Service List
About Premium Member Services

Relaxation, Comfort, and convenience.
ANA offers different level of services to Premium members based
on the status to provide and meet each travel experience needs.

Experience ANA Hospitality

COMFORT
BRONZE30,000 Premium Points earned
in one year, including 15,000 from ANA Group operated flights.
PLATINUM50,000 Premium Points earned
in one year, including 25,000 from ANA Group operated flights.
DIAMOND100,000 Premium Points earned
in one year, including 50,000 from ANA Group operated flights.
Premium Member Service DeskPremium Member Service Desk will care for your needs such as reservations and service inquiries. Available Available Available
Lounge AccessUse ANA designated airport lounge. Premium Service members can invite accompanied traveling guests to the lounge by using miles or Upgrade Points. ANA SUITE LOUNGE Not available Not available Available
ANA LOUNGE AvailableUse miles or Upgrade Points Available Available
Concierge ServiceTraveling from Haneda Int'l Airport or Narita Int'l Airport, a concierge catered to Diamond Service Member will greet you at the ANA SUITE LOUNGE and assist you with your business or personal travel. Not available Not available Available
ANA Upgrade Seat AwardsUpgrade Points can be used to upgrade Economy class to Premium Class on Japan domestic routes. Upgrade Points can be used to upgrade current seat to the next higher class of service for the international routes. Available Available AvailableApply double Upgrade Points towards upgrade on the day of departure.
Changing to Premium EconomyMembers may travel in the Premium Economy Class if seats are available upon check-in at no additional charge. Not available Available Available

Reservation Priority

PRIORITY
BRONZE30,000 Premium Points earned
in one year, including 15,000 from ANA Group operated flights.
PLATINUM50,000 Premium Points earned
in one year, including 25,000 from ANA Group operated flights.
DIAMOND100,000 Premium Points earned
in one year, including 50,000 from ANA Group operated flights.
Early Reservations for ANA Japan Domestic FlightsMake Reservation for Japan Domestic Flights 2 weeks in advance before the general booking commencement date. Not available Available Available
Priority Seat Reservations for ANA Japan Domestic FlightsAdvance seat reservation is available. Upon reservation please select the seat based on your preference. Available Available Available
Prioritized Reservation Waiting ListIt is possible to be on a wait list on a fully booked flight and be prioritized through the ANA website or the service desk. Available Available Available
Flight Awards PrivilegeAdvance reservations for Japan Domestic Award Tickets is available. Added seat availability or priority wait list for International Award Tickets are available. International Flight Upgrade Award will be prioritized. Not available AvailableInternational flights only Available
Waived International Flight Service ChargesService fees will be waived when making changes to your existing reservations or when issuing a new ticket at the ANA Diamond Service Desk. Not available Not available Available

Smooth Procedures

PRIORITY
BRONZE30,000 Premium Points earned
in one year, including 15,000 from ANA Group operated flights.
PLATINUM50,000 Premium Points earned
in one year, including 25,000 from ANA Group operated flights.
DIAMOND100,000 Premium Points earned
in one year, including 50,000 from ANA Group operated flights.
Priority Check-in CounterPriority Check-in Counter is available. AvailablePremium Economy check-in counter only Available Available
Priority Baggage ClaimPriority tags will be attached to all checked bag. Priority checked baggage will be prioritized and be delivered first at baggage claim. Not available Available Available
Additional Free Baggage AllowancesEntitled to bring one additional check in baggage on top of the general customer baggage allowance provided. AvailableInternational flights only Available Available
Exclusive Security Check PointSmooth and quick security check at the Exclusive Security Check Point. Not available Available Available
Priority Pre-Boarding AnnouncementsRegardless of your boarding class, you will be given priority boarding when traveling on an ANA Group flight. Not available Available Available
Priority Airport StandbyOn the day of the departure, if requested you can request to standby on preferred flight and be prioritized on the wait list. Available Available Available
Complementary Valet Parking (Narita Int'l Airport)We provide a convenient parking service at preferential rates for members who arrive to Narita Int'l Airport by car. Not available Available Available
Priority parking reservations at Haneda AirportIf arriving to Haneda Airport by car, parking Lot No. 3 will prioritize and be reserved for your convenience. Not available Available Available
Frequent Visitor e-channels at Hong Kong Int'l AirportYou can use the Frequent Visitor (e-channel) facilities for immigration procedures at Hong Kong Int'l Airport. Available Available Available

