For Your Pet's Safe Journey

Before checking in your pet animal(s), please read and confirm the following information.
Pets are important family members, so there are some points that we would like you to confirm.
We will handle your pet with the utmost care, but there may be a possibility of some impact on their physical condition since flying in the aircraft is different than their usual environment. Please check the following points before you travel with your pet.

Is your pet in good health?

If any of the following conditions apply, there is a high possibility that your pet may be more susceptible to stress and/or changes of the temperature which may affect their health. Therefore, we strongly recommend that you consult with a veterinarian in advance.

  • - Not accustomed to being separated from the owner for extended periods
  • - Not accustomed to staying in a cage for extended periods
  • - Young (within 4months after birth) or old aged
  • - Have heart or respiratory conditions
  • - Dog "short-nosed breed*"

The check-in of short-nosed dog breeds is suspended during the summer period (June 1 - September 30)*. This is because they are more susceptible to heatstroke and respiratory difficulties compared to other breeds, and are more affected by higher temperatures.
* From 2018 onward, the period for which the handling of short-nosed dogs is suspended will change to May 1 - October 31.

Breeds Subject to Handling Suspension from June 1 to September 30.

Bulldog, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, King Charles Spaniel, Tibetan Spaniel, Brussels Griffon, Chow Chow, Pug, Chin, Pekingese

Please note the following about the conditions for pet transfer

After check-in, we will keep your pet in an air-conditioned place, and then transfer it to the bulk cargo room of the airplane.The conditions there are as follows.

[Lighting]
The lights will be off, and the room will be dark.

[Humidity and temperature]
The cargo compartment has air-conditioning and humidity control, but outside temperatures may affect its environment in a way that differs from the passenger cabin. Especially in the summer, the cargo compartment may become hot due to high outside temperatures and reflected heat from the tarmac.
Also, your pet will be in an open air environment during the loading and unloading processes, so there may be significant temperature and humidity changes during both summer and winter.

[Noise]
Your pet may hear wind and mechanical noises when the aircraft is in flight, or when it takes off and lands.
During loading and unloading, there will be noises from the aircraft as well as ground vehicles.

Caution

Environments that are different from a pet’s normal surroundings may have an impact on its physical condition. In some cases, this could lead to weakness, illness, or death.

Reducing possible heat stroke and stress

Major factors which may affect their health condition are stress and the rise of temperature.Placing the following goods inside the cage for your dog or cat will make them more comfortable.

[Installing a Watering Device (with Nozzle)]
In order to prevent your pet from experiencing heat stroke or dehydration, and to help reduce its anxiety, ANA recommends that you install a watering device (with nozzle) to the pet cage.

  • - Close the watering device (with nozzle) firmly to prevent water leakage and attach it securely to the pet cage.
  • - Saucer-type watering devices are not accepted.As dish-shaped water supplies can spill, they cannot be used on ANA flights.

[Dealing with Different Temperatures]

  • - Please prepare items such as cooling mats, cooling packs, etc. when traveling in the summer and blankets, heat packs, etc. when traveling in the winter.
  • - Animals raised indoors often have thicker undercoats. If this applies to your pet, ANA recommends that you trim its undercoat when traveling in the summer.

[Customers boarding a domestic flight in Japan]
ANA provides cooling packs for pet cages during the summer(June 1 - September 30).
Please inquire with ANA staff if you wish to use this service.