Responsible Procurement

The ANA Group promotes socially and environmentally responsible procurement activities throughout our supply chain and operations.

Basic Approach

In recent years, while the global economy has grown, environmental problems such as the depletion of limited natural resources, water shortages, and global warming have become more apparent, and there is a growing sense of crisis surrounding global sustainability. In addition, societal problems such as labor and human rights issues are becoming more serious in the supply chain of global companies. Increasingly, companies are required to comply with the laws and regulations of each country in addition to internationally-recognized standards and principles as we collectively work towards the realization of a sustainable society.

The ANA Group will contribute to the creation of its social value not only by providing safe and secure services,but also by taking the initiative in local and global procurement activities with consideration for both the environment and society.

As part of these efforts, we established the following "ANA Group Procurement Policy" to promote sustainable procurement activities throughout the supply chain.

The ANA Group Procurement Policy consists of the "Basic Procurement Policy" and the "Supplier Code of Conduct".

ANA Group Procurement Policy

Basic Procurement Policy

  1. The ANA Group has an open-door policy in our procurement activities, giving access to both domestic and foreign suppliers. Our procurement activities will comply with related laws, regulations, and rules, and will be based on fair, equitable, transparent processes under the principle of free competition.
  2. The ANA Group will endeavor to develop mutual trust and complementarity with our business partners.
    The ANA Group will engage in responsible procurement activities that address human rights and environmental concerns.
  3. The ANA Group will promote innovation and meet customers' expectations by working with suppliers who give priority to assuring quality, setting appropriate prices, and meeting delivery dates and who have a stable foundation for business management and adaptability to change.
  4. The ANA Group will generate social and economic value from across our supply chains and contribute to creating a more sustainable world.

Basic Procurement Policy

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Supplier Code of Conduct

We have established the "ANA Group Supplier Code of Conduct" as a guideline that all suppliers of ANA Group services and products are required to comply with.

Supplier Code of Conduct

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Outline of " Supplier Code of Conduct "
1.Quality Assurance and Business Continuity Plan
  1. 1.1.Quality assurance and establishment of quality control systems
  2. 1.2.Business continuity plan
2.Compliance and Anti-Corruption Measures
  1. 2.1.Compliance
  2. 2.2.Fair trading
  3. 2.3.Prohibition of bribery, corruption, etc.
  4. 2.4.Elimination of any dealings with antisocial forces
  5. 2.5.Management and protection of intellectual property, confidential information, and personal information
  6. 2.6.Prevention and early detection of unlawful conduct
  7. 2.7.Internal control systems
3.Labor Standards
  1. 3.1.Respect for human rights and elimination of discrimination
  2. 3.2.Elimination of abuse and harassment
  3. 3.3.Elimination of forced labor
  4. 3.4.Elimination of child labor
  5. 3.5.Appropriate management of working hours
  6. 3.6.Wages and benefits
  7. 3.7.Respect for freedom of association and rights to bargain collectively
  8. 3.8.Respect for foreign nationals and migrant workers
  9. 3.9.Avoidance of aiding in human rights violations
4.Safety and Sanitation
  1. 4.1.Safe, sanitary working environment
  2. 4.2.Response to industrial accidents
  3. 4.3.Response to emergencies
  4. 4.4.Communication
  1. 5.1.Establishment of environmental management systems
  2. 5.2.Response to climate change and biodiversity
  3. 5.3.Efficient use of resources, energy, and water
  4. 5.4.Management of chemical substances
  5. 5.5.Control of contamination and pollution
  6. 5.6.Green procurement
6.Contribution to Local Communities
  1. 6.1.Local communities
  2. 6.2.Respect for the rights of indigenous peoples
7.Information Disclosure
8.Conflict Minerals

The ANA Group Supplier Code of Conduct makes reference to international human rights standards, such as the United Nations Guiding Principles on Business and Human Rights, the International Bill of Human Rights (specifically the Universal Declaration of Human Rights and the International Covenant on Civil and Political Rights and the International Covenant on Economic, Social and Cultural Rights), the basic rights at work and the core labor standards set out in the International Labour Organization Declaration on Fundamental Principles and Rights at Work, other international treaties on the human rights of workers that also cover such matters as wages and working hours, and the United Nations Declaration on the Rights of Indigenous Peoples.

Implementation Structure

In order to promote responsible procurement in the ANA Group, we have appointed 'procurement managers' in all major departments to manage initiative, and to work with our suppliers to achieve a sustainable society.

ANA Group Supply Chain

The ANA Group engages in global procurement activities, and our annual procurement expenditure amounts to approximately 1.2 trillion yen with close to 9,900 companies. (FY2022)

Major Initiatives

Establishment of Reliable Supply Chain

The ANA Group's suppliers are categorized according to the importance of business continuity and ESG, and appropriate management is conducted according to each category, specifically.

