage can be stowed in the cargo compartment.

Piece (Premium Class/Economy Class)

There is no limit to the number of bags that may be checked in if the above mentioned conditions are met.

  • * Please switch off electronic devices (excluding valuables and fragile items) in your checked baggage.
  • * When there is not enough storage space, your baggage may be sent to your destination on the next available flight or any other mode of transportation.
  • * When space is limited on ANA (Q4A) and IBEX Airlines/Oriental Air Bridge flights, we may not be able to accept baggage even if it is within the total linear dimension of 203cm.Please check the guide on maximum length by aircraft types.
  • * Children less than 3 years old who do not occupy a seat are not entitled to free baggage allowance. However, a fully collapsible stroller, carrying basket and car seat forinfants/children passengers own use during travel will be accepted free of charge.
  • * We will accept your baggage after the implementation of security inspection.For security purposes, we may confirm it again before departure.

Additional Charge

Baggage over 20kg (40kg for Premium Class passengers) and up to 100kg
will be accepted with payment the "excess baggage charge" (Excess baggage charge will be paid for each flight).

Excess weight (Less than 1kg is rounded down) 1 to 10 kg 11 to 20 kg 21 to 30 kg By 10kg
Nationwide fares (excluding some routes*) JPY 2,500 JPY 3,500 JPY 4,500 + JPY 1,000
Some routes* JPY 1,500 JPY 2,500 JPY 3,500 + JPY 1,000

* Some routes:Tokyo-Hachijojima, and routes inside Hokkaido, Fukuoka-Tsushima/Goto Fukue/Miyazaki, Nagasaki-Tsushima/Goto Fukue/Iki, Okinawa (Naha)-Miyako/Ishigaki, Miyako-Ishigaki.

Japan domestic flights connecting to/from international flights

International baggage rule may apply to the passengers boarding Japan domestic flights with the ticket including international flights.For more details, please see "Baggage [International Flights].")

Bulky Baggage

Baggage exceeding 203 cm in total dimensions of the three sides can be checked in only if it can be stored in the cargo room of the applicable aircraft.

The maximum baggage length for each aircraft

We may not accept your bulky baggage even when your baggage length is under the following maximum length, according to the load condition of other checked in baggage.

Aircraft types Maximum length
773 (Boeing 777-300) 400 cm
772 (Boeing 777-200) 400 cm
777 (Boeing 777-200) 400 cm
789 (Boeing 787-9) 250 cm
78P (Boeing 787-8) 250 cm
78R (Boeing 787-8) 250 cm
76P (Boeing 767-300) 300 cm
763 (Boeing 767-300) 300 cm
763 *(Boeing 767-300) 300 cm
321 (Airbus A321) 260 cm
32A (Airbus A320) 260 cm
32F *(Airbus A320) 260 cm
738/73H/73L* (Boeing 737-800) 320 cm
737/73D/73P (Boeing 737-700) 320 cm
735*/73X (Boeing 737-500) 320 cm
Q4A (Bombardier DHC8-Q400) 180 cm
CR7 *(Bombardier CRJ700) 250 cm (height 65 cm, width 105 cm or less)
CRJ *(Bombardier CRJ100/200) 210 cm (height 65 cm, width 105 cm or less)
Q82 *(Bombardier DHC8-Q200) 160 cm (63 in.)
  • *Codeshare carrier's aircrafts.
  • - If your bulky baggage not accepted, you should arrange delivery service by yourself.

Items requiring special care

Musical instruments
For passengers traveling with a musical instrument, we offer a variety of special cases.For more details, please see "Musical Instruments [Domestic Japan Flights].")

Sporting Equipment
Ski board, surf board, golf bag, fishing gear, diving equipment and other sporting equipment can be checked in the same manner as regular baggage. (Depending on the aircraft type, however, we may not be able to accept your item due to limited cargo space.)The total weight of checked baggage exceeds 20 kilograms and up to 100 kilograms may be checked in for an excess baggage fee.

Fresh and frozen fishes
Please make sure your fresh and frozen fishes or pickled products are securely packaged to avoid any leakage.

