Some transfers of Membership Rewards points from U.S.-issued American Express Cards to ANA Mileage Club miles requested around August 19 and September 3, 2026, were not reflected in customers’ mileage accounts.
American Express has confirmed that the affected transfer requests have been canceled and the points have been returned to all impacted Card Members’ Membership Rewards accounts.
If your transfer was affected, please check your American Express Membership Rewards account for the returned points. Please note that the points have been returned to your Membership Rewards account, rather than credited as miles to your ANA Mileage Club account.
If you cannot confirm the return of your points or have any questions about the point return, please contact American Express customer support directly.
We sincerely apologize for the inconvenience and concern this has caused.