For Your Pet's Safe Journey

There is some information we would like you to read over if you are considering having your pet transported by air.
ANA will handle your pet with the utmost care so that it can travel as comfortably as possible. However, as the conditions on an aircraft are very different to a pet's everyday environment, transporting your pet by air may affect their health. There is a possibility of pets being left in a weakened physical condition or even dying. Please only consider using ANA to transport your pet after thoroughly reading the information below.

Is your pet in good health?

Pets that fall under the categories below may be more susceptible to stress or temperature changes, and could subsequently fall ill. If any of the following apply to your pet, we strongly recommend discussing the option of transporting your pet by air with a vet prior to making a reservation.

  • - Your pet is not used to being separated from its owner for extended periods of time
  • - Your pet is not used to being in a cage for extended periods of time
  • - Your pet is a short-nosed dog breed
  • - Your pet has a chronic condition
  • [Pets in the following health conditions cannot be transported]
  • - Your pet is not in a condition fit for air travel.
  • - Your pet is pregnant.
  • - Your pet is very young (less than four months old).
  • - Your pet has a heart problem or a respiratory disease.

The transportation of short-nosed dog breeds is suspended every summer from June 1 to September 30*. This is because they are more affected by high temperatures than other breeds, and may suffer from heatstroke and respiratory difficulties. 

* From 2018 onward, the period for which the transportation of short-nosed dogs is suspended will change to May 1 to October 31.

Breeds Subject to Handling Suspension from June 1 to September 30.

Bulldog, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, King Charles Spaniel, Tibetan Spaniel, Brussels Griffon, Chow Chow, Pug, Chin, Pekingese

Please note the following about the conditions for pet transfer

After check-in, we will keep your pet in an air-conditioned place, and then transfer it to the bulk cargo room of the airplane.The conditions there are as follows.

[Lighting]
The lights will be off, and the room will be dark.

[Humidity and temperature]
The cargo compartment has air-conditioning and humidity control, but outside temperatures may affect its environment in a way that differs from the passenger cabin. Especially in the summer, the cargo compartment may become hot due to high outside temperatures and reflected heat from the tarmac.
Also, your pet will be in an open air environment during the loading and unloading processes, so there may be significant temperature and humidity changes during both summer and winter.

[Noise]
Your pet may hear wind and mechanical noises when the aircraft is in flight, or when it takes off and lands.
During loading and unloading, there will be noises from the aircraft as well as ground vehicles.

Caution

The conditions on an aircraft are very different to a pet's everyday environment. There is a possibility of pets being left in a weakened physical condition or even dying.
Please see for here for information regarding previous instances of pet mortality.

Please prepare thoroughly prior to travel

Please make the necessary preparations prior to travel to ensure your pet is as relaxed and calm as possible.

Prior to your departure date

  • - Pets that are not accustomed to being in a cage for extended periods of time are prone to feeling stressed. Therefore it is important that you help your pet to become accustomed to the cage before your journey.
  • - We recommend you talk to a vet if this is your pet's first time traveling by air or you have any concerns about using this service.

[Installing a Watering Device (with Nozzle)]
In order to prevent your pet from experiencing heat stroke or dehydration, and to help reduce its anxiety, you must install a watering device (with nozzle) to the pet cage.

  • - Close the watering device (with nozzle) firmly to prevent water leakage and attach it securely to the pet cage.
  • - Saucer-type watering devices are not accepted.As dish-shaped water supplies can spill, they cannot be used on ANA flights.

[Dealing with Different Temperatures]

  • - Please prepare items such as cooling mats, cooling packs, etc. when traveling in the summer and blankets, heat packs, etc. when traveling in the winter.
  • - Animals raised indoors often have thicker undercoats. If this applies to your pet, ANA recommends that you trim its undercoat when traveling in the summer.

On the day of departure

Pets may feel unsettled if they see their owners behaving differently than normal. We therefore ask that you do your best to interact with your pet as you would normally on the day of your flight to help them relax.

[Regarding food]
Your pet is more likely to experience travel sickness or other health problems if traveling on a full or empty stomach. Please be mindful of quantities when giving your pet food or water.

After arrival

Your pet may fall ill as a result of having been in a different environment during transportation. Please make sure your pet rests well once you have arrived at your destination.
We recommend taking your pet to see a vet if any of the following symptoms are present after arrival.

  • - Diarrhea
  • - Vomiting
  • - Raspy breathing
  • - Shivering or shaking
  • - Loss of appetite
  • - Loss of interest in going for a walk or going outside
  • - Remains anxious
  • - Behaves differently than normal, etc.

[Customers boarding a domestic flight in Japan]
ANA offers a service in which it attaches cooling packs and watering devices to pet cages during the period between May 1 and October 31.
Please speak to an ANA staff member if you wish to use this service.