Valuables, Fragile Items
Please do not place cash, any valuables, jewelries, securities, works of art, antiques or any other expensive items, or watches, cameras, personal computers, glass bottles, glass products or other fragile items in checked baggage.(2) ANA will not be responsible for any damage or lost item.

Alcohol and other beverages
Please carry any alcoholic or other beverage in a bottle on board as it is fragile.
* Please note that some alcoholic beverages may be considered dangerous goods depending on the level of alcohol content.

Pets
Dogs,cats,rabbits,small birds,hamsters and other pets may be checked in for a separate pet fee.
Please arrive to the airport "Pet Check-in Counter" early and plan on completing check-in 30 minutes prior to your departure. (Please check-in at least 40 minutes prior to departure during summer holidays, year-end and new year holidays, and Golden Week holidays since congestion is expected.) For details, click "Passengers traveling with pets [Domestic Japan Flights]."

Musical Instruments

Announcement for passengers traveling with musical instruments.
Each cases may not available due to limited.

For instrument cases whose total dimensions do not exceed 115cm*

Sum of Three Dimensions under 115cm

Instrument may be taken aboard. If each dimensions exceed 55cm/40cm/25cm(smaller aircraft:45cm,35cm,20cm), please contact ANA staff to check the size. Instruments should be stored securely in an overhead storage compartment.

*100cm for smaller aircraft seating less than 100.

For instrument cases whose total dimensions exceed 115cm*

Sum of Three Dimensions over 115cm

[Checking in a musical instrument]
・Check in your musical instrument at the baggage counter. Special cases are available for musical instruments.Please check Cases for checked in for details.
・Additional charge will be applied for baggage that does not fall within the free baggage allowance. Please check Additional Charge for details.

[Carrying oversized instruments on board]
Purchase a seat for an extra seat charge. Instrument cases are available for on-board use. Please check Violin cases for carry-on for details.

*100cm for smaller aircraft seating less than 100.

Cases for musical instruments

We offer several cases for musical instruments

Cases for checked

[Guitar/Small instrument cases]
Some cases are available for exclusive use of musical instrument guitar/violin,viola etc(the longest dimention less than 90cm)

Flights

All Domestic flights

Procedure

Please notice ANA staff at airport counter on departing day.
* These cases are limited in number.
* Advance reservations are available up until the departure date.
Please contact ANA domestic reservation center.

Size

Guitar/Small instrument cases

[Checked guitar cases]
The inner dimensions are 132 cm length, 40 cm width and 17 cm height.

Guitar/Small instrument cases

[Checked small instrument cases]
The inner dimensions are 90 cm length, 40 cm width and 27 cm height(including buffer material: bottom 6cm , grith 3cm).


[Contrabass cases]
Please contact ANA domestic reservation center regardless of whether you borrow the case or not.
Please note that you cannot use it if you have no reservation.
Due to limitation of storage space, contrabass is not permitted to check-in for specific type of airplane: Q4A, CR7, CRJ, Q82.

Flights

Domestic flights seating more over 100.(except for Q4A, CR7, CRJ, Q82)

Procedure

Please contact ANA domestic reservation center regardless of whether you borrow the case or not.
Please check your instrument at least 50 minutes(Haneda airport: 60 minutes) before departure time.

Size

Contrabass cases
Contrabass cases

[Contrabass cases]
The inner dimensions are 206/196 cm length, 74/64cm width and 48 cm height.
The outer dimensions are 211 cm length, 82cm width and 61cm height.

Violin cases for carry-on

[Carry-on violin cases]
We offer carry-on violin cases.
These cases hold even violin cases that are over the regulation carry-on size.
The case should be stored securely in an overhead storage compartment and please check-in your violin case.

Flights

Domestic flights seating more over 100.
(except for Q4A, CR7, CRJ, Q82)

Procedure

Please notice ANA staff at airport counter on departing day.
* Advance reservations available up until two days before departure.
Please contact ANA domestic reservation center.

