Contact center congestion (phone calls and e-mail)

Due to the recovery in travel demand, we are currently receiving many inquiries and are experiencing difficulties in getting through on the phone. Also, it may take more than a week to reply to your email inquiry.
Regarding ANA Mileage Club, due to the increase in email inquiries at the end of the fiscal year, it may take more than two weeks for us to respond.
We will respond sequentially, so please wait for a while.
We apologize for any inconvenience this may cause you.

[Japan Domestic Flight Ticket]
Please check here for ticket handling such as changes and refunds.

[International Flight Ticket]
Please check here for ticket handling such as changes and refunds.

[Mileage]
Please check here for various procedures.

Please note that the following may resolve your question.
FAQ(Domestic Flights)
FAQ(International Flights)
FAQ(ANA Mileage Club)

March 19, 2024
All Nippon Airways Co., Ltd