Termination of the Mileage Partnership with Alitalia

Thank you for your patronage of ANA and to the ANA Mileage Club.

As of October 14, 2021 ANA and Alitalia will conclude their mileage partnership as Alitalia will cease its operation on/after October 15, 2021.
Handling procedures for reservations/tickets due to the mileage partnership termination with Alitalia are as follows:

Mileage Accrual

Mileage accrual will be accepted for flights boarded up to October 14, 2021.

Retroactive Registration for Mileage

Retroactive registration will be accepted within 6 months from boarding date.

Handling of Award Reservation

Mileage Redemption for Alitalia will be stopped on/after October 15, 2021.

Handling of Date Change and Refund for Award Reservation

Date changes for travel dates on/after October 15, 2021 cannot be accepted. Refunds can be applied within the ticket validity.
We apologize for any inconvenience this may have caused.

Contact Us

Calls within Japan

Reservations / ANA Mileage Club Service Center:

Phone: 0570-029-709

  • Press (2) for International Flights inquires/ Flight Award Reservation Inquires
    Business Hours: 24 hours daily
    Calls may be connected to offices outside of Japan.
  • Press (3) for Mileage Inquiries
    Business Hours: Monday- Friday 9:00a.m-7:00p.m, Saturday 9:00a.m-5:00p.m
    Closed on Sundays, National holidays and New Year holidays

Calls from Outside of Japan

October 14, 2021

All Nippon Airways Co., Ltd

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