Size

Violin cases for carry-on
Violin cases for carry-on

[Carry-on violin case]
The inner dimensions are 77 cm length, 24 cm width and 13.5 cm height.

* Passengers should be repack by yourself.
* 4/4size (total length: 58.9cm, max. width: 20.8cm) violin. Bows: 2can be stored.

Carry-on Baggage

To ensure your comfort and safety in-flight, other than personal belongings (hand bags, cameras, umbrellas, etc.), a passenger can carry only one piece of baggage which is less than 10kg and satisfying the following conditions into the aircraft cabin.

A baggage within the size specified below may be included in checked baggage when the size is not suited for the cabin.Please check in any baggage (carrying bag, baby stroller, jute bag, etc.) exceeding the following size.
If you are carrying on board any baggage exceeding the carry-on baggage allowance, you will be required to pay the Extra seat fare to purchase an additional seat.


Size and weight of carry-on baggage (limited to one piece per passenger)

Please note that the allowable carry-on size varies by the number of seats on aircrafts.
* The size of your baggage includes the handles and wheels, etc.

Number of seats

Size/Weight (100 seats or more *1)

Image of Carry-on Baggage

Total linear dimensions 115cm or less
(55cm x 40cm x 25cm or less)*

10kg or less
Combined weight of all personal belongings.

Size/Weight (Less than 100 seats *2)

Image of Carry-on Baggage

Total linear dimensions 100cm or less
(45cm x 35cm x 20cm or less)*

10kg or less
Combined weight of all personal belongings.

Because of the limited storage space available on the plane, please check in the baggage exceeding a length of each side (*) even if the total sum of three dimensions is less than 115cm (100cm).In addition, if you wish to carry on baggage with you, check with ANA staff.(We will inspect the size of your baggage.)
If the baggage cannot be stored in the in-cabin storage space, even if it is within the specified size, we will accept the baggage as checked baggage and store it in the cargo room.

  • *1:773/772/777/789/78P/78R/76P/763/
    32A/32F/738/73H/73L/73P/
    737/73D/73X/735
  • *2:Q4A/Q82/CR7/CRJ

The size of your baggage will be checked at security inspection.
The baggage inspection machine is equipped with a gauge to check the size.
Oversized baggage will not be able to be inspected.
Please check them in at the counter.

Security checkpoint image

Inside the cabin

For your safety and comfort, we require all carry-on baggage to be stored in the overhead compartment or under the seat in front of you. Leaving baggage in a place such as aisle or emergency exits hindering the evacuation is prohibited by law. Passenger seated directly behind seat or cabin separating walls are required to keep the area around their feet free of any baggage at all times.

*How to stow carry-on baggage
When stowing your baggage in the overhead compartment, please make sure everything is stored neatly by ensuring that no baggage will fall when the compartment is opened. Baggage that is improperly stored may cause injuries to you and other passengers in the event of heavy turbulence.

Image of an in-cabin baggage storage space

If your baggage is not securely stowed, our cabin attendant will instruct you on proper storage. For your own safety, please follow the instructions.

Notice for carry-on items which has restrictions (Carry-on)

Please note that items on the following have restrictions.Please confirm the information in front of security inspection checkpoint at the airport.

Large Tripods
Tripods exceeding a length of 60 centimeters when folded are not permitted on-board.

Carry Bags
Due to limitation of storage space, carry bags may not be accepted even the size is under regulation.

Limit of one lighter per passenger
Only one cigarette lighter will be accepted per passenger. For details, please see "Transporting lighters".
*Lighters containing oil tanks, cigar lighters and pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.) cannot be carried on board or checked in.
Please make sure not to leave your lighter in the cabin.

Baggage that may leak
Please store fresh and frozen fish product, pickled product, plastic bottle or any other items that may leak around your feet, etc., instead of in the overhead compartment.

Musical Instruments
For traveling with musical instruments, please see "Musical Instruments [Domestic Japan Flights]".

Cellular Phones for Children
Please power-off completely before boarding.

