What is the ANA Mileage Club Family Account (AFA) Service?

AFA service allows ANA Mileage Club members to combine accrued miles with their families to redeem ANA International Upgrade Awards, as well as flight awards for ANA or partner airlines.

Service Terms and Mileage Accrual

Customers Who Are Eligible for AFA Service

ANA Mileage Club members (the primary member) who live outside Japan can register 2-8 family members (including themselves) for this service. The registered family members can be their spouse or same-sex marriage partner, and relatives within 2 degrees of kinship.

  • *Registration of only the primary member is not permitted.
  • *Customers who have registered a postal address that is in Japan on their ANA Mileage Club accounts are not eligible.

Registration Fee

A registration fee of 1,000 miles is required (deducted from the primary member's mileage account) when registering for this service for the first time or adding additional family members.

Mileage Accrual

Mileage is accrued by each individual ANA Mileage Club member's membership number. Mileage is not accrued by all family members (as a single unit) who are registered for this service.

Method for Combining Mileage

Mileage is combined automatically in accordance with the following order of priority.

Combining miles required for price adjustments in conjunction with award applications and seasonality changes
  1. Closest expiration date (earliest accrual month and year)
  2. Lowest mileage balance
  3. Primary Member
  4. Family Members
Combining miles required for refund handling fees
  1. Closest expiration date (earliest accrual month and year)
  2. Lowest mileage balance
  3. Family Members
  4. Primary Member
Refunding of miles
  1. Newest expiration date (most recent accrual month and year)
  2. Highest mileage balance
  3. Family Members
  4. Primary Member

Process for Using the AFA Service

1.Register for AFA Service
Through the ANA Website (Desktop Version)

On the Select Your Country and Language page, select your current country and register for the AFA service.

By Telephone

Contact your nearest AFA Service Information Center to request the relevant registration form.

  • *Registration will require approximately 1-2 weeks. You may be asked to present documentation to verify your residence and your relationship with the family member(s) being registered.
2.Request an Award
3.Combine Miles

Combine Miles

  • *The term "spouse" in the diagram includes same-sex marriage partners.
4.Award Ticket Issued

Using Awards

When using an award, the primary member and their family members will combine mileage from their individual accounts for redemption.

How to Use

Online

Make a reservation through the ANA website for an available airline or itinerary.

  • *Reservation changes and refunds cannot be requested through the ANA website.
Telephone

The primary member must contact the ANA Mileage Club Service Center for their country or region by the request deadline for the relevant award.
Please request award redemption with combined miles within the period of validity of the accrued mileage (by the end of the month 36 months after accrual). Expired mileage cannot be combined.

Redeemable Awards

  • ANA Domestic Flight Awards
  • ANA Partner Airline Flight Awards*1
  • ANA International Flight Awards
  • ANA International Upgrade Awards
  • *1 Based on the condition that any of the members contributing miles must have accrued miles from at least 1 ANA Group international flight within 3 years from the time of the redemption request.

Customers Who Are Eligible to Use AFA Service and Awards

Customers Who Are Eligible for AFA Service

Primary members and their family members (spouse or same-sex marriage partner and relatives within 2 degrees of kinship) who reside outside Japan (2-8 people, including the primary member).

  • *Registration of only the primary member is not permitted.
  • *Even if a customer has been registered for the AFA Service, they must also be registered as an award user.

Customers Who Are Eligible to Use Awards

Same as those who are eligible to use ANA Mileage Club awards.
(The primary member, as well as their spouse or same-sex marriage partner and relatives within 2 degrees of kinship who have been registered as award users.)

  • *Even customers who reside in Japan and are not registered for AFA Service are eligible.

Please click here for details regarding award user registration.

*The term "spouse" in the diagram below includes same-sex marriage partners.

"Within 2 degrees of kinship" means:

ANA Mileage Club Family Account Service Information Centers