|   Sitemap   |   Contact ANA
 
Notice for Customers on International Flights Notice for Customers on International Flights
 

· Baggage
· Bulky Baggage
   Bulky baggage: Advance arrangements with ANA Customer Service Center are required for bulky baggage with total linear dimensions exceeding 203cm (80 inches) or weight per baggage exceeding 30kg (66 lbs) per baggage, or total weight exceeding 100kg(220lbs).
· Carry-on Baggage
   Carry-on baggage should be limited to one piece, must not weigh more than 10kg (22 lbs) and fit underneath the seat in front of you, or in the overhead baggage compartment.The dimensions of carry on baggage should not exceed linear maximum length of 115cm (45 inches),and each side should not exceed 55cm*40cm*23cm (22*16*9 inches), including any baggage attachments such as handles, wheels, etc. Personal belongings such as handbags, cameras, glasses, etc, may be carried on in addition to the above limitation.There may be more limits based on available space and additional restrictions on certain flights. You can purchase extra seats for your baggage occupying a seat because of its unsuitable size for carry-on baggage allowance, e.g. paintings, musical instruments, etc. Please contact to ANA Customer Service Center for detail.
· Free Baggage Allowance
  
1. Transpacific flights (including U.S.A. and Guam)
  (a) First Class & CLUB ANA : 2 pieces of checked baggage ; Each piece not exceeding the total linear dimension (length + height + width) of 158cm (62 inches) and not weighing more than 32kg (70 lbs).
  (b) Economy Class: 2 pieces of checked baggage ; The total combined linear dimension of the two baggage should not exceeding 273cm (107 inches). The sum of the three dimensions on each piece should not exceed 158cm (62 inches). Each piece should not weigh more than 23kg (50 lbs).
2. Other flights (including Europe)
  (a) First Class : Total weight of checked baggage up to 40kg (88 lbs).
  (b) CLUB ANA : Total weight of checked baggage up to 30kg (66 lbs).
  (c) Economy Class : Total weight of checked baggage up to 20kg (44 lbs).
For customers departing from London Heathrow Airport.
*Baggage weighing more than 32kg (70lb) will not be accepted as checked baggage due to airport regulations.
Please keep checked bags under 32kg (70lb) each.
· Excess Baggage Charges
   Baggage exceeding the free baggage allowance may be allowed with an excess baggage charge.
  
(1) Transpacific flights (including U.S.A. and Guam)
<First Class/Business Class>
Baggage exceeding the free baggage allowance will be charged with excess baggage charge per piece. Please note that charge per piece is different between departure from Japan and departure from U.S.A. or Guam.
(For reference) As of March 1, 2007
Departing Airport Guam Hawaii Los Angeles/ San Francisco New York/ Washington,D.C./Chicago
Arriving to Japan
(excluding Okinawa)
1 charge
USD 34 USD 84 USD 110 USD 130

(For reference) As of April 1, 2008
Destination Guam Hawaii Los Angeles/ San Francisco New York/ Washington,D.C./Chicago
Departing from Japan
(excluding Okinawa)
1 charge
8,300 Yen 16,200 Yen 19,800 Yen 22,000 Yen
Additional charge may apply depending on the size and weight of excess baggage.

Please note that charge per piece is different between departure from Japan and departure from U.S.A. or Guam
For other departure cities and details, please contact ANA Customer Service Center the Americas.
<Economy Class>
Baggage exceeding the free baggage allowance will be charged with excess baggage charge per piece (see above chart). Additional charge may apply depending on the size and weight of excess baggage. For baggage weighing over 23kg (50lbs) and up to 32kg (70lbs), US 25 dollar per piece will be charged for the first two bags. Please note that charge per piece is different between departure from Japan and departure from U.S.A. or Guam.
   In addition to the above, a separate set fee may be charged for sports equipment such as skis, golf bags, surfboards, and musical instruments. As for other departure cities and details, please contact your travel agent or ANA Customer Service Center.
· Sports Equipment
   Other than above charges may apply. Please refer to the following pages for details.
· Transpacific flights (including U.S.A and Guam)
· Valuables, Fragile, items
  
(1) The following valuables may not be included in checked baggage.
cash ·  jewelry ·  precious metals ·  securities ·  bonds ·  works of art, antiques, business documents ·  data ·  computers (personal computers etc.) and computer accessories ·  cameras ·  digital cameras ·  video cameras ·  mobile phones ·  passport or ID cards · product samples ·  credit cards ·  cash vouchers ·  bankbooks ·  checks ·  commuter passes ·  keys ·  watches ·  relics ·  medicine etc.
ANA will not be responsible for any loss of or damage to such items.
(2) ANA will not be responsible for any damage to the following fragile items.
musical instrument ·  sporting equipment (surfboard ·  windsurfing ·  scuba gear ·  bicycle etc.) ·  china ·  glass ·  liquor etc.
(3) ANA will not be responsible for any damage or loss as mentioned below.
- damage to oversized or over-packed baggage
- damage caused by aging or poor quality of the baggage. loss or damage to parts such as detachable wheels ·  straps ·  hooks ·  name tags ·  belts or other attached items
- damage or deterioration of the contents of the baggage
- minor damage such as scratches ·  scuffs ·  dents ·  cuts ·  dirt
· Restricted Items
  