Smokeless Tobacco Products, Electronic Cigarettes
For the benefit of other passengers, use of smokeless tobacco products and smoke substitutes (electronic cigarettes, etc.) that do not emit fire is also prohibited on board.

Restricted Items for Carry-on/Checked Baggage

[Information]
You are required to view the Cautions regarding baggage during the reservation/other procedure performed online or using a Self Service check-in machine at the airport.Your cooperation will be appreciated.

The law prohibits items that could potentially explode, burn up, cause injuries, or damage other items from being transported by airplane. The mentioned items may neither be checked nor carried on board. Sharp objects that have the potential of being used as weapons are also not allowed as carry-on items.
Please check for any such items before preparing to check your baggage.

An example list of items not allowed to be checked or carried on board, and a list of items which are allowed to be checked or carried on board under certain given conditions, are posted on the home page of the Ministry of Land, Infrastructure, Transport and Tourism. Please check beforehand to make sure that you are not carrying such items. Please be informed that in the event that it is impossible to confirm whether or not an item can be transported by airplane before the departure time, the request for transport may be rejected.

Examples of items that need special attention

* The law prohibits travelers from bringing plants over to the mainland, including sweet potatoes from Okinawa Prefecture or Amami Islands (excluding those officially disinfected), morning glories and other uninspected citruses from Okinawa Prefecture, Tokunoshima, Okinoerabujima Island, or Yoronjima Island, and Murraya paniculata and other seedlings, scions, live stems and leaves. These plants will not be accepted as checked or carry-on items.


How to determine whether lighters are acceptable for transport

  • 1.Lighters permitted to carry-on * (Any one of the following lighters only)
    • * Cigarette lighters must carry on the person.

Types/Samples of Lighter

■ Gas Lighters

  • Image of disposable lighters (100 yen lighters)

Disposable lighters (100 yen lighters)

  • Image of an injection-type lighter

Injection-type lighters

■ Oil Lighters

  • Image of oil lighters with absorbent cotton

Oil lighters with absorbent cotton


  • 2.Lighters not permitted to carry-on or in checked baggage
    • *Lighters containing oil tanks, cigar lighters and pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.) cannot be carried on board or checked in.
    • * Fuel for lighters (gas/oil) are not permitted either to carry-on or in checked baggage.

Types/Samples of Lighter

■ Gas Lighters

  • Image of cigar lighter

Cigar lighters
* Type of lighter used with cigars and producing a powerful blue flame.

■ Oil Lighters

  • Image of oil tank type lighters without absorbent cotton

Oil tank type lighters without absorbent cotton


Oil-filling Type Pocket Warmers

Oil-filled pocket warmers are also not permitted as carry-on baggage, due to their containing flammable liquid (fuel) falling under the dangerous goods regulations.

  • * An oil-filling type pocket warmer is similar in structure to an oil lighter with absorbent cotton. However, cigarette lighters are specially permitted on board (1 piece per person) under the dangerous goods regulations.

Type/Sample

Image of an oil-filling type pocket warmer with absorbent (cotton)

* Once a pocket warmer is filled with fuel, it cannot be accepted as carry-on or checked baggage.


Hair Curling Irons, Hair Curlers

To Carry-on or Check in some Hair Curling Irons, Hair Curlers to aircraft is prohibited by the rules of Regulations.Please note the following points.

Category/Conditions

■ Hair Curling Irons, Hair Curlers

  • Image of a plug-in hair curling iron, hair curler

Plug-in hair curling irons, hair curlers

Category Condition Carry-on Checked
Plug-in -
  • Image of a gas hair curling iron, hair curler

Gas hair curling irons, hair curlers

Category Condition Carry-on Checked in
Gas Items containing hydrocarbon gas with a safety cover securely fitted over the heating part.
* One per person.
* Spare gas cartridge cannot be transported.
Gas Other than listed above (without a safety cover fitted over) x x
  • Image of a battery operated (Cordless) hair curling iron, hair curler

Battery operated (Cordless) hair curling irons, hair curlers

Category Condition Carry-on Checked
Battery operated (Cordless) Items with removable batteries
* In case of lithium ion battery, batteries removed must be carried on to the Cabin. (Not permitted on check in baggage)
Battery operated (Cordless) Items with non-removable batteries x x