Risk Management in the Supply Chain

We request all new suppliers to understand and agree to the "ANA Group Procurement Policy" and "Supplier Code of Conduct" when establishing new business relationships.
We also monitor the compliance status after commencing business relationships, and if a significant deviation from the policy is found, we will ask for improvement plans and provide feedbacks to seek understanding and cooperation for sustainable procurement. In addition, when considered necessary, we will conduct investigations on tier 2/ tier 3 suppliers for risk management of the entire supply chain.

Important Items

The ANA Group uses three indicators: (1)items*1, (2)manufacturing countries*2, and (3)exclusive use, to identify important items. In particular, items that fall under all three categories are categorized as "most important items" and are investigated and promoted to build its robust supply chain with the highest priority.
Importance of items and manufacturing countries are determined in reference to ESG risk standards defined by international organizations such as the International Air Transport Association (IATA).

  1. *1.Items: Evaluated by environment, working conditions, fair trade, sustainability, etc.
  2. *2.Manufacturing countries and regions: Evaluated by environment, health, human rights, corruption, etc.

Communications with Our Suppliers

The ANA Group requests suppliers to understand and comply with our procurement policy when establishing new business relationships.
We share information and exchange opinions regularly with our suppliers in order to build lasting partnerships.

  • Conducting physical visits in addition to exchanging opinions and confirming issues by email and online methods
  • Notification of procurement policies, Holding explanatory meetings (including online)

Monitoring Process

To build a sound supply chain, we periodically monitor the measures and improvement status of labor and human rights issues through surveys, inspections, employee interviews and so on. Where a risk or a issue is identified, we will ask for improvement plans and provide feedbacks to grasp the situation and ensure improvement on a continuing basis.

Implementation Status

At the ANA Group, we refer to ESG risk criteria set forth by the IATA and other organizations to analyze risks in our supply chain. We identify the items to be prioritized, and organize explanatory sessions about the ANA Group Procurement Policy for the suppliers who handle the risk items to foster understanding towards responsible procurement.

From FY2020 onward, we identified uniforms and cabin linens and in FY2022, we identified tableware & cutlery as high-priority items.

In addition to organizing explanatory sessions, we conducted a questionnaire survey on sustainability among these suppliers in order for us to understand the status of their initiatives.

Moreover, in FY2021, for further understanding of our suppliers, including tier 2 and tier 3, we also conducted a direct interview through a third party organization with the workers of a production plant in Vietnam, a tier 3 supplier of the ANA Group.

The briefing session on the Group's procurement policy
Supplier Code of Conduct

Sustainability Surveys

Sustainability surveys are based on the ANA Group Supplier Code of Conduct, which refers to international norms on human rights standards, such as the United Nations Guiding Principles on Business and Human Rights, and the labor standards of the International Labour Organization (ILO). The investigations are vital opportunities to create a sound supply chain by fostering an understanding of the ANA Group’s policy for Responsible Procurement and confirming the targeted suppliers' sustainability management systems and initiatives.

Also, following the sustainability survey, we provide feedback to the suppliers by analyzing and evaluating the status of their initiatives. We conduct follow-up activities to address the issues for items to which we gave low evaluation scores. This includes conducting detailed interviews and providing support through improvement suggestions.

Theme No. of questions Example of questions
General sustainability 6 Creation of management systems, training, etc.
Quality Assurance and business continuity plan 4 Creation of quality control systems, creation of BCP systems, etc.
Compliance and Anti-corruption Measures 13 Compliance with laws and regulations, respect for international norms, anti-corruption, etc.
Labor standards 20 Respect for human rights, Appropriate management of working hours, Wages and benefits, Respect for foreign nationals, etc.
Safety and Sanitation 8 Safety and Sanitation, Response to emergencies
Environment 7 Green procurement, Control of contamination and pollution, Efficient use of resources, energy, and water
Contribution to local communities 2 Whether or not activities to contribute to local communities are implemented, etc.
Information disclosure 1 Protection of personal information, leakage of sensitive information, etc.
Conflict minerals initiatives 1 Use of conflict minerals, etc.
Supply chain 3 Status of initiatives in the supply chain, etc.
Total 65

Results of FY2020-2022 Sustainability Surveys

Scope: 23 suppliers of uniforms, cabin linens and tableware & cutlery. Below is the average implementation rate of the suppliers.

FY2020-2022 Results
No. of companies required to implement sustainability survey 23 Companies
Sustainability survey response rate 100%
PDCA feedback 100%

In-house education

The ANA Group provides in-house education periodically to ensure that our procurement policies are well understood and properly conducted among our employees. In FY2022, we held three training sessions for ANA Group procurement managers (approx. 100 people) regarding compliance to social norms and laws, as well as the importance of continued initiatives to reduce environmental impact in our procurement activities.

We will continue to educate employees on the importance of responsible and sustainable procurement.

Supply Chain Management of In-flight Meals

In 2017, the ANA Group became the first Japanese company to join the Bluenumber Initiative*. The ANA Group is committed to establishing a transparent food supply chain structure for in-flight meals by including information about its producers and vendors on the Bluenumber platform.

Producer and vendor information mapped on the Bluenumber Initiative administration site
  • The Bluenumber Initiative is a global program from the Bluenumber Foundation for establishing food supply chain platforms.