ANA Medium-term Corporate Plan (FY1999 - FY2002)
Building a New ANA Group: Reforms Target Profitability
and Strengthened Balance Sheet

- Strong Group Essential to Retain Trust of Investors and Customers -

31 May 1999 - All Nippon Airways (ANA), today announced a Medium-term Corporate Plan for the fiscal years 1999-2002 -- April 1, 1999 to March 31, 2003. This plan represents ANA's corporate vision and its specific course of action as it strives to strengthen its position as a global airline into the 21st Century.

Kichisaburo Nomura, President & Chief Executive Officer of ANA said, "Many of the reforms we will undertake are going to be challenging, even painful. All of our Group employees and Management will have to work together to achieve these goals, while maintaining our focus on safety as a top priority. But by doing so, we will be able to provide the high-quality product that our customers have come to expect from ANA, while reassuring our investors with strengthened finances, supported by improved profitability and reduced debt.

"The business environment in Japan is extremely difficult right now, and will remain so through the plan term. Ongoing changes in accounting and financing standards in Japan, combined with the continued liberalization of the domestic aviation industry and the resulting increase in competition, ensure it.

"Against this backdrop, we will bring about the transformation of ANA and the ANA Group by undertaking sweeping reforms that will affect every area of our business. As we begin to reform ANA, we have one overriding goal: to exceed the expectations of our investors and customers."

Details of the plan follow.

IMANAGEMENT OBJECTIVE
IIBASIC MANAGEMENT PRINCIPLES
III ANA MANAGEMENT GOALS (QUANTITATIVE INDEX)
IV MEDIUM-TERM CORPORATE PLAN : CORE INITIATIVES
{DATA}

I MANAGEMENT OBJECTIVE

To achieve the ANA Group's mission of providing customer and shareholder value

II BASIC MANAGEMENT PRINCIPLES

1. To enhance customer value by strengthening the basic pillars - safety, comfort, reliable on-time performance and convenicence - of the ANA air transport product.

1) Maintain safe operations, ANA Group's top priority
2) Practice the "Customer First " philosophy within the ANA Group, providing superior services that support customer satisfaction

2. To increase shareholder value by achieving improvements in the profitability of the ANA Group, the core of which is air transport services.

1) Strengthen balance sheet and earnings through improvements in cost structure and reduction of debt
2) Advance reforms of ANA Group management through leadership of ANA
3) Focus resources and rationalize air transport services and business enterprises
4) Achieve increased operating revenues and strengthened competitiveness by reforming sales structure
5) Enhance the value of the ANA Group so as to support stable, sustainable returns for investors
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III ANA MANAGEMENT GOALS (QUANTITATIVE INDEX)

1. Profit to Total Assets Ratio (PTAR)

PTAR is an index designed to measure the profitability and efficiency of business operations.

PTAR = Operating Profit + Interest and Dividend

Total Assets
Target: Over 6%

2. ANA Operating Profit to Operating Assets Ratio (ANA OPAR)

ANA OPAR directly reflects the effectiveness of ANA's reforms.

ANA OPAR= Operating Income - (Operating Expenses - Public Taxes and Charges)

Operating Assets

Target: Over 17%

Note 1 "Public taxes and charges" include airport charges, jet fuel tax and aircraft property tax. The aim is to analyze the effectiveness of ANA's reforms by understanding the changes in costs before these expenses, and by exposing shifts in operating profit.
Note 2 "Operating assets" is assets employed for air transport activities. This is calculated by subtracting investments and other assets, deferred charges and construction in progress from total capital, and adding aircraft under leases and net worth.

3. ANChanges in Index

Fiscal Year PTAR ANA OPAR Operating Profit
100 million)
ANA Transport Industry
1996
1997
1998
2.0%
0.3%
0.9%
3.5%
3.2%
N/A
15%
13%
11%
180
6
132
1999
2000

2001

2002
0.8%
2.4%
4.2%
6.1%
__
__
__
__
11%
13%
15%
17%
20
260
440
620
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IV MEDIUM-TERM CORPORATE PLAN : CORE INITIATIVES

1. Reform of ANA Group Management 2. Strengthening of Finances
3. Focus of Resources and Rationalization of Air Transport Activities
4. Reduction of Non-operating Fixed Costs and Improvement of Efficiency
5. Reform of Group Companies 6. Reform of Sales Structure
7. Reform of Airport Services/Operational Support Structure
8. Development of Alliances 9. Enhanced Product Competitiveness