General electronic devices with built-in/mounted lithium batteries or lithium ion batteries

  • Image of general electronic devices with built-in/mounted lithium batteries or lithium ion batteries

Types/Conditions

General electronic devices with built-in/mounted lithium batteries or lithium ion batteries

*To ensure the safety, ANA no longer accepts any lithium battery operated electric-powered vehicles, such as hoverboards, electric-powered skatesboards, self-balancing boards, electric bicycle, on board its aircraft. These items are prohibited as both carry-on and checked baggage.

[Product examples]
Cell phones, battery chargers for cell phones, wireless radios, transceivers, laptop computers, digital cameras, mobile terminals, portable copiers, printers, hand-held terminals, electronic book players, mobile game devices, camera equipment, etc.

Type Condition
"Watt-hour rating (Wh) = Amp-hour rating (Ah) x Voltage rating (V)"
Quantity (per person) Carry-on Checked
Electronic device body ・Batteries with a lithium content of less than 2g - Lithium ion batteries with a watt-hour rating of less than 160Wh No limit *1
Spare batteries ・Batteries with a lithium content of less than 2g - Lithium ion batteries with a watt-hour rating of less than 100Wh No limit *2 x
Spare batteries ・Lithium ion batteries with a watt-hour rating of more than 100Wh and not exceeding 160Wh 2PCS *2 x

Electronic devices with built-in/mounted large-sized lithium batteries or large-sized lithium ion batteries

[Example of product]
Large-sized camera equipment, electrically-driven robot, etc.

Type Condition
"Watt-hour rating (Wh) = Amp-hour rating (Ah) x Voltage rating (V)"
Quantity (per person) Carry-on Checked
Electronic device body - Batteries with a lithium content of more than 2g - Lithium ion batteries with a watt-hour rating of more than 160Wh - × ×
Spare batteries - Batteries with a lithium content of more than 2g - Lithium ion batteries with a watt-hour rating of more than 160Wh - × ×
  • *1・Turn off the device's power. (The device cannot be checked in while set to Sleep Mode.)
    ・Put the device inside a rigid suitcase or wrap it with clothes to prevent damage to the device. (This should be done for the purpose of preventing ignition due to inadvertent operation or damage.)
  • *2 Cell phone chargers with built-in lithium batteries are handled as spare batteries.

*When spare batteries for electronic devices are carried onto a plane, they must be individually protected to prevent short circuits.

[Short circuit prevention measures]
Please take measures such as putting the batteries in their original retail packaging or insulating the terminals (taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch).

[Request for batteries in general]
Spare batteries (batteries such as nickel hydride, nickel-cadmium, alkaline manganese) other than lithium batteries and lithium ion batteries must be protected from short circuits for safety, when carrying in your hand baggage.


Experimental drugs

Transportation of experimental drugs

Experimental drugs (medicine that is under development) are permitted as checked or carry-on baggage only if the following conditions are met.
It may take some time for a security check and confirmation, so please arrive early with plenty of time at the airport.

[Conditions]

  • 1. Presentation of a document stating that the substance in question is "an experimental drug".
  • 2. The container does not have a "three-leaf mark" indicating that it is a radioactive substance.
  • 3. The items can undergo a security check (*) under the Civil Aeronautics Law of Japan.
    * If bringing a liquid investigational drug on board, we will perform a liquid item inspection or open the baggage for inspection.Please note that if the container cannot be opened, there is a chance that it will not be permitted on board as a carry-on or checked in as baggage.
  • 4. Subject to quantity limits of up to 0.5L or 0.5kg limit per container and a 2L or 2kg limit per person.

