Contact center congestion (phone calls and e-mail)
Due to the recovery in demand for travel and suspicious e-mails purporting to be from ANA, we have received many inquiries and have experienced difficulty in getting through on the phone.
Also, it may take more than two weeks to reply to your email inquiry.
We apologize for any inconvenience this may cause you.
[Japan Domestic Flight Ticket]
Please check Changes and Refunds (Japan Domestic Flights) for ticket handling such as changes and refunds.
[International Flight Ticket]
Please check Information regarding prolonged waiting times at the ANA Contact Center for ticket handling such as changes and refunds.
[Mileage]
Please check Contact us (ANA Mileage Club) for various procedures.
Please note that the following may resolve your question.
FAQ(Domestic Flights)
FAQ(International Flights)
FAQ(ANA Mileage Club)
Outober 15, 2025
All Nippon Airways Co., Ltd.