1. Reform of ANA Group Management

1) Streamlining of Management Structure
The effective implementation of the reforms laid out in this plan require a strengthened ANA management able to make swift, timely decisions. To this end, ANA established a Management Strategy Committee in April 1999 and, following the Annual Shareholders Meeting in June, will streamline the ANA Board of Directors by reducing the number of Board Members to 19 from 31. A performance-linked pay system, including stock options, will be considered for Board Members
2) Changes in ANA Group Management Structure
The management structure of ANA Group companies will be streamlined in order to support swift, effective decision-making. Consolidation of management resources within the Group will be promoted by eradicating task duplication from within group companies. Through these measures, the ANA Group will become more effective and achieve greater cost savings.
I) Significantly reduce the number of Board of Directors within the principal Group companies
II) Continue to investigate the legislation surrounding and the feasibility of implementing stock option programs for the Board Members of principal Group companies
III) Achieve substantial synergies by creating an overall joint task structure combining the administrative, sales and technical functions of the Group air transport companies; establish a Group Headquarters, a Group Sales Center and a Group Technical Center (will be started in fiscal 1999)
IV) Establish a Group fund pooling system and integrate Group company accounting functions (from fiscal 2000)
V) Unite and reorganize the core air transport-related associated businesses. Once reorganized, ANA will make these businesses full subsidiaries and will improve their performance and efficiency by having ANA Board Members concurrently participate in their top management, encouraging sharing of Group and ANA management objectives.
VI) Investigate establishing a holding company during the plan period to supervise Group airline companies so as to further reform Group management.
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2. Strengthening of Finances

ANA will target increased profitability by reducing investments and improving its cost structure over the period plan. Total capital employed will be reduced by 8%, while real outstanding liabilities, including lease-related accrued liabilities, will be reduced by 22% (compared to fiscal 1998).

1) Reduction of investments

ANA will reduce the number of aircraft to be introduced during the plan period by 9 (from 19 to 10). Through this and other measures, the company will trim investments to a yearly average of ¥84 billion, a figure less than cash flow from operations.
2) Reduction of Interest Bearing Debt
i) Reduce interest-bearing debt by ¥130 billion (17%) * to ¥610 billion in fiscal 2002
ii) Decrease lease-related accrued liabilities by •140 billion (30%) * to ¥340 billion in fiscal 2002. Reduce ANA's real outstanding liabilities (including lease-related accrued liabilities) by ¥270 billion (22%)* .
iii) Reduce ANA Group outstanding liabilities by ¥320 billion (20%)*
* (compared to fiscal 1998)
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3. Focus of Resources and Rationalization of Air Transport Activities


Targeting the maximized profitability of the Group, domestic routes will be reorganized between ANA and Air Nippon (ANK), and ANA will continue to sharpen its focus on high-revenue "business" routes in its operations, suspending unprofitable routes. Total available seat kilometers (ASKs) for ANA operations will be decreased to 95.8%* in fiscal 2002, compared to fiscal 1998.
(* ANA operated flights only)
1) Domestic operations from/to Tokyo (Haneda) will be expanded as the network is reorganized between ANA and ANK and the number of slots available at Haneda Airport increases. ANK's fleet will be downsized in order to increase operational efficiency (ANK will purchase and lease* Boeing 737s and reduce Airbus 320s)
2) In addition to suspending unprofitable routes, international services will be expanded as slots at Narita Airport in Tokyo become available
3) To improve operational efficiency, a new low-cost airline will be established in fiscal 2000, focussing on routes out of Osaka (Kansai) (* operating lease)
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4. Reduction of Non-operating Fixed Costs and Improvement of Efficiency


During the plan period, non-operating fixed costs will be reduced by approximately 10% compared to fiscal 1998 levels. The business will be reformed so as to allow for the support of profits even in the absence of revenue growth. Ordinary revenues* are projected to decrease by approximately ¥15 billion during the plan period, but ordinary expenditures are projected to drop by ¥62 billion over the same term.
(* Ordinary Revenue = Operating Revenue + Non-Operating Revenue)
1) ANA will reduce operating cost through a drastic reorganization of tasks by the "Administration Reform Committee", established April 1, 1999 in ANA
2) The total number of employees in ANA and principal ANA Group companies (28,000 people) will be brought down by 10%
i) Reduce ANA employee numbers by 1,700 (12%) by expanding the early retirement system and limiting new hires
ii) Restrain hiring and streamline the ANA Group
iii) Decrease number of ANA employees working in other Group companies by 180, from 540
3) Personnel/ Welfare System

ANA will place emphasis on developing specialists within each area and seek to increase the number of employees familiar with global standards so as to promote alliance activities and Group focus. For this purpose, the existing personnel system will be strengthened, placing an increased importance on ability and performance.
ANA will continue to review the employee welfare system, highlighting self-responsibility and economic rationalism.

