Booking your flight on our website is simple, convenient and secure. Find answers to many of your booking questions and learn about some of the benefits of online reservations.
If you have a promotion code to reserve/purchase tickets with special discounts, you can use it when booking through our website. Promotion codes are limited to new reservations/purchases on our website, and can’t be retroactively applied to previously purchased tickets.
If you have a promotion code, enter it in the promotion code column, using all capital letters. If you don’t have a code, leave the column blank and continue your search. The discount amounts will be shown on the “Review the Selected Flight and Fare” page after you’ve selected your flights.
Need more time to decide on your ticket purchase? Keep My Fare lets you hold your reservation and fare details for up to 72 hours before issuing a ticket. Customers find this service particularly useful when travel dates aren’t finalized, or when they’re traveling with someone else and need to discuss travel plans prior to purchase. If you’re booking an international flight on the ANA website, you can apply for the service from the payment screen after selecting your preferred flight and fare.
Itineraries containing only ANA-operated flights with an ANA flight number, and Japan domestic codeshare flights operated by other carriers are eligible. Note that depending on the purchase or reservation deadline for a fare, there are cases in which the ticket must be issued within 72 hours. In those instances, the application field won’t show up on the payment screen, and the itinerary won’t be eligible for this service.
Payment is by credit card only. Fees vary depending on the site you’re booking through.
Once you book the service, itineraries made prior to purchase cannot be changed, and refunds cannot be provided.
When using Keep My Fare, applicable fares are those in effect at the time of booking and valid for the start date of the itinerary of your ticket. We won’t refund or charge any fare differences that may arise due to fare revisions, etc. after applying for the service. However, if you’re purchasing a fare that allows reservation changes, any fare differences resulting from such changes will be refunded or charged.
ANA Mileage Club Members can register their reservation preferences, making future online reservations faster than ever. Whether you’re a frequent business traveler or occasional vacationer, this complimentary service makes flying with ANA a breeze.
When making an international reservation for your family or group, you can book up to nine seats at a time. This includes adults and children, and is applicable only when there are seats available. If the operating airline is not ANA, the number of reservations you can make at once may be different.
The maximum number of persons (total of adults and children) for which reservations can be made at once when seats are available is as follows.
Depending on the operating airline the maximum number may be different.
On international flights, a reservation can be made for up to one infant not occupying their own seat per adult passenger (excluding award reservations). Please note that tickets must be purchased for infants, even if they’re not occupying their own seat. Reservations for infants occupying their own seat cannot be made on the ANA Website.
Please also review Expectant Mothers and Children.
When all passengers in a group are younger than 20 years old, boarding may not be permitted, based on the rules of the operating airline. For reservations which include flights operated other than ANA, please confirm the applicable rules directly with the operating airline in advance. The rules of other airlines may be different from the handling of ANA.
When your itinerary includes Japan domestic flights only (excluding award reservations), you can reserve up to nine seats at a time. This includes adults and children.
One infant (8 days to 2 years old) may sit in an adult passenger’s lap. When making a reservation from a website where this screen is displayed, it is not necessary to purchase a ticket for the infant. It is also not necessary to notify the airline in advance that you will be traveling with an infant. Please notify the staff directly at check-in.
* If you make a reservation for a child/infant over the phone after having made a reservation for an adult online, a ticketing service charge will not be required.
Please keep the following in mind for international flights.
Please complete the purchasing procedure before the "Purchase by" date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. If you purchase tickets by phone or through the airport ticket counter, a separate ticket service charge will apply.
Please make your payment before the "Payment due" date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. Please note, after you make your payment, it may take some time for information on the Reservation Confirmation screen to update.