This page provides information about equipment and services for customers with visual disabilities.
Please feel free to inform us if you need any assistance.
For international travel, entry/exit requirements for assistance dogs vary by country/region. Customers are requested to prepare all necessary documents (export quarantine certificate, health certificate, import certificate, etc.) for import/export of animals in advance by checking with the quarantine station, embassy, etc. in the country/district of departure and destination.
If you are entering/leaving Japan or transferring to/from Japan, please check the Ministry of Agriculture, Forestry and Fisheries website "Animal Quarantine Service" and the Ministry of Health, Labor and Welfare website "Information for Assistance Dog Users Traveling from Abroad
".
Customers traveling to or transiting in Hong Kong with assistance dogs are required to apply for a special permit from the Agriculture, Fisheries and Conservation Department (AFCD) in Hong Kong prior to travel. It may take up to two weeks from application to approval.
For further information, please refer to Customers with Assistance Dogs.
Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.
If any of the following applies to you, you are requested to have an escort ride in the seat next to you.
(Guide dogs are considered as escort.)
An escort is required to provide assistance at the airport, during boarding, during the flight, during disembarkation, and in case of emergency evacuation.
Cabin attendants are not able to provide assistance with personal care, please make sure to have an escort to assist you.
You are requested to provide your own supplies for assistance.
When using codeshare flights, the rules and services of the operating carrier apply. Please contact each company for details. For details, please refer to "For Codeshare Customers".
Please arrive early at the airport in order to have leave enough time for necessary procedures.
60 minutes prior to the departure time
120 minutes prior to the departure time
Our staff will escort you at the airport and inside of the aircraft upon request. Please feel free to ask for assistance.
For safety reasons, all customers must undergo the security checks. Please note that the security check may involve contact inspection.
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
Brochure on the emergency cabin equipment in Braille is available for customers with visual disabilities. (in Japanese and English) Please ask a cabin attendant when necessary.
The cabin attendant will explain the seat equipment and on board facilities including the lavatory.
Please ask a cabin attendant when necessary.
Some of the essays published in "TSUBASA - GLOBAL WINGS -" are available in Braille for free of charge to enjoy on cabin.
Some programs of our in-flight movies and videos are available with audio assistance. Visual depiction including facial expressions, motions, and scene settings can be enjoyed with supplemental narrations. This service is available in Japanese and English.
Cabin Attendant Call button will activate by touching anywhere on the personal monitor for more than 5 seconds. Please contact the cabin attendant as it requires set up.
You can bring your white cane on board. Please stow your cane somewhere for easily accessible such as under the seat.
Upon request, we will escort you to the arrival lobby or meeting point. Please notify the airport staff prior to your departure, and remain in your seat until our staff arrives to assist you.