| Service |
Description |
|---|
| Check-in |
Passengers Departing From Haneda Airport/Kitakyushu Airport
Online Check-in or Check-in at the StarFlyer counter.
The arrival and departure terminal in Haneda Airport is Terminal 1.
Please go through the security inspection "A". You may not pass through other security inspections.
Passengers Departing From Fukuoka Airport, Kansai International Airport, Yamaguchi Ube Airport, and Chubu Centrair International Airport
Online Check-in or Check-in at the ANA counter.
Check in online or at an ANA check-in counter.
* Due to the migration of our Japan domestic passenger service system starting on May 19, online check-in via the operating airline's website will be required for codeshare flights operated by partner airlines. Online check-in will not be available via ANA SKY WEB or the ANA App.
* Please click here to see system migration status for each airport.
* If your first flight segment is an ANA-operated flight and you are connecting to a partner airline-operated flight that allows Through Check-in, you can use online check-in via ANA SKY WEB or the ANA App if you meet the conditions.
|
| Seat Selection |
Same as ANA operated flights (seat selection timing may be different). |
Confirmation of
flight number |
Your boarding pass may only show the operating airline's flight number. The information displays inside the airport will show both the ANA and SFJ flight numbers. |
Minimum Transit
Time |
Same as ANA operated flights.
However, it takes 50 miutes to transfer between Terminal 1 and Terminal 2 at Haneda Airport. |
| Reservations and Ticketing at Airports |
Reservations/ticketing/reservation changes/refunds for codeshare flights are not available at Haneda Airport Terminal 1 or Kitakyushu Airport. |
Baggage (Carry-
on Baggage) |
The following is the carry-on baggage limit per passenger (excluding infants who do not use seats).
However, carry-on baggage must be safely stored in the overhead bins or under the seat in front of you.
Please note that the FLY WITH PET! service (Japanese Only) provided by StarFlyer is not available for flights with an ANA flight number.
Boarding until May 18, 2026
Number--- 1 piece, in addition to personal items such as handbags and umbrellas.
Weight--- Within 10kg
Size--- The total of the 3 sides should not exceed 115 cm, with the length, width, and height not exceeding 55 cm × 40 cm × 25 cm respectively.
Boarding on/after May 19, 2026
Number--- One personal item such as a handbag or shoulder bag + one item of carry-on baggage.
Weight--- Personal item + Carry-on baggage = 10 kg
Size--- Personal item = An item that can be stored under the seat, Carry-on baggage = An item with total linear dimensions within 115 cm.
|
| Premium Member Services |
Flights Departing on or Before May 18, 2026
Lounges
・ANA Premium members (primary members and accompanying passengers), ANA Card Premium members (primary members) and Star Alliance Gold members (primary members and accompanying passengers) can access our lounges when traveling on a flight with an ANA flight number.
* Please present your Premium Member status ANA Card and boarding pass on which your flight can be confirmed to a member of staff at the lounge reception.
* Lounge service is not available at ANA SUITE LOUNGE and ANA LOUNGE in Haneda Airport Terminal 2, and at lounges in Haneda Airport Terminal 1 and Kitakyushu Airport.
Notes
Premium Members who travel on StarFlyer (SFJ)-operated Japan domestic codeshare flights under an ANA flight number will be unable to use any of the following Premium Member services at Haneda Airport.
Priority check-in counters
ANA SUITE CHECK-IN and ANA PREMIUM CHECK-IN at Haneda Airport are not available.
Dedicated Security Lane
ANA SUITE CHECK-IN and ANA PREMIUM CHECK-IN at Haneda Airport are not available.
Please see the Premium Member Services page for details on each service.
Flights boarding on or after May 19, 2026
ANA Premium Members can use the following services when traveling under an ANA flight number. In order to use these services, please show either your ANA Mileage Club app digital card or Premium status card to a member of staff.
Lounges
You can use ANA lounges and shared lounges with which ANA has a contract. Please present your Premium Member status card and boarding pass to a member of staff at the lounge reception. For details, please refer to the ANA Lounge Service page.
* Lounge service is not available at ANA SUITE LOUNGE and ANA LOUNGE in Haneda Airport Terminal 2, and at lounges in Haneda Airport Terminal 1 and Kitakyushu Airport.
Notes
Premium Members who travel on StarFlyer (SFJ)-operated Japan domestic codeshare flights under an ANA flight number will be unable to use any of the following Premium Member services at Haneda Airport.
Priority check-in counters
ANA SUITE CHECK-IN and ANA PREMIUM CHECK-IN at Haneda Airport are not available.
Dedicated Security Lane
ANA SUITE CHECK-IN and ANA PREMIUM CHECK-IN at Haneda Airport are not available.
Please see the Premium Member Services page for details on each service.
|
| Cabin attendants |
Only Star Flyer cabin attendants will be on board. |
| In-flight services |
Hot and cold beverages, picture books and more are available free of charge. We offer ANA in-flight magazine "Tsubasa no Okoku."
Service standards of StarFlyer shall apply.
(In-flight purchases do not apply.)
* In-flight services for flights on/after May 19, 2026 will be provided according to StarFlyer's standard. |
Non-Smoking/
Smoking |
All seats are non-smoking. |
| Mileage |
Boarding until May 18, 2026
• Applicable only when boarding with an ANA flight number. Members of partner companies are eligible for mileage earning and award use as ANA flights.
Boarding on/after May 19, 2026
• ANA miles can only be registered if you are traveling with an ANA flight number. Members of partner companies are eligible for mileage earning and award use as ANA flights.
* Mileage from Star Alliance member airlines, Star Alliance Connecting Partners and mileage partner airlines is not eligible for mileage accrual.
* Due to a system migration from 19 May to 9 June (planned), your FFP may still appear on your boarding pass, but it is not eligible for accrual.
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