Feature Restrictions to ANA Website Renewal
We would like to inform you that partial feature restrictions have occured following ANA Website renewal, which will take effect on April 15, 2025, for international flights and May 29, 2025, for domestic flights within Japan (reservations for flights departing on or before May 18, 2026, are excluded).Please see the details below.
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Currently, we are providing information about international flight features in advance.
Information
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4/15 Please be advised that some screens in the online check-in process may take approximately one minute to transition. To ensure a smooth process, please register your required information (such as passport details and email address) via the "Reservation Details" screen at least 24 hours prior to your departure.
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4/16 For other issues such as pages not displaying correctly or being unable to log in, Please refer to the details here.
Reservation
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(ANA Websites outside Japan) Regarding the Display of Days of the Week on the Search Results (Date:April 17, 2025)
Depending on your device's current date and time settings and the ANA website you are visiting, the days of the week may not be displayed accurately on the Search Results screen. We apologize for any inconvenience and kindly ask that you make your reservation based on the dates.
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How to register partner airlines frequent flyer number (Date:April 15, 2025)
Currently, registration of partner airlines frequent flyer number is not available when making a new reservation. Please register at Online Check-in.
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Flight Awards resevation for Unacompanied minors (Date:April 15, 2025)
Flight Awards reservation for Unacompanied minors cannot be made via ANA website. We apologize for the inconvenience and kindly ask you to contact Reservations / ANA Mileage Club Service Center to make a resevation.
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If your booking includes a child, the child may be displayed as the representative, including when logged in with an ANA Mileage Club membership. (Date:April 15, 2025)
Please review and update each passenger’s email address and phone number as needed on the passenger information entry page.
(When logged in with an ANA Mileage Club membership, the child’s section will display the registered email and contact details from the ANA Mileage Club member profile.)
Additionally, on the payment information page, the “Name for receipt” will initially be set to the child’s name. Please update it to your preferred name if needed.
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Connecting time When using other public transportation (Date:April 15, 2025)
If your itinerary includes non-continuous segments using ground transportation such as trains or cars, the system may not account for the minimum connection time.
Example: Haneda (Flight) → Okinawa (Ship) → Ishigaki (Flight) → Haneda
Please check the required connection time for Japan domestic flights and International flights before making your reservation.
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Non-display of refund amount for ANA SKY Coin refunds (Update:April 15, 2025)
Currently, the refund amount for ANA Sky Coins is not being displayed. However, the refund is processed normally. After the refund, you can check the amount through your mile account.
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Regarding Upgrade Standby (Date:April 15, 2025)
If your upgrade request is successful, the updated reservation details will be reflected on the reservation confirmation screen.
Please note that, due to a current system issue, certain functions such as reservation changes and online check-in may be temporarily unavailable.
We apologize for the inconvenience and kindly ask that contact Reservations / ANA Mileage Club Service Center. -
Domestic Flight Search for passengers tunder 12 years old and 12-15 years old travelling together (Date:April 15, 2025)
Due to the standardization of the flight search screen for both international and domestic flights, specifying reservations for only children under 12 years old and young passengers under 15 years old is not possible when searching for domestic itineraries through that screen. Please proceed with your reservation from the homepage.
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Problem with passenger information entry (Date:April 15, 2025)
Currently, some users on specific OS and iOS versions are experiencing input errors when entering passenger information. We apologize for any inconvenience this may cause. Please try entering the information again, or navigate back to the previous screen and then proceed with the operation once more.
Service
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“No Thank You Option” (No In-flight meal required) cannot be requested when making a new reservation. (Update:April 15, 2025)
After completing your new reservation, please apply via “Reservation Details” → “Services” → “In-flight Meal”.
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In-flight Meal requests on flights operated by partner airlines (Date:April 15, 2025)
If you have ordered an In-flight Meal on a partner airline flight, your meal request will not be reflected on ANA website. To check the status, please contact Reservations / ANA Mileage Club Service Center or airport staff.
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Upgrade Procedure for Reservations with Pets (Date:April 15, 2025)
If your reservation includes a pet, online upgrades cannot be processed.
Please follow the steps below to complete your upgrade:-
Delete the existing pet registration from your reservation.
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Proceed with the upgrade process.
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After completing the upgrade, please re-register your pet.
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