Material Issues for Competitive Advantage:
1-4. Transform Our Business Using Digital Technologies and Data

Background

  • Digital technology is essential to respond to changes in consumer needs and work environments
  • Using data within the ANA Group effectively is an essential part of expanding the ANA Economic Zone

Vision

We build customer experiences and operations on a foundation of data, maximizing the use of digital technology. We strive for customer convenience in every scenario, while achieving labor savings and efficiencies through business process transformation. In this way, we aim to maximize the power of our people and shift away from a labor-intensive business.

Policy / Basic Approach

We aim to become a corporate group that generates maximum value with the minimum workforce by transforming our systems and mindset to be 'Digital by Default' throughout the Group, and by having all officers and employees drive business transformation.

Risks and Opportunities

Risks Opportunities
  • Increase in cybersecurity threats
  • Occurrence of system failures
  • Delays in responding to technological advancements
  • Shortage of digital talent (or "DX talent")
  • Improvement in labor productivity
  • Dramatic improvement in flight safety and efficiency through data utilization
  • Improvement in service convenience
  • Development of new businesses
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