Various Benefits

DELIGHT
BRONZE30,000 Premium Points earned
in one year, including 15,000 from ANA Group operated flights.
PLATINUM50,000 Premium Points earned
in one year, including 25,000 from ANA Group operated flights.
DIAMOND100,000 Premium Points earned
in one year, including 50,000 from ANA Group operated flights.
Upgrade PointsUpgrade Points are awarded to Premium members only. Upgrade Points are not only used for upgrading seats but maybe applied for a accompanied traveling guests to access ANA lounge. Available Available Available
Flight Bonus Miles40%-130% bonus miles will be rewarded , in addition to the miles you earn when you fly. Available40 - 55% Available90 - 105% Available115 - 130%
ANA Gold Card and ANA Card Premium Special Bonus MilesANA Gold Card and ANA Card Premium members will receive additional 2,000 special bonus miles upon renewal of their ANA credit cards. Available Available Available
Extended Mileage Expiration DateANA Mileage will not expire as long as ANA Diamond Status is maintained. Not available Not available Available
Convert Miles to ANA SKY COIN at a Special Conversion RateYou can convert your miles to ANA SKY COIN at a special conversion rate of up to 1.7 times. Available Available Available
Convert ANA Upgrade Points to ANA SKY COINYou can convert your Upgrade Points to ANA SKY COIN. Available Available Available
Special Discounts at IHG ANA Hotels Group JapanSpecial discounts are offered when you stay at InterContinentalR Hotels Group (IHG®) hotels, ANA co-branded hotels and ANA Hotels. Not available Available Available
ANA Mileage Club Financial Pass Visa Debit Card Withdrawals from ATMs with No Transaction FeesCustomers who hold the ANA Mileage Club Financial Pass Visa Debit Card can withdrawal local currency from ATMs with no transaction fees anywhere in the world. Available Available Available

Admired Gift

SELECTION
BRONZE30,000 Premium Points earned
in one year, including 15,000 from ANA Group operated flights.
PLATINUM50,000 Premium Points earned
in one year, including 25,000 from ANA Group operated flights.
DIAMOND100,000 Premium Points earned
in one year, including 50,000 from ANA Group operated flights.
Original Name TagUpon your request, an ANA Original Name Tag with your name embossed will be presented to you. Not available Not available Available
Exclusive Name Tag and Baggage Tag for Members with over 150,000 Premium PointsMembers who have earned at least 150,000 Premium Points will receive a special Name Tag and original baggage tag as a gift. Not available Not available Available
Voucher for ANA SUITE LOUNGE exclusively for Members with over 80,000 Premium PointsMembers who have 80,000 Premium Points or more will be presented with three ANA SUITE LOUNGE vouchers. Not available Available Not available
Diamond Service Members may Select Exclusive BenefitsSelect one from Exclusive Benefits that includes items such as ANA SKY COINS, Upgrade Points, and invitations to Michelin-starred restaurants. Not available Not available Available
ANA Selection Exclusively for Premium MembersUse miles to enjoy luxury benefits such as special menus at well-established restaurants and beauty salon treatments. Available Available Available
Lifestyle Magazine"ana-logue", the lifestyle magazine exclusively for Premium members, will be sent three times a year to Japanese addresses registered with the ANA Mileage Club. Not available Available Available
Diary and Calendar GiftsUpon your request, we will send you an original desktop flight calendar and desk diary for the following year. Not available Available Available
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