[Security Inspection]

Type of Experimental Drugs Carry-on Checked
Liquid X-ray check, Liquid check X-ray check
Solid X-ray check X-ray check

Spare Lithium Ion Batteries for Electric Wheelchairs

[Product]

■ Spare Lithium Ion Batteries for Electric Wheelchairs

Watt-hour rating (Wh) Number of items Carry-on Checked in
Not exceeding 160 Wh 2 x
More than 160 Wh but not exceeding 300 Wh 1 x
More than 300 Wh - x x

* A battery installed in the wheelchair does not qualify as a spare battery.
In order to safely transport your electric wheelchair, we ask you to remove all batteries
and carry them on board in packaging to protect against impact, shock, and damage.


Aerosols

To Carry-on or Check in some aerosols to aircraft is prohibited by the rules of Regulations. For details, please see the following.

The Aerosol which is prohibited to carry-on/check in to the aircraft

  • Aerosols in Division2.1(Flammable Gas) for sporting or home use.

■ Aerosols for daily necessities

  • Image of aerosols for home use

Ex.) Sprays Lubricating oil, Paint, Varnish, Dust-proof, etc…

■ Aerosols for sporting equipment

  • Image of aerosols for sporting equipment

Ex.) Sprays maintenance for Sports equipment, and for SKI,Snowboard WAXetc…

  • * Up to 0.5 L/0.5 kg per container and up to 2 L/2 kg per passenger of cosmetics (hair sprays or antiperspirant sprays) or medical products (sterilization/disinfection sprays or cooling sprays) can be accepted for transportation.(Permitted as carry-on or checked baggage )
Image of a warning regarding aerosol cans

Camping/household stoves

Not permitted as carry-on or checked baggage


Gas cartridge stoves for camping and household use

Not permitted on board unless all burners have been inspected and verified as empty.
Gas canisters and cartridges cannot be carried on or checked.


Avalanche rescue backpack

Category Condition (per person) Carry-on Checked
avalanche rescue backpack 1pc
  • *Gun powder contained in the avalanche rescue backpack shall be 200 mg or less and the compressed gas used shall not be flammable or toxic.
  • *The backpack must be packed in such a manner that it cannot be accidentally activated, and the airbags within the backpacks must be fitted with pressure relief valves.
  • *To carry on board, the item must be packed and carried in hand baggage.

Handling of restricted items at the airport

If you have any dangerous goods that cannot be either handled at the airport, as checked or carry-on luggage, you must discard them in the "box for abandoned property". Also, if you have any prohibited items to carry on, you must check them in at the baggage counter or discard them in the "box for abandoned property", which is placed in the security inspection checkpoint.

Restrictions on the Use of Electronic Devices on Board

  • ●Electronic devices in airplane mode, which do not emit radio waves can be used all times including take-off and landing.
  • All electronic devices can be used after the announcement informing passengers of the start of taxiing after landing.
Flow diagram of use of electronic devices on board

Types of electronic devices may differ depending on aircraft tolerance to electromagnetic wave.
Please check the aircraft type you will board.
Please ask a cabin attendant for details.
Also, please switch off electronic devices in your checked baggage.

1. B787-8/-9, B777-200/-300, B767-300 (with Wi-Fi*), B737-700/-800, A321, A320, Q400

The following devices which emit radio waves for communication when turned on:

- Cell phones (including smart phones), PHSs, personal computers, personal digital assistants, electronic games and mobile routers
that communicate by radio waves to facilities outside the aircraft.
- Transceivers
- Radio-controlled toys
- Wireless microphones

Note: Bluetooth and Wi-Fi connections
Bluetooth connection between devices (such as wireless mouses and wireless headphones) and Wi-Fi connection (for electronic games) can be used at any time. Also, on aircraft equipped with in-flight Wi-Fi system, the service will be available after the cabin attendant makes an announcement. Please make sure the devices are set not to emit radio waves. Note that since wireless communications are restricted to those occurring "within the aircraft," connecting to mobile Wi-Fi routers or public wireless LAN is prohibited.

* ANA Wi-Fi service is available on some flights only.

2. B767-300 (without Wi-Fi), B737-500

The following devices which emit radio waves for communication when turned on:

- Cell phones (including Smart phones)
- PHS
- Personal computers
- Personal digital assistants
- Electronic games
- Mobile routers
- Transceivers

- Radio-controlled toys
- Wireless microphones
- Wireless headphones
- Wireless earphones
- Battery-operated IC tags
- Other devices that emit radio waves for communication.

