Inquiries regarding Lost Items, Damaged and Lost Baggage [Domestic Japan Flights]

Please contact the destination airport Lost and Found by "e-mail" or "phone" if you have left something on board the aircraft, or regarding damaged or lost baggage.

Contact us by "e-mail"

For left behind on board, we will also accept ANA website.

■International flights
*Customers travelling on an international flight should check Left behind items / Delayed baggage / Damaged baggage Contact number for Customers.

Contact us by "Phone"

Business Hours: 9:00AM-6:00PM, open daily*

  • *Except for the following airports
    Rishiri 9:00AM-5:00PM, Wakkanai 9:00AM-5:40PM, Monbetsu 9:00AM-5:00PM, Nakashibetsu 9:00AM-5:55PM, Shizuoka 9:00AM-5:00PM,
    Noto 9:00AM-5:30PM, Hachijojima 9:00AM-5:30PM

Phone Numbers

*Please make sure of the phone numbers.
*We will only accept inquiries concerning lost items and baggage that has been picked up.

Airport Phone Numbers
Sapporo (Chitose) 0123-45-5112
Rishiri 0163-82-1770
Wakkanai 0162-27-2121
Mombetsu 0158-26-2051
Memanbetsu 0152-74-4617
Asahikawa 0166-83-4700
Nakashibetsu 0153-72-4866
Kushiro 0154-57-3895
Obihiro 0155-64-2988
Hakodate 0138-57-8181
Aomori 017-771-5959
Odate Noshiro 0186-62-5520
Akita 018-886-3354
Shonai 0234-92-4195
Sendai 022-383-4106
Fukushima 0247-57-1200
Tokyo (Haneda) 03-6428-3799
Tokyo (Narita) 0476-33-2300
Airport Phone Numbers
Hachijojima 04996-2-3823
Shizuoka 0548-29-2710
Nagoya (Chubu) 0569-38-8610
Niigata 025-275-2454
Toyama 076-495-3000
Komatsu 0761-22-3711
Noto 0768-26-2500
Osaka (Itami) 06-6856-9137
Osaka (Kobe) 078-303-2911
Osaka (Kansai) 072-456-7466
Okayama 086-294-2300
Hiroshima 0848-86-8800
Iwakuni 0827-29-3800
Yamaguchi Ube 0836-31-8131
Tottori 0857-28-1205
Yonago 0859-45-6138
Hagi-Iwami 0856-24-0030
Takamatsu 087-879-7255
Airport Phone Numbers
Tokushima 088-699-3815
Matsuyama 089-973-0611
Kochi 088-864-3151
Fukuoka 092-611-0934
Kitakyushu 093-473-8613
Saga 0952-46-1112
Tsushima 0920-54-3396
Iki 0920-44-6177
Goto Fukue 0959-72-2955
Oita 0978-67-1161
Kumamoto 096-232-2221
Nagasaki 0957-52-5112
Miyazaki 0985-53-5311
Kagoshima 0995-58-2221
Okinawa (Naha) 098-859-5223
Miyako 0980-73-3201
Ishigaki 0980-84-4334
  • *For flights operated by IBEX Airlines, AIR DO, Solaseed Air, Star Flyer and Oriental Air Bridge, please contact the applicable airline.