ANA

Inspiration of JAPAN

Information

* This content is for tickets issued on/after April 12th, 2015.

* For tickets issued by April 11th, 2015 please see usage and conditions here.

Application

ANA SKY WEB
Please log in and access to members-only function (24-hour service).

  • * Unable to apply on ANA website for below partner carriers. Please call ANA Mileage Club Service Center.
    Air Dolomiti [EN], Air Macau [NX], Etihad Airways [EY], Germanwings [4U], Hawaiian Airlines [HA], Jet Airways [9W], Philippine Airlines [PR], TAM Airlines [JJ] (TAM Mercosur [PZ]), Virgin Atlantic Airways [VS]
  • * Please refer here for Instruction how to make an International Award reservation or itinerary that cannot be applied on ANA website.

Telephone
Please Contact the ANA Mileage Club Service Center.

  • * You cannot apply at the airport.
Application & ticketing period
[Application Period]
You can apply from 9:00 a.m. (Japan time) of 355 days before your boarding day (not including the date of departure) until 96 hours before departure.
However, the reservation start date differs by airline. Reservations are taken after the start of the application for the entire itinerary.
Summer schedule From the last Sunday of March to the day before the last Sunday of October
Winter schedule From the last Sunday of October to the day before the last Sunday of March
[Ticketing Period]
Tickets will be issued as soon as we are able to reserve all sectors of the itinerary for which you are using the flight awards. However, in the cases where there is a time limit for issuing tickets, the tickets must be issued within that time period. If the tickets are not issued within that time period, the reservation will automatically be cancelled.
Ticket Service Charge

Ticket Service Charge will apply for new Partner Flight Awards issued through the ANA Mileage Club Service Center. The Ticket Service Charge for the Japan region is 2,160 yen (including tax). Please refer to the table below for other regions.
However, no charges apply when customers issue flight tickets via the Internet (ANA SKY WEB [website].
Note that there is no service charge for apply using ANA SKY WEB.

Country Amount Country Amount
Japan YEN 2,160 Vietnam USD 25
Korea KRW 28,000 Philippines USD 25
China CNY 150 Indonesia USD 25
Hong Kong HKD 200 Malaysia MYR 80
Taiwan TWD 780 USA USD 25
India INR 1,200 United Kingdom GBP 10
Singapore SGD 35 Switzerland CHF 20
Thailand THB 800 Other Europe EUR 15
  • * This does not include additional fees for changing Partner Flight Awards.
  • * No ticketing service charge for infant (under 2 years old) not occupying a seat.
  • * No ticketing service charge for itineraries that cannot be applied on ANA SKY WEB.
Waitlisting
Waitlisting is not possible for partner flight awards (including for ANA flights). Passengers must have reserved flight awards for all sectors of their itinerary.
Issuing Open Tickets
Open tickets cannot be issued for partner flight awards.
Changes after ticketing

Able to change boarding date or flight within ticket validity.

Limit of application: Up to 96 hours prior to the departure.

  • * Changes on ANA SKY WEB is available up to 96 hours prior to the departure of the first flight of itinerary, and ticket is fully unused.
■Notes
  • * The name of the passenger, and the name of the individual supplying the miles cannot be changed.
  • * The airline, passenger, sector, and route cannot be changed.
    In certain cases where both ANA and Air Japan operate flights over the same sector, passengers may switch between the 2 airlines.
  • * Reservations cannot be made for departure dates more than 355 days in advance.
  • * Reserved partner flight awards cannot be changed to ANA international flight awards.
  • * If a changing the departure date results in a change of season, then adjustments must be made to meet the required number of miles. If the required number of miles increases, then the difference can be made up using further miles. If the mileage account does not contain the required number of extra miles, then the reservation cannot be changed. If the required number of miles decreases, then the difference is returned in miles. However, miles will not be returned if their expiry date has passed. Adjustments can only be made using miles, and not by cash or other means.
  • * When changing a fully unused ticket regardless of the sector that will be changed, additional payments based on applicable mile, fuel surcharge, and various taxes in date of change may be required to cover the difference. (Even if you have a reservation booked before April 11, 2015 and request change of any sector on/after April 11, 2015 additional payment may be required according to new rule, fuel surcharge and tax.)

You may not change your flights on ANA SKY WEB in cases of listed below. Please call the ANA Mileage Club Service Center.

  • ・ Itinerary with more than 2 stopovers
  • Itineraries that cannot be applied on ANA SKY WEB
  • ・ When there are unoccupied seats in a class lower than the reserved class, and you wish to switch over to the lower class.
    (However, in such cases, the mileage difference between the higher and lower class will not be refunded.)
  • ・ When seats are available in routes for which tickets were issued using mileage for a class higher than the reserved class.
  • * Change at call center have to be completed 96 hours prior to the reserved flights and new departure. If you did not change by this limit, you will not be able to change anymore. There is no fee for changes.
■Procedures for Making Changes

ANA SKY WEB
Please log in and access to member-only functions.

  • * You cannnot change your flight booking at airport.
How to receive Awards

Please receive the e-Ticket & passenger receipt via e-mail, post or from an ANA branch. To prevent tickets being sent to the wrong e-mail or postal address, the e-passenger receipt can only be sent to the e-mail address or postal address registered by the member.

  • * You cannot receive it at airport.

Using e-Tickets

"Award User Registration" is required for those other than the member to use the Awards. Please register award users through the "members-only functions"area.

* You may be asked to provide documentation proving your family relationship with the member.
 
Overview Terms of Use Application & Ticketing