How we deal with your personal information on our website

The following describes how we treat personal information gathered via the ANA website.
If you wish to know more about our general policy on privacy protection, please refer to the ANA Privacy Policy document.


This document defines how we deal with information gathered via the ANA website and is based on the ANA Privacy Policy. ANA makes every effort to protect your privacy so that you can use the ANA website with confidence and peace of mind.

Customers are kindly requested to fully understand the details below before using the ANA website.


This processing shall be applied when customers use the ANA website ( domain) and shall not be applied to sites operated by other companies. The ANA website provides links to other websites in order to provide useful information and services for customers. The ANA privacy policy shall not be applied to linked sites. When browsing a site, we recommend that customers check the content of its statement on privacy protection.


Security technology which protects personal information

Protection of personal information is secured using SSL (Secure Sockets Layer) encryption technology. This means that any information you provided when using this site cannot be accessed by an unauthorized third person. Furthermore, a firewall and anti-virus measures have been installed to prevent disclosure, appropriation, alteration, etc, of personal information.

  • Secure sockets layer (SSL) mechanism
    Before customers send their personal information, SSL performs electronic communication concerning security (digital authentication and digital signature) between ANA and customers, and transmits data after mutual authentication. At that time, communication between ANA and a customer is disturbed by random numbers and erroneous transmissions, which are sent to a third party, preventing attempts to steal data by impersonating the customer.
    In addition, information transmitted by SSL is encrypted concurrently using two types of cryptographic scheme: public key cryptosystem (RSA) and common key cryptosystem (secret key cryptosystem). An electronic "key" is required to decrypt this information. Even if the information is intercepted by a third party, it is impossible to decrypt the encrypted information without the correct key. Types of key are limited, however, it is extremely difficult for a third party to decipher the information because it takes an unrealistically long time to try all keys in order and reach the correct key, even if the third party uses electronic means with a personal computer, etc.

3.Collection of data

Site access

ANA collect the following information to help customers use our services with confidence when they browse the ANA website.
In addition, we may analyze customers’ browsing histories, etc. on the ANA website and use the same to improve the website, enhance information, and offer services and promotions.

(1) Use of Cookies

Please see the separately stipulated Cookie Policy for details on the use of cookies.

(2) Use of Individual Identification Number*1 of Mobile Device

We use individual identification number of mobile device for the purpose of collecting the following information in order to have customers use services with confidence when they browse the ANA website.

  • Log-in data for ANA Mileage Club Members
  • Data from personalized page
  • Page settings
  • Registration data from special campaigns, etc
  • Site access history (using Web beacons*2)

(3) Use of IP address*3

We collect IP addresses for the purpose of providing information tailored to a customer’s area. When a customer browses the ANA website, we determine the region from which the customer is accessing it through the customer’s IP address, which, however, does not identify the customer.


When we send mail to our customers, the following data may be collected:

  • The status of HTML e-mails, ie, whether they have been opened or previewed (using Web beacons*2)
  • Whether our site has been accessed via a link in a text e-mail or HTML mail.

  • *1.Individual identification number
    Based on the mobile phone calling in.
  • *2.Web beacon
    Minute pictures invisible to the naked eye (1x1 pixel GIF) that are embedded into webpages or HTML e-mails and used to record the following data: opening/ previewing of e-mails, and access to websites using links in e-mails. ANA uses Web beacons when distributing HTML e-mail (except reservation related e-mails).
  • *3.IP address
    This comprises numbers automatically assigned to a customer’s computer when the customer browses various websites. The web server (the computer that provides the homepage) automatically recognizes the customer’s computer from the IP address and communicates.