As an initiative to prevent the spread of COVID-19 and in addition to measures such as hygiene management and airline ticket refunds, the ANA Group is providing secure and convenient services for customers who plan to stay abroad for an extended period of time before traveling to Japan. For those traveling to Japan who may have difficulty making hotel arrangements and are restricted from using public transportation, we are happy to introduce our customers to hotels, rental cars, car services, limousine buses, etc.
For customers who wish to stay at a hotel
A dedicated private vehicle, which has undergone COVID-19 measures, will pick you up at the arrival lobby and drive you to a designated place such as your home in a safe and secure manner.
"Dedicated chartered bus for cross-border customers" to hotels are running from Narita airport and Haneda airport.
For terms and conditions, details of destination hotels, please see the following link for further information.
As the spread of COVID-19 continues, ANA is taking various measures to ensure the safety and security of its customers and employees, including travel preparations for customers and airport and in-flight measures.