  • (Note)Devices that emit radio waves cannot be used inside the aircraft.
    Wireless peripherals such as headphones requiring Bluetooth connection cannot be used.

Period When Use of Electronic Devices is Restricted

The electronic devices above cannot be used from when the doors are closed for departure until the aircraft has started taxiing after landing.
Please be sure to set your devices to not emit radio waves before the doors are closed for departure.
* Cabin attendants will make an announcement regarding use of electronic devices.

Electronic devices other than the above can generally be used at any time.

Examples: Electronic devices which do not emit radio waves for communication when turned on (or have been set to not emit radio waves)

- Cell phones (including Smart phones)
- Tablet computers
- Electronic games
- Personal computers
- TVs
- Radios
- Beepers (pagers)
- Video cameras

- Video players
- DVD players
- Digital cameras
- Digital audio players
- Wired and battery-operated headphones
- E-book readers
- Electronic dictionaries
- Battery chargers, etc.

  • * The restriction on use of Bluetooth and Wi-Fi may differ depending on the type of aircraft.Please see notes 1 and 2 above.
  • * Please be sure to set your devices to not emit radio waves before the doors are closed for departure.

All electronic devices can be used when the doors are open before departure and after the announcement has been made informing passengers of the start of taxiing after landing.

Please be considerate of other passengers and refrain from making phone calls.

  • ・The use of electronic devices may still be prohibited at any time for safety reasons if the pilot determines that their usage will interfere with flight operations.Your kind understanding will be appreciated.
  • ・ANA may restrict the use of electronic devices other than those listed and cabin attendants may ask for your cooperation. If passengers using medical equipment such as pacemakers are seated nearby, you may be asked to refrain from using electronic devices.
  • ・Please be sure to check the safety information provided by the cabin attendants or the safety video.Please pay attention to other safety-related instructions by the cabin attendants.
  • ・Please store your electronic devices under the seat in front of you or in the overhead compartment so that they will not obstruct evacuation in the event of an emergency. Please also take care not to damage your electronic devices by storing them (and getting them stuck) between the seats.
  • ・Please use your cell phones, electronic games and DVD players etc., with consideration for other passengers on board.

Cell Phone In-flight Settings

Setting Devices to Not Emit Radio Waves

It means the sending/receiving of phones/mails and the Internet function is set to OFF even when the power is turned ON.

All cell phones (including smart phones) and personal handyphones (PHS) emit radio waves automatically to send their position to the ground when the power is turned on.
It is possible to stop the emission of radio waves even when the power is turned on by switching the cell phone to "airplane mode". The name of this mode may differ depending on the manufacturer of the cell phone (e.g., "flight", "offline".) When set in airplane mode, the following will be disabled and radio waves will not be emitted:
・Phone calls, email, text messaging, etc.
・Wireless LAN functions (email, Internet, etc.)
・Bluetooth functions

(The functions that are disabled may differ depending on the device.For details, please contact the cell phone company.)
"Airplane mode" is not the same as "silent mode" which only controls the ringtone and the vibration.
If the device displays "out of range", it is still in regular mode and is emitting radio waves.

Note: Please set your device to not emit radio waves or turn the device off after the doors of the aircraft have closed for departure.

Customers with Cell Phones requiring Special Caution, such as Cell Phones for Children

Certain cell phones designed to be used by children* periodically turn on and emit radio waves even after the power has once been turned off. Customers should set the phone to "power completely off" mode or release the setting and turn off the main power.
Examples: Kids' PHONE by NTT DOCOMO (FOMA SA800i/F801iJ) or Junior Phone by au (K001 mamorino/mamorino2/mamorino3)
For details, please see "To customers with cell phones requiring special caution, such as cell phones for children."

Damaged Baggage

Declaration

Upon arrival at the airport
When you notice the damage, please report it to ANA staff immediately.

