Customers with Visual Disabilities

Information for Customers with Visual Disabilities

This page provides information about equipment and services for customers with visual disabilities.

Reservations

Please feel free to inform us if you need any assistance.

Guide Dogs (Seeing Eye dogs)

International Flights

For international travel, entry/exit requirements for assistance dogs vary by country/region. Customers are requested to prepare all necessary documents (export quarantine certificate, health certificate, import certificate, etc.) for import/export of animals in advance by checking with the quarantine station, embassy, etc. in the country/district of departure and destination.

If you are entering/leaving Japan or transferring to/from Japan, please check the Ministry of Agriculture, Forestry and Fisheries website "Animal Quarantine ServiceOpens in a new window.In the case of an external site,it may or may not meet accessibility guidelines." and the Ministry of Health, Labor and Welfare website "Information for Assistance Dog Users Traveling from AbroadOpens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.".

Customers traveling to or transiting in Hong Kong with assistance dogs are required to apply for a special permit from the Agriculture, Fisheries and Conservation Department (AFCD)Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines. in Hong Kong prior to travel. It may take up to two weeks from application to approval.

For further information, please refer to Customers with Assistance Dogs.

Seat Preferences

Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.

  • * Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.

Escort

If any of the following applies to you, you are requested to have an escort ride in the seat next to you.
(Guide dogs are considered as escort.)

  • Those who are unable to properly understand the safety instructions given by our staff.
  • Those who are unable to take care of their own personal care (*).
  • * "Personal care" means
    Eating, drinking, use of restrooms (including putting on and taking off clothes), etc.
Notes

An escort is required to provide assistance at the airport, during boarding, during the flight, during disembarkation, and in case of emergency evacuation.
Cabin attendants are not able to provide assistance with personal care, please make sure to have an escort to assist you.
You are requested to provide your own supplies for assistance.

Codeshare flights

When using codeshare flights, the rules and services of the operating carrier apply. Please contact each company for details. For details, please refer to "For Codeshare Customers".