On this page, you’ll find contact information for the ANA Mileage Club and ANA Disability Desk. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.
You can also confirm reservation changes and flight status online.
Before making your inquiry, you can also check for more information on this website.
Telephone Inquiry
ANA International In-flight Sales
0120-283-757 (Toll-free number)
03-6253-7282 (Toll number)
Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)
Business hours
9:00 to 18:00 (available year round)
(fixed rate from anywhere in Japan)
(Charged number)
Dial a number above and select "2" when the automated voice system is prompted.
If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.
At ANA, we value your loyalty and are continuously striving to make your travel experience as seamless as possible. Your feedback is very important to us and will help improve our future services.
ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503
If you need to travel with medication, medical equipment or devices, such as CPAP machines, or hearing aids that emit radio waves, please contact the ANA Disability Desk in advance to confirm if the item is permitted onboard.
1-800-235-9262 (4:00 p.m. - 3:00 a.m., 6:00 a.m. - 4:00 p.m. PST)
FAX: 1-310-382-3135
0120-029-377 (toll-free, open 4:00 p.m. - 0:00 a.m. PST)
FAX: 0120-029-366
When your call does not connect to the above number, please call the number below. International call charges will apply.
0570-029-377 (charged, open 4:00 p.m. - 0:00 a.m. PST)
03-6741-8900 (charged, open 4:00 p.m. - 0:00 a.m. PST)
FAX: 03-6741-8710
Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.
Please note that we do not accept the following requests by email.
Contact the ANA Mileage Club for any mileage-related inquiries. Before making your inquiry, you can access the following in “Manage Profile”
After completing log-in, the following procedures can be completed under Manage Profile from My Menu:
1-844-728-0647 (toll-free, 24 hours, open daily)*1
When your call does not connect to the above number, please call the number below.
For passengers with a disability who need to place a special assistance request, please contact the below number.
+1-310-782-3011 (charged, 24 hours, open daily)*1
Charges for international call to the U.S. will apply.
For reservations assistance for the hearing or speech impaired (TTY), please contact 1-888ー431-4629 (Toll-free).