Feature Restrictions to ANA Website Renewal
We would like to inform you that partial feature restrictions have occured following ANA Website renewal, which will take effect on April 15, 2025, for international flights and May 29, 2025, for domestic flights within Japan (reservations for flights departing on or before May 18, 2026, are excluded).Please see the details below.
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(Domestic／International) Payment with ANA SKY COINS (Update:July 7, 2025)
For bookings for multiple passengers, if your ANA SKY COINS payment method falls into one of the cases below, you will not be able to complete your purchase on our website at this time. We apologize for the inconvenience, but please contact the ANA Reservation and Information Center to make your booking.
Applicable Cases:
This applies if both of the following conditions are met within the same booking:-
At least one person is paying with a combination of credit card and ANA SKY COINS.
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At least one other person (besides the individual(s) mentioned above) is also using ANA SKY COINS (either for the full amount or a partial amount).
Example: For a booking of two passengers, where each ticket costs JPY 20,000 (total JPY 40,000):
Case 1:
Passenger A: 20,000 ANA SKY COINS (full payment)
Passenger B: 10,000 ANA SKY COINS + JPY 10,000 by credit cardCase 2:
Passenger A: 10,000 ANA SKY COINS + JPY 10,000 by credit card
Passenger B: 10,000 ANA SKY COINS + JPY 10,000 by credit card-
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Please note: For bookings of three or more passengers, if the payment methods include a combination that falls under Case 1 or Case 2 described above (i.e., at least one person paying with part-credit card/part-coins, and at least one other person also using COINS), you will similarly be unable to complete the purchase online.
Example (for a 3-person booking that would not be possible online, based on Case 1 logic):
Passenger A: 20,000 ANA SKY COINS (full payment)
Passenger B: 10,000 ANA SKY COINS + JPY 10,000 by credit card
Passenger C: JPY 20,000 by credit card
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(Domestic／International) How to register partner airlines frequent flyer number (Date:April 15, 2025)
Currently, registration of partner airlines frequent flyer number is not available when making a new reservation. Please register at Online Check-in.
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(Domestic／International) Flight Awards resevation for Unacompanied minors (Date:April 15, 2025)
Flight Awards reservation for Unacompanied minors cannot be made via ANA website. We apologize for the inconvenience and kindly ask you to contact Reservations / ANA Mileage Club Service Center to make a resevation.
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(Domestic／International) If your booking includes a child, the child may be displayed as the representative, including when logged in with an ANA Mileage Club membership. (Date:April 15, 2025)
Please review and update each passenger’s email address and phone number as needed on the passenger information entry page.
(When logged in with an ANA Mileage Club membership, the child’s section will display the registered email and contact details from the ANA Mileage Club member profile.)
Additionally, on the payment information page, the “Name for receipt” will initially be set to the child’s name. Please update it to your preferred name if needed.
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(Domestic／International) Connecting time When using other public transportation (Date:April 15, 2025)
If your itinerary includes non-continuous segments using ground transportation such as trains or cars, the system may not account for the minimum connection time.
Example: Haneda (Flight) → Okinawa (Ship) → Ishigaki (Flight) → Haneda
Please check the required connection time for Japan domestic flights and International flights before making your reservation.
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(Domestic／International) Non-display of refund amount for ANA SKY Coin refunds (Update:April 15, 2025)
Currently, the refund amount for ANA Sky Coins is not being displayed. However, the refund is processed normally. After the refund, you can check the amount through your mile account.
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(International) Segment Order Error in Itinerary in Booking List (Date:April 24, 2025)
An issue has been observed in the reservation list where segments of an itinerary are not displayed in the proper order. We are currently investigating the cause. We apologize for any inconvenience caused.
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(Domestic) Regarding Reservations for Japan Air Commuter and Amakusa Airlines. (Date:May 29, 2025)
Reservations for flights operated by Japan Air Commuter and Amakusa Airlines are currently unavailable.
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(Domestic) About the Discount for Passengers with Disabilities (Date:May 29, 2025)
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If you search for flights with the Disability Discount selected, the fares displayed from the availability results onward will reflect the discount.
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Even if your ANA Mileage Club Card has been pre-registered as a person with a disability, you are still required to select the applicable “Information on discounts for customers with disabilities”on the passenger information input screen for each booking.
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(Domestic) About the Island Discount Fare (Date:May 29, 2025)
When booking an island resident discount fare, you are required to enter your "Remote Island Resident Travel Discount Card Number" for each reservation, even if your ANA Mileage Club Card has already been registered for Islands Discount Fare.
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(Domestic) How to Search for a Two-Segment Itinerary with Different Origin and Destination (Date:May 29, 2025)
When searching for a two-segment itinerary (e.g., Sapporo (New Chitose) → Tokyo (Haneda) → Okinawa (Naha)), please enter the origin of the first segment and the destination of the second segment as a one-way itinerary.
[Correct Search Input]
Destination 1: Sapporo (New Chitose) → Okinawa (Naha)[Incorrect Search Input]
Destination 1: Sapporo (New Chitose) → Tokyo (Haneda) ／ Destination 2: Tokyo (Haneda) → Okinawa (Naha)If your desired itinerary does not appear, please contact ANA Reservations and Information Center.
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(Domestic) Fares eligible for Upgrade (Date:May 29, 2025)
Please check "Our Japan domestic flight fares will be updated for flights boarding from May 19, 2026 onward." for upgrade eligibility for each fare.
Service
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(International) “No Thank You Option” (No In-flight meal required) cannot be requested when making a new reservation. (Update:April 15, 2025)
After completing your new reservation, please apply via “Reservation Details” → “Services” → “In-flight Meal”.
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(International) In-flight Meal requests on flights operated by partner airlines (Date:April 15, 2025)
If you have ordered an In-flight Meal on a partner airline flight, your meal request will not be reflected on ANA website. To check the status, please contact Reservations / ANA Mileage Club Service Center or airport staff.
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(Domestic) Upgrade Procedure for Reservations with Pets (Date:April 15, 2025)
If your reservation includes a pet, online upgrades cannot be processed.
Please follow the steps below to complete your upgrade:-
Delete the existing pet registration from your reservation.
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Proceed with the upgrade process.
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After completing the upgrade, please re-register your pet.
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(International) Cancellation or change of paid advance seat reservation (Date:April 24, 2025)
Currently, we are unable to cancel or change paid seat reservations on the ANA website. If you wish to cancel or change your paid advance seat reservation, please contact ANA Reservations and Information Center.
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(Domestic) Paid lounge service for domestic flights (Date:May 30, 2025)
It is not possible to make advance reservations for domestic flight paid lounge services through the ANA website. We are sorry for the inconvenience caused.
ANA Biz (Japan domestic flight)
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(Domestic) About one-person reservation and AMC member reservation limit function (Date:May 29, 2025)
Currently, the "Limit to 1 reservation" and "Limit to AMC member reservations" functions cannot be restricted after the May 19, 2026 boarding date.We apologize for any inconvenience caused.
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(Domestic) About credit card details attached to "Change Completion Email" and "Refund Completion Email" (Date:May 29, 2025)
Currently, credit card details are attached to the "Change Completion Email" and "Refund Completion Email" sent out for ticket changes and refunds for flights departing on or after May 19, 2026.
Even if a credit card statement is attached, the difference will be settled with the contracting party.
