Contact center congestion (phone calls and e-mail)

Due to the recovery in travel demand, we are currently receiving many inquiries and are experiencing difficulties in getting through on the phone. Also, it may take more than a week to reply to your email inquiry.
We apologize for any inconvenience this may cause you.

[Japan Domestic Flight Ticket]
Please check here for ticket handling such as changes and refunds.

[International Flight Ticket]
Please check here for ticket handling such as changes and refunds.

[Mileage]
Please check here for various procedures.

Please note that the following may resolve your question.
FAQ(Domestic Flights)
FAQ(International Flights)
FAQ(ANA Mileage Club)

October 3, 2023
All Nippon Airways Co., Ltd