Use ANA Miles to Fly Vanilla Air! No Fuel Surcharge Required for Flights to Leisure Destinations!

Information

About Using Vanilla Air Flight Awards

Important Information

  • As a general rule, only online reservations are accepted.
    After logging into the ANA website, click the Vanilla Air Flight Award Applications button at the bottom of this page to proceed to Vanilla Air's website and complete the procedures.
  • Reservation changes are handled at the Vanilla Air Reservation Center. When requesting a date change, a service charge of 4,000 JPY* will apply per sector.
    *All settlements are automatically converted into Japanese yen instead of the currency of your first point of origin.
  • Flight awards cannot be refunded.
  • A separate fee will apply for advance seat assignments.
  • Only credit cards (VISA, MasterCard, JCB) are accepted for payments related to Vanilla Air flight awards.
  • Services provided by Vanilla Air may differ from those which are provided by ANA. Please visit Vanilla Air's websiteblank to confirm service details (Vanilla Air's terms and conditions will apply). Furthermore, Vanilla Air's Conditions of Carriageblank will apply when using the company's flights.
  • For international flights, customers are able to select both one-way and roundtrip flights which have Japan as the departure point or the destination.

When Applying

  • A valid email address is required in order to receive your itinerary as well as notifications regarding flight changes and cancellations. Please arrange it before applying.
  • Follow the instructions to enter the required information in order to make the reservation and issue the ticket. Miles will be deducted after procedures have been completed.
  • Changes are handled by the Vanilla Air Reservation Center. When requesting a change, the designated service charge will apply.

How to Apply

Click either the Apply for Vanilla Air Flight Awards button on the right or the Vanilla Air Flight Award Applications button at the bottom of the screen to proceed to Vanilla Air's website and complete the procedures.

Eligible Flights and Sectors

All flights and routes operated by Vanilla Air

[Domestic Flights]
Narita-Sapporo, Narita-Amami Oshima, Narita-Okinawa (Naha), Narita-Osaka (Kansai), Narita-Hakodate

[International Flights]
Narita-Taipei (Taoyuan), Narita-Hong Kong, Narita-Kaohsiung, Osaka (Kansai)-Taipei (Taoyuan), Okinawa-Taipei, Taipei-Ho Chi Minh, Narita-Cebu

Required Mileage

■Boarding dates from March 26, 2017

(Unit = Miles)

Routes Required Mileage
One Way
(1 segment)
Simple Round Trip
(2 segment)
Domestic Narita - Sapporo 5,000 10,000
Narita - Okinawa 6,000 12,000
Narita - Amami Oshima 5,000 10,000
Narita - Hakodate 5,000 10,000
Narita - Osaka
(Kansai)
5,000 10,000
Osaka
(Kansai) - Hakodate
5,000 10,000
Osaka
(Kansai) - Amami Oshima
5,000 10,000
International Narita - Taipei 8,500 17,000
Narita - Hong Kong 8,500 17,000
Narita - Kaoshiong 8,500 17,000
Osaka
(Kansai) - Taipei
8,500 17,000
Okinawa - Taipei 8,500 17,000
Taipei - Ho Chi Mihn 10,000 20,000
Narita - Cebu 15,000 30,000

■Boarding dates until March 25, 2017

(Unit = Miles)

Applicable Routes Required Mileage for Award Redemption
One-way: 1 Sector Roundtrip
Domestic Flights Narita-Sapporo 5,000 10,000
Narita-Amami Oshima 5,000 10,000
Narita-Okinawa (Naha) 6,000 12,000
Narita-Osaka (Kansai) 5,000 10,000
Narita-Hakodate 5,000 10,000
International Flights Narita-Taipei (Taoyuan) 10,000 20,000
Narita-Hong Kong 10,000 20,000
Narita-Kaohsiung 10,000 20,000
Osaka (Kansai)-Taipei (Taoyuan) 10,000 20,000
Okinawa (Naha)-Taipei (Taoyuan) 10,000 20,000
Taipei (Taoyuan)-Ho Chi Minh City 12,500 25,000
Narita-Cebu 15,000 30,000
  • *There are no fuel surcharges for Vanilla Air flights.
  • *There are no seasonality provisions.
  • *Passenger Facility Charges as well as other taxes and fees must be paid at the time of the reservation (only credit card payments are accepted).
  • *Vanilla Air flight awards cannot be redeemed through ANA Card Family Miles.
  • *If you do not have enough miles to redeem an award, the difference cannot be paid with cash or ANA SKY COINS.

Expiration Date

There are no expiration dates. However, if changes are not made by the departure time of the reserved flight, that ticket will be invalidated.

Reservation Period

Application Deadline: 4 days prior to departure

[Example] If the reservation is for a departure on September 16, 2017, the application deadline is September 12, 2017.

  • *The following are the periods when Vanilla Air tickets are typically released for sale: (Tickets from the end of March to the end of October) January-February; (Tickets from the end of October to the end of the following March) August-September
  • *Open tickets and waitlisting are not available for Vanilla Air flight awards.

Checked Baggage Allowance

The free baggage allowance is 20 kg per person.

  • *There is no limit to the number of pieces per person if the total weight is less than 20 kg.
  • *Baggage which exceed the 20 kg limit are subject to excess baggage charges according to their weight. Please refer to the Vanilla Air websiteblank for details regarding these charges and the accepted payment methods.

Advance Seat Assignment

A seat selection fee will apply for advance seat assignments.

  • *A separate fee will apply when selecting seats at the Vanilla Air airport counter.

Usage Policy for Infants and Children

Infants

Infants (between 8 days and 2 years of age) cannot use Vanilla Air flight awards.
The designated Vanilla Air fares will apply to infants who do not occupy their own seats.