After leaving the airport
After leaving the arrival airport, please declare the damage no later than 7days after the date of receipt (excluding the date of receipt). (Contact information)

Deadline of declaration

As mentioned in ANA domestic conditions of carriage, please declare the damage no later than 7days after the date of receipt (excluding the date of receipt).
Please note that we may not be able to address such issues if the deadline has passed.

Compensation

Basically, repair or some other form of compensation will be offered for those damages that qualify. Some cases may be handled in ways other than repair due to factors such as the extent of damage and time considerations.
JPY 150,000 per passenger is the indemnity limit for baggage and/or personal belongings (the amount to be paid if the ANA is responsible for the damage to the baggage, etc.) when the value of the baggage was not declared.If the actual value exceeds JPY 150,000, please consult the staff when checking in regarding the Excess Value Charge system.
Please note that following disclaimers may apply and some cases may not be eligible for compensation.

Disclaimers

  • ◇ ANA will handle your baggage with care. However, please be aware that we cannot be held liable for any damage occurring to fragile items such as musical instruments, sports equipment (surfboards, windsurfing equipment, scuba diving gear, bicycles, etc.), cameras, electronic devices such as personal computers, precision instruments, works of art or antiques, ceramics, glassware, or liquor, if and to the extent that the damage results from an inherent defect or characteristic of the item in question.
  • ◇ ANA will not be liable for damage to baggage from overweight or over-packing, damage caused by defects in the baggage itself such as from normal wear or tear, tire wear, loss or damage to protruding parts such as detachable wheels/straps/hooks/name tags/belts or other attached items, damage caused by safety inspection of each country such as TSA (Transport Security Administration) Inspection.
  • ◇ ANA will not be liable for minor damage such as scratches/scuffs/cuts/dents/dirt caused by normal handling processes during the loading of the aircraft (including through transport by belt conveyor).
  • Damaged Baggage procedure flow

Missing Items

If you are unable to receive your baggage at the arrival airport, please contact ANA staff immediately.We will take the necessary procedures and search for your baggage.

[Note] If your baggage is lost upon arrival from an airline other than ANA, please contact the relevant airline.
* For Air Do, IBEX Airlines, Solaseed Air, StarFlyer and Oriental Air Bridge, ANA staff may support you depending on airport.

Baggage Tracing

ANA will search for the baggage and inform you of the results everyday.

Baggage Return

When the baggage is located, it will be delivered to the designated location.

Contents Declaration

To search for the baggage, We may ask you for details regarding the contents of the baggage.
This information may also be used for reference in the case of compensation.

Compensation

If we can not locate the baggage after 10 days of your arrival or declaration of missing baggage, we will offer compensation in accordance with ANA domestic conditions of carriage.

  • Missing Baggage procedure flow

Baggage left behind/picked up by mistake

All baggage must be picked up by each passenger confirming the numbers on the baggage claim tags after arrival.
If you leave the airport without taking your baggage or picking up someone's baggage by mistake, please contact ANA staff at your arrival airport immediately. (Contact information)

Baggage Return

  • ・Your baggage will be delivered to the designated location.
  • ・If you pick up someone's baggage by mistake, please send it after contacting ANA staff at your arrival airport.
  • * Please note that the delivery cost will be charged to the passenger.

Items to Note when Picking Up Your Baggage

At the destination, pick up your baggage by making sure the number on the baggage claim tag received at the time of check-in matches that on the baggage tag.Be sure you collect the correct baggage, as there will be a large quantity of similar shaped items.Please hand your baggage claim tag to a staff at the arrival exit.

Left behind items

Left behind items found in the cabin will be stored by ANA at the arrival airport for a certain period.
Please contact ANA at arrival airport. (See "Contact us by Phone" below)
Items found outside of cabin may be stored by Airport Lost & Found or police station.
For left behind on board, we will also accept ANA website.

■International flights
*Customers travelling on an international flight should check Left behind items / Delayed baggage / Damaged baggage Contact number for Customers.

Return of items

If we find the item, we will immediately deliver it to the passenger.
* Please note that the delivery cost will be charged to the passenger.