How we deal with your personal information on our website
Customers are kindly requested to fully understand the details below before using the ANA website.
Security technology which protects personal information
Protection of personal information is secured using SSL (Secure Sockets Layer) encryption technology. This means that any information you provided when using this site cannot be accessed by an unauthorized third person. Furthermore, a firewall and anti-virus measures have been installed to prevent disclosure, appropriation, alteration, etc, of personal information.
- Secure sockets layer (SSL) mechanism
Before customers send their personal information, SSL performs electronic communication concerning security (digital authentication and digital signature) between ANA and customers, and transmits data after mutual authentication. At that time, communication between ANA and a customer is disturbed by random numbers and erroneous transmissions, which are sent to a third party, preventing attempts to steal data by impersonating the customer.
In addition, information transmitted by SSL is encrypted concurrently using two types of cryptographic scheme: public key cryptosystem (RSA) and common key cryptosystem (secret key cryptosystem). An electronic "key" is required to decrypt this information. Even if the information is intercepted by a third party, it is impossible to decrypt the encrypted information without the correct key. Types of key are limited, however, it is extremely difficult for a third party to decipher the information because it takes an unrealistically long time to try all keys in order and reach the correct key, even if the third party uses electronic means with a personal computer, etc.
3.Collection of data
ANA collect the following information to help customers use our services with confidence when they browse the ANA website.
In addition, we may analyze customers’ browsing histories, etc. on the ANA website and use the same to improve the website, enhance information, and offer services and promotions.
(2) Use of Individual Identification Number*1 of Mobile Device
We use individual identification number of mobile device for the purpose of collecting the following information in order to have customers use services with confidence when they browse the ANA website.
- Log-in data for ANA Mileage Club Members
- Data from personalized page
- Page settings
- Registration data from special campaigns, etc
- Site access history (using Web beacons*2)
(3) Use of IP address*3
We collect IP addresses for the purpose of providing information tailored to a customer’s area. When a customer browses the ANA website, we determine the region from which the customer is accessing it through the customer’s IP address, which, however, does not identify the customer.
When we send mail to our customers, the following data may be collected:
- The status of HTML e-mails, ie, whether they have been opened or previewed (using Web beacons*2)
- Whether our site has been accessed via a link in a text e-mail or HTML mail.
- *1.Individual identification number
Based on the mobile phone calling in.
- *2.Web beacon
Minute pictures invisible to the naked eye (1x1 pixel GIF) that are embedded into webpages or HTML e-mails and used to record the following data: opening/ previewing of e-mails, and access to websites using links in e-mails. ANA uses Web beacons when distributing HTML e-mail (except reservation related e-mails).
- *3.IP address
This comprises numbers automatically assigned to a customer’s computer when the customer browses various websites. The web server (the computer that provides the homepage) automatically recognizes the customer’s computer from the IP address and communicates.