<Major Measures implemented in fiscal 1999>
  • Reduction of Board Members' salaries (President & CEO/Senior Executive Vice President:25%, Senior Vice President/Managing Director:20%, Senior Director: 15%)
  • Decrease in manager's allowances (ground staff by ¥18,000 - ¥28,000/month; flight crew by ¥43,000 - ¥68,000/month)
  • Basic salary cut for senior managers
  • No increase in base salary for fiscal 1999
  • Reduction of bonuse
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5. Reform of Group Companies


Consolidated profitability and finances will be improved through drastic management reforms.
1) Operation and Ownership of hotels will be clearly distinguished in order to reform the hotel management structure (from fiscal 1999).
i) Hotel Operation

While investigating the possibility of renaming ANA Enterprises, Ltd. as ANA Hotels Co. Ltd.(tentative name), reform the current ANA Enterprises, Ltd. as the head of overall operations, integrating the operational functions of the hotels, in order to improve efficiency and utilization of resources. The management structure of hotels will also be flattened.
ii) Hotel Ownership

ANA will hold ultimate responsibility for the performance of hotels, and will seek the hotels' improved performance and recovery of invested capital through the establishment of a new evaluation system
2) Rationalization of Group Businesses

With the aim of supporting a healthier balance sheet, group businesses lacking the potential to generate future profits will be shed by the Group. A provisional loss of ¥30 billion is planned for these purposes.
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6. Reform of Sales Structure


ANA will strive to increase revenues and sharpen competitiveness through the establishment of a group sales structure.
1) Establish a "Group Sales Center" jointly with ANK. Group Sales Center administrative divisions will work to develop a joint sales strategy for the ANA Group, including sales subsidiaries. Sales activities will also be performed jointly (from fiscal 2000)
2) Divide and reorganize sales subsidiaries into two categories: retail and wholesale. Establishment of a separate company in charge of direct sales functions will also be considered
3) Reorganize local and overseas offices by integrating functions and improve efficiency of reservations function so as to reduce sales cost (from fiscal 1999)
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7. Reform of Airport Services / Operational Support Structure

ANA aims to promote customer satisfaction and increased competitiveness in airport services by establishing a high quality, low cost structure supporting efficient operations within ANA and Group companies.
The company will strengthen planning and operational functions by reorganizing the division of tasks and authority between the Airport Operations & Services division and local airport offices (in fiscal 1999)
The Flight Control Center (FCC) will be developed and fortified into a new organization that reports directly to the Senior Executive Vice President. The new organization will closely link operation-related divisions (Flight Operations, Maintenance, In-flight Services, Airport Services), and will function as a 24-hour information center. It will also support improved every day operations-related services and strengthen the pillars of the group transport product (safety, comfort, reliable on-time performance and convenience) by allowing for better, more flexible operational support and more accurate decisions - for example during bad weather conditions (to be enacted from fiscal 1999)
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8. Development of Alliances

ANA is scheduled to become a full member of Star Alliance in October of this year.
Through participation in Star Alliance, ANA expects increased recognition in overseas markets and higher revenues, particularly from premium travel, thanks to an enhanced frequent flyer program, joint advertising, and strategic marketing activities. Cross utilization of airport facilities, joint purchasing and linking of systems (such as reservations systems) will support improved profitability by allowing for cost savings in addition to above mentioned revenue increases.
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9. Enhanced Product Competitiveness

ANA aims to be an airline that is responsive to passengers' expectations and provides superior customer satisfaction. As well as improving the basic pillars — safety, comfort, reliable on-time performance and convenience — of the ANA air transport product, ANA will strive to develop an ANA brand representing "a global airline that customers trust and that offers superior services, from reservation to check-in to in-flight service to arrival at the final destination."
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[DATA]

1. Number of Flights/Available Seat Kilometers

Number of Flights (ANA operated flights only)

FY 1998 FY 2002 FY2002 vs. FY1998
Domestic 200,650 192,570 96.0
International 17,870 17,500 97.9
Total 218,520 210,070 96.1

Available Seat Kilometers(ANA operated flights only)

FY 1998 (million) FY 2002 (million) FY 1998 vs. FY2002

Domestic

54,630

52,940

96.9%

International

30,490

28,640

93.9%

Total

85,120

81,580

95.8%


2. Revenues/Expenses/Income

FY 1998 (million Yen) FY 2002
(million Yen)
FY 1998 vs.
FY2002

Ordinary Revenues

963,400

948,600

98.5%

Ordinary Expenses

962,800

900,500

93.5%

Ordinary Income

600

48,100

+ 47,500 million yen

Net Income

6,600

21,100

+ 27,700 million yen

Note: GDP over the plan period = 0 %, 1 USD = ¥120

3. Jet Fleet Planning

Number of Jet Aircraft

FY 1998

FY 2002

Change

ANA

133

126

7

ANA Group

160

157

3



Aircraft Introduction/Retirement over the plan period

Introduction

Retirement

ANA

10

21

ANA Group

22

25

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