Feature Restrictions to ANA Website Renewal

Flight Awards reservation for Unacompanied minors cannot be made via ANA website. We apologize for the inconvenience and kindly ask you to contact Reservations / ANA Mileage Club Service Center to make a resevation.

Please review and update each passenger’s email address and phone number as needed on the passenger information entry page.

(When logged in with an ANA Mileage Club membership, the child’s section will display the registered email and contact details from the ANA Mileage Club member profile.)

Additionally, on the payment information page, the “Name for receipt” will initially be set to the child’s name. Please update it to your preferred name if needed.

If your itinerary includes non-continuous segments using ground transportation such as trains or cars, the system may not account for the minimum connection time.

Example: Haneda (Flight) → Okinawa (Ship) → Ishigaki (Flight) → Haneda

Please check the required connection time for Japan domestic flights and International flights before making your reservation.

Currently, the refund amount for ANA Sky Coins is not being displayed. However, the refund is processed normally. After the refund, you can check the amount through your mile account.

If you search for flights with the Disability Discount selected, the fares displayed from the availability results onward will reflect the discount.

When booking an island resident discount fare, you are required to enter your "Remote Island Resident Travel Discount Card Number" for each reservation, even if your ANA Mileage Club Card has already been registered for Islands Discount Fare.

When accessing reservations made through the ANA Reservation and Information Center or a travel agency on the ANA website, a guidance message requesting the registration of your date of birth may be displayed on the "Reservation Details" screen, even if your date of birth or age has already been provided.

We apologize for the inconvenience and kindly ask you to complete the registration by following the on-screen instructions.

Currently, we have confirmed an issue with award ticket bookings that include flights operated by partner airlines. After a passenger boards a partner airline-operated flight, their mileage information is automatically deleted from the reservation.

As a result, any subsequent flights within the same itinerary will no longer be displayed on the ANA app's reservation card or the reservation list on the ANA website (after logging into your account).

We sincerely apologize for the inconvenience. For customers with affected bookings, please search for and confirm your reservation using the method below.

Please enter your Reservation Number or Ticket Number on the reservation search screen of the ANA app or ANA website to search for your flight.

Regarding the impact on check-in procedures due to this incident, please refer to the Online Check-in section.

Currently, an error is occurring on the ANA website that prevents customers from completing reservation changes for Shareholder’s Benefit Discount Fares. (This issue mainly affects passengers who have already completed a portion of a round-trip itinerary.)

We apologize for the inconvenience, but please contact the ANA Reservation and Information Center.

Currently, we have confirmed an issue on the award tickets reservation change screen where fully booked flights are incorrectly displayed as available. When such a flight is selected, the following error message appears:

If this error is displayed, it indicates that there are no award tickets available on the selected flight, and we cannot process your reservation change.
We sincerely apologize for the inconvenience and kindly ask that you search again for an alternative date or flight.

Currently, we have confirmed an issue with award ticket bookings that include flights operated by partner airlines. After a passenger boards a partner airline-operated flight, their mileage information is automatically deleted from the reservation.

As a result, the following impacts will occur for any subsequent ANA-operated flights within the same itinerary.

You will no longer be able to use your mileage number to search for your check-in on the ANA app or website.

The system will be unable to verify your membership status, and your premium services will not be applied automatically.

We sincerely apologize for the inconvenience. Affected customers are kindly requested to visit the ANA counter at the airport on the day of departure. Our staff will assist you with applying your benefits at the counter.

To ensure a smooth check-in process, please present your Reservation Number or Ticket Number, along with your Mileage Number, at the counter.

If you have ordered an In-flight Meal on a partner airline flight, your meal request will not be reflected on ANA website. To check the status, please contact Reservations / ANA Mileage Club Service Center or airport staff.

If your reservation includes a pet, online upgrades cannot be processed.
Please follow the steps below to complete your upgrade:

Currently, we are unable to cancel or change paid seat reservations on the ANA website. If you wish to cancel or change your paid advance seat reservation, please contact ANA Reservations and Information Center.

For flights departing on or after May 19, 2026, online pre-bookings for domestic paid lounge services are currently unavailable through the ANA website. If you wish to make a reservation, please contact ANA Reservations and Information Center.

If an unused award ticket is refunded on the website due to bad weather or other reasons, we are unable to send a refund completion email. We kindly ask that you log in to your member page and check your mileage account to confirm the status of your mileage refund.