We value your feedback

ANA Group aims to deliver services that accord with the wishes of each individual customer.
Your feedback is very important to us and will be used to help improve our services.

For comments and feedback or complaints regarding ANA service, please write to us.


Please contact the following for inquires other than feedbacks.

By email

Feedback and suggestions for ANA

Your feedback and thoughts regarding airports and customer service

Comments and feedback regarding ANA's travel products

ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, @hotels (A hotels), @rental cars (A rental cars), Tabidachi-related products

Japanese Website Only

By Phone

ANA Customer Service Desk

Your feedback and thoughts regarding airports and customer service.

Open hours: 9 AM to 5 PM (Open all year round)
Fixed rate within Japan

  • *Toll free number is not available on cell phones. Please use Navi Dial.

International Calls(charged)03-6735-7922

By postal mail

3-4-2 Haneda Airport, Ota-ku, Tokyo 144-8525, Japan
Atten. ANA Customer Service Desk

  • *Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
  • *Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.