Important Notice for Passengers Traveling to Japan - Please be sure to prepare required documents prior to departure

Information as of 1:00JST,June 24th,2021.

All passengers traveling to Japan are required to have a certificate of a negative COVID-19 test result at their departure country before boarding. Cases where passengers are being denied from boarding are increasing as certifications are not clearly indicating a valid specimen collection method, testing method, and/or testing period.

In addition, the installation of apps which are designated by the Japanese government (Ministry of Health, Labour and Welfare) are required for entering Japan. The conditions required for entry back into the US is also listed, so please carefully review the checklist prior to departure.

Q&A / Other Points to Note:

Q 1: Is a test certificate is required for each passenger? What happens if all of the information is not completed?

A 1: Each passenger needs to have a negative test result. If all of the information specified by the Ministry of Health, Labour and Welfare is not filled out correctly and completely, you may be denied boarding or entry into Japan.

It is strongly recommended by the Ministry of Health, Labour and Welfare to submit a valid test certificate in the specified format, but if you must present the test result together with the test certificate, they can only be accepted if they both indicate the same Name, Name of the doctor (Name of medical institution, Address of medical institution, Signature by doctor, An imprint of a seal), and Specimen Collection Date & Time. (In addition, other required information can be accepted if it is stated in either certificate.)

Please be sure to check the Ministry of Health, Labour and Welfare website for more details regarding testing requirements.

Q 2: Is it acceptable for the passenger to fill out the form in handwriting?

A 2: Passengers may only write the following items themselves:

Name, Date of Birth, Passport Number, Nationality, and/or Gender

Q 3: I am not able to print the test certificate but can I show it on my smartphone?

A 3: As a general rule, please find a way to print your test certificate. If you are unable to print it, you may display the test certificate on your electronic device (i.e., smartphone). However, in that case, the test certificate must be an official certificate sent by a medical institution as an attached file and not a photograph.

Q 4: What is considered to be a "medical institution" by the Ministry of Health, Labour and Welfare?

A 4: It refers to the name of the institution that conducted the test. As for the specified format provided by the Ministry of Health, Labour and Welfare, either the signature of the doctor or imprint of a seal of the medical institution is required.

Q 5: Please explain how we can determine the valid testing period (specimens collected within the 72 hours before departure).

A 5: The 72 hours prior to departure is calculated from the scheduled departure time of the international flight bound for Japan.

However, if your itinerary includes an international connection which does not include a U.S. airport within the connection, 72 hours prior to departure is calculated from the scheduled departure time of the first international flight within the itinerary. (It does not take into consideration domestic flights)

Examples showing which city is considered to be the starting point of the testing period:

International flight → International flight:
・Vancouver → Seattle → Haneda
Testing needs to be within 72 hours from the Seattle scheduled departure time.
*Calculated from Seattle, which is the international flight to Japan.

・Seattle → Vancouver → Haneda
Testing needs to be within 72 hours from the Seattle scheduled departure time.
*Calculated from Seattle, as the connection is not an U.S. airport.

Domestic flight → International flight:
・Seattle → San Francisco → Haneda
Testing needs to be within 72 hours from the San Francisco scheduled departure time.
*Domestic flights do not need to be taken into consideration.

International flight → Domestic flight → International flight:
・Chicago → Toronto → Vancouver → Haneda
Testing needs to be within 72 hours from the Vancouver scheduled departure time.
*Domestic flights do not need to be taken into consideration.

International flight → International flight → International flight:
・Panama → Mexico City → Los Angeles → Haneda
Testing needs to be within 72 hours from Los Angeles scheduled departure time.
*Calculated from Los Angeles, which is the international flight to Japan.

・Panama → Mexico City → Vancouver → Haneda
Testing needs to be within 72 hours from the Panama scheduled departure time.
*The connecting flights do not include a U.S. airport, therefore it is calculated from Panama.

Q 6: It says that it is mandatory to carry a smartphone when entering Japan but are there any exceptions based on the age of the passenger?

A 6: As it is required to carry a smartphone and install all required apps advised by the Ministry of Health, Labour and Welfare for all passengers over the age of 13. If you do not have a smartphone, you will be asked to rent a smartphone at the arrival airport.

However, if the passenger is 12 years old or younger and does not have a smartphone, they do not need to rent it and will be managed under the supervision of his or her parent/guardian. (If the passenger is 12 years old or younger but still has their own smartphone, they need to register the required apps.)

June 24, 2021
All Nippon Airways, Co. Ltd.