Feature Restrictions to ANA Website Renewal

For bookings with multiple passengers, if your method of using ANA SKY Coins falls under the following cases, purchase on the website is currently unavailable. To proceed, please either create a booking for each person individually, or contact the ANA Reservation and Information Center.

(Unavailable Cases)
For 2 or more passengers, when both of the following conditions are met:

Flight Awards reservation for Unacompanied minors cannot  be made via ANA website. We apologize for the inconvenience and kindly ask you to contact  Reservations / ANA Mileage Club Service Center to make a resevation.

Please review and update each passenger’s email address and phone number as needed on the passenger information entry page.

(When logged in with an ANA Mileage Club membership, the child’s section will display the registered email and contact details from the ANA Mileage Club member profile.)

Additionally, on the payment information page, the “Name for receipt” will initially be set to the child’s name. Please update it to your preferred name if needed.

If your itinerary includes non-continuous segments using ground transportation such as trains or cars, the system may not account for the minimum connection time.

Example: Haneda (Flight) → Okinawa (Ship) → Ishigaki (Flight) → Haneda

Please check the required connection time for Japan domestic flights and International flights before making your reservation.

Currently, the refund amount for ANA Sky Coins is not being displayed. However, the refund is processed normally. After the refund, you can check the amount through your mile account.

An issue has been observed in the reservation list where segments of an itinerary are not displayed in the proper order. We are currently investigating the cause. We apologize for any inconvenience caused.

Reservations for flights operated by Japan Air Commuter and Amakusa Airlines are currently unavailable.

When booking an island resident discount fare, you are required to enter your "Remote Island Resident Travel Discount Card Number" for each reservation, even if your ANA Mileage Club Card has already been registered for Islands Discount Fare.

When searching for a two-segment itinerary (e.g., Sapporo (New Chitose) → Tokyo (Haneda) → Okinawa (Naha)), please enter the origin of the first segment and the destination of the second segment as a one-way itinerary.

[Correct Search Input]
Destination 1: Sapporo (New Chitose) → Okinawa (Naha)

[Incorrect Search Input]
Destination 1: Sapporo (New Chitose) → Tokyo (Haneda) ／ Destination 2: Tokyo (Haneda) → Okinawa (Naha)

If your desired itinerary does not appear, please contact ANA Reservations and Information Center.

Please check "Our Japan domestic flight fares will be updated for flights boarding from May 19, 2026 onward." for upgrade eligibility for each fare.

A problem has been observed on the passenger information input screen of the reservation details, where travel documents such as passports and visas cannot be registered for some reservations. In such cases, please register your travel document information during online check-in. The cause of this problem is under investigation. We apologize for any inconvenience caused.

If you have ordered an In-flight Meal on a partner airline flight, your meal request will not be reflected on ANA website. To check the status, please contact Reservations / ANA Mileage Club Service Center or airport staff.

If your reservation includes a pet, online upgrades cannot be processed.
Please follow the steps below to complete your upgrade:

Currently, we are unable to cancel or change paid seat reservations on the ANA website. If you wish to cancel or change your paid advance seat reservation, please contact ANA Reservations and Information Center.

It is not possible to make advance reservations for domestic flight paid lounge services through the ANA website. We are sorry for the inconvenience caused.

Currently, credit card details are attached to the "Change Completion Email" and "Refund Completion Email" sent out for ticket changes and refunds for flights departing on or after May 19, 2026.
Even if a credit card statement is attached, the difference will be settled with the contracting party.