The following dangerous goods cannot be carried as either checked or carry-on baggage. Explosives(including fireworks), flammable liquids and solids(including matches , lighters and lighter fuels*, camping and household stoves with fuel**, alcoholic beverages exceeding *** 70% alcohol by volume), compressed gases(including butane gas cassettes and O2 bottles for sport use and Aerosols(Dust removal)), poisonous substances(including insecticides), corrosives, radioactive materials, highly magnetized materials, oxidizing substances, offensive or irritating substances, and any other articles liable to endanger and/or damage the aircraft, persons or properties aboard.

On the U.S. routes, effective April 14th, 2005, all lighters will no longer be allowed in carry-on baggage or on the person. Click here for details.

Medical and toiletry articles and certain other specified articles, in small quantities, may be carried. Please contact an ANA office for more details.
The following items are not permitted as carry-on baggage. Knives of any length, ski wax sprays, or any other items that could be used to cause injury, such as scissors, heavy or sharp tools, ice-skating shoes, baseball bats, golf clubs etc.
 
(*) A small amount of safety matches or one lighter is permitted to be brought into the cabin, per person.
 lighters containing unabsorbed liquid fuel (other than liquefied gas), pistol type lighters, torch type lighters, lighter fuel and lighter refills are not permitted on one's passenger or in checked or carry-on baggage.

【passengers departing from China except Taipei and Hong Kong】
Any match and lighter is prohibited, by the Civil Aviation Administration of China (CAAC), in the aircraft cabin and in checked baggage for the flights departing from the mainland China except Taipei and Hong Kong (on and after April 7,2008)

【passengers departing from Mumbai】
Any match and lighter is prohibited, by the Bureau of Civil Aviation Security (Ministry of Civil Aviation), in the aircraft cabin and in checked baggage for the flights departing from India.
 
(**) Fuel in camping and household stoves should be completely drained out prior to check-in.
(***) Carriage of alcoholic beverages exceeding 24% by volume but not exceeding 70% by volume is limited to 5 liters in total per person whether it is checked or hand-carried.
   
· Information for baggage tracing system that was checked in at your departure airport but was not available at your arrival airport.
 
· Medical requirements
For customers with regarding personal medical equipments(ex: syringes) as carry-on baggage, click here for details.
 
· Restrictions on Board
· Restrictions on the Use of Electronic Devices On Board
  
Devices prohibited of use at all times The following, which emit radio waves when turned on:
Cellular phones, PHS (Handy Phone System),Transceivers, Radio operated toys, Wireless headphones, Wireless earphones, Wireless microphones, Built-in battery type IC tags, Personal computers, PDA (Personal Digital Assistance),Wireless personal computer peripherals, Electronic games, Pedometer with wireless transmission function, Cardio tachometer with wireless transmission function, Wrist watches with wireless transmission function, Wireless keys
Devices prohibited of use during parking, taxing, and landing* The following, set in a condition that will not emit radio waves when turned on, TVs, Radios, Beepers, GPS receivers, Video cameras, Video players, DVD players, Digital cameras, Digital audio players, Wired battery-operated headphones, Wired battery-operated earphones, Word processors, Electronic notepads, Electronic dictionaries, Printers, Battery chargers, Toys “electronic virtual pets” (limited to items in which the speaker or monitor is activated to sound or vibration)
  
*1 If the aircraft has a wireless LAN system, the devices for this service may be used except during take-off and landing.
*During Takeoff: Until the fasten seat belt sign is switched off after takeoff or the announcement allowing the use of electronic devices is made.
During Landing: After the announcement prohibiting the use of electronic devices is made, up until you leave the aircraft after landing.

All cellular phones emit radio waves automatically when they are turned on in order to send their position to the ground station. Please switch them off before boarding the aircraft and do not switch them on until after deplaning, as the waves may interfere with the systems of the aircraft. To prevent interference, restrictions also applies to electronic devices in the cabin even when the aircraft is on the ground.
 
· The Use of Products Causing Fire or Smoking
   Smoking and use of flammable is strictly prohibited in all seats including lavatories, as these constitute dangerous fire-hazards. The triggering of smoke detectors is a serious matter leading to emergency landing at the nearest airport.

For the benefit of other passengers, use of smoke substitutes ( electronic cigarettes, etc.) that do not emit fire is also prohibited on board.

To top To top
Privacy Policy | Security | Terms and Conditions