Application & Ticketing
ANA SKY WEB
Please log in and access to members-only function (24-hour service)

Telephone
The ANA Mileage Club Service Center

* You cannot apply at airport.

Application & ticketing period
[Application period]
Please apply between 330 days and 7 days prior to boarding (not including your day of departure).
* When using Shenzhen Airlines, Reservations for each flight schedule are required from two months before the start of summer and winter schedules. [Ticketing period]
Ticketing will be issued upon the completion of reservations for all sections of your itinerary on which you will use awards. However, if you were informed of a ticketing period, we require the procedure to take place during that period. Please understand that if ticket is not issued during this period, your reservation will be automatically canceled.
[Open ticketing]
Open tickets cannot be issued.
* If any segment starting with the second one occurs prior to the application period when booking the first segment, book each one after your application is accepted. * When applying by Internet, you are automatically signed up for a round trip. Please make your reservation 330 days prior to boarding your return flight.
Waitlisting
Waitlisting (including ANA flights) is not offered.
Awards reservations must be made for all segments. Open tickets cannot be issued.
About changes after applying
After the application, the passenger's name and the person who redeems the mileage cannot be changed.
You cannot change the passenger name or name of the person providing the miles after applying. After ticketing, you can change your departure date within the ticket's validity period.
No changes in airlines, passengers, segments, destination, stopover, transit points are allowed.
No changes from stopover to transit points, neither transit points to stopovers are allowed.
When flight award tickets are issued using mileage for an upgraded cabin class, mileage will be awarded at the booked cabin class when there is an available seat in an upgraded cabin class.
When flight award tickets are issued using mileage for an lower cabin class, mileage will be awarded at the booked cabin class when there is an available seat in an lower cabin class.However, mileage for such changes is not returned when changing a reservation to a lower cabin class.
Booking changes are only possible when changes are made before departure through AMC Service Center in Japan or overseas during business hours. Booking changes are accepted from 330 days to 7 days prior to the desired date of travel (not including actual date of travel). It is not possible for reservations to be made on an open date of travel or waitlisted basis.
You cannnot change your flight booking at airport.
Please note that reservations are not permitted more than 330 days in advance.
Online alterations may only be made for return flights, before travel is commenced.
How to receive awards ticket
e-Tickets are used on some routes. With an e-Ticket, there is no need for you to carry around a paper ticket. This extremely convenient system allows you to simply check in at the airport after your reservations are made.
* Ask about applicable routes when booking.
* You can receive the tickets by mail, e-mail, or at an ANA branch office (excluding airports). If sent by mail or e-mail, award tickets will only be sent to the member at the member's registered address. * You cannot receive it at airport.
[Paper tickets will be issued on routes where e-Tickets are not available]
Receive your tickets by mail or at an ANA branch office (excluding airports). If sent by mail, tickets will only be sent to the member at the member's registered address.
Using e-Tickets
"Award User Registration" is required for those other than the member to use the Awards. Please register award users through the "members-only functions".

* You may be asked to provide documentation verifying your family relationship with the member.
Note
* Other than as stipulated in the "Refund policy for unused awards", redeemed miles cannot be refunded to a mileage account or redeemed for different Awards, even if Awards have not been delivered or used.
 
Overview Terms of Use Unavailable periods Application & Ticketing

A STAR ALLIANCE MEMBER