Children

Children (2-11 years of age) require the same number of miles to redeem an award as adults.

*Solo award reservation for Children 11 year of age and under is not permitted. Children ticket can be made with accommodating traveling adult.

Award User Registration

If a person other than the ANA Mileage Club member will use an award, the member must register that person as an award user. Please use the members-only features to complete registration procedures.

  • *Award users may be asked to present documentation to verify their relationship with the ANA Mileage Club member.

Changes after Submitting the Application

It is possible to change to another Vanilla Air flight for the same sector which departs on a different date when the service charge (JPY 4,000 per person per sector) is paid.

(Examples)
Departure Date of the Originally Reserved Flight New Departure Date Deadline for Reservation Changes
September 1, 2017 August 31, 2017 August 30, 2017
September 1, 2017 September 14, 2017 August 31, 2017
September 3, 2017 September 4, 2017 September 1, 2017
  • *The names of the passenger and the ANA Mileage Club member who is providing the miles, as well as sectors and the number of sectors, cannot be changed.
  • *Please contact the Vanilla Air Reservation Center for reservation changes.
  • *Procedures for changes cannot be completed at the airport. Procedures also cannot be completed through the ANA Reservation and Customer Service Center (Domestic and International) or ANA Mileage Club Service Center.
  • *Reservation changes must be made by 1 business day prior to the new departure date (not including the departure date itself), as well as by 1 business day prior to the departure date of the originally reserved flight.
  • *Changes to flights which are not operated by Vanilla Air are not permitted.

Refund

Refund requests based on the customer's own circumstances are not accepted. We thank you for your understanding.

  • *Exchanges for other awards are also not possible.

Exchange and Refund Policy for Delays/Cancellations

If flight delays or cancellations occur as a result of bad weather or other acts of nature, or reasons which are attributable to Vanilla Air (equipment malfunctions, etc.), customers can change to other Vanilla Air flights or have their miles refunded. Flight changes and refunds which are related to delays and cancellations are provided based on Vanilla Air's Conditions of Carriage.

Changing to Another Vanilla Air Flight

Make the request via the Vanilla Air Reservation Center or at a Vanilla Air airport counter. It is possible to change to another Vanilla Air flight for the same sector within the period designated by Vanilla Air.

  • *Changes to flights which are not operated by Vanilla Air are not permitted.

Canceling the Ticket and Requesting a Refund

Please contact the Vanilla Air Reservation Center within 30 days of the reserved departure date and complete the refund procedures.

  • *Refund charges will not apply.

When All Sectors are Unused

The full mileage amount will be refunded to the respective accrual months from which they were deducted in accordance with their expiration dates at the time of award redemption.

When Some Sectors Have Been Used

Of the miles that were used to redeem the award, the miles for refund-eligible sectors will be refunded to the respective accrual months from which they were deducted.

  • *The miles will be refunded to the mileage account approximately 1 month after the request is made. Miles that have expired at the time of refund processing cannot be refunded.
  • *Passenger Facility Charges, etc., will be refunded to the account of the credit card which was used for payment.

Note

  • There are no blackout dates. However, there are restrictions on which seats can be used.
    In addition, there may be cases when award tickets cannot be used even if normal fare seats available on a flight.
  • Please use the ticket according to the order of sectors shown in the itinerary.
  • Please note that ANA Premium Member Services will not be available.
  • *Required mileage is subject to change without notice.

How to Apply

Step 1 Preparations to Apply

Please use the members-only features to confirm.

Check the ANA Mileage Club member information to be submitted.

[ANA Mileage Club Member Information to be Submitted]
ANA Mileage Club membership number, name, date of birth, telephone number, postal address

Check the mileage required for redemption and the current mileage account balance.

If a family member will be using the award, procedures must be completed to register them as an award user.

Step 2 Apply

*After checking the information that is required for the Vanilla Air flight award application, proceed to Vanilla Air's flight award application website.

Contact Information

■Reservation Changes and Other Inquiries Related to Vanilla Air

Vanilla Air Reservation Center (Toll Call)

03-6630-0054

Business Hours: 9:00-18:00 (JST) Year Round

Taiwan

070-1010-3858 (Service is available in Mandarin, Cantonese, and English.)

Hong Kong

36782013 (Service is available in Mandarin, Cantonese, and English.)

Business Hours: 09:00-18:00 (NST/HKT; Not available on weekends.)

  • *The telephone numbers for Taiwan and Hong Kong may be difficult to reach.

■Reservation Changes and Other Inquiries Related to Vanilla Air (For Customers Calling from Outside the Following Countries)

Japan

+81-36-6300-054 (Service is available in Japanese and English.)

Business Hours: 9:00-18:00 (JST) Year Round

Taiwan

+886-70-1010-3858 (Service is available in Mandarin, Cantonese, and English.)

Business Hours: 09:00-18:00 (NST/HKT; Not available on weekends.)

  • *The telephone number for Taiwan may be difficult to reach.

■ANA Mileage Club-related Inquiries (Registered Information, Mileage Account Balance, etc.)

ANA Mileage Club Service Center (Toll Call)

03-6741-1120 (toll call number, for customers calling from outside Japan)

Please follow the voice guidance system and select [3] for mileage service inquiries.

  • *Communicator Response Service Hours
    Monday to Friday: 09:00-19:00 (JST); Saturday: 09:00-17:00 (JST); Not available on Sundays, national holidays, and the year-end/New Year holiday period.

[For Customers Outside Japan]
Direct any inquiries to your nearest ANA Branch Office. Please click here for contact informationblank for ANA Branch Offices.