Contact ANA

Customer Service Center, the Americas

If you are calling from Canada:

For inquiries regarding International Reservations
[Phone Number] 1-844-728-0647
[Business Hours] 24 hours, open daily
* Please contact the phone number above for assistance with ANA International Award Tickets, Partner Airline Award Tickets and ANA International Upgrade Awards.
* For those who cannot dial the toll-free number above, 310-782-3011 (charged) is also available.

For inquiries regarding ANA Mileage Club
[Phone Number] 1-800-235-9262 (Toll-free)
[Business Hours] open daily, 5:00AM ~ 6:00PM (Pacific Time)

For ANA Japan Domestic Award Reservations, please contact:
ANA Mileage Club Service Center in Japan
[Phone Number] 03-6741-1120
[Business Hours] 2:30 p.m. ~ 6:00 a.m. (PDT), 3:30 p.m. ~ 7:00 a.m. (PST)

* For reservations assistance for the hearing or speech impaired, please dial 711 on your telephone to place a relay service call to 1-844-728-0647 or 1-800-235-9262.
* Please note that you may be charged for an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines.

Regarding Retroactive Registration

To claim missing ANA miles, send a copy of your passenger receipt and boarding pass.
For missing partner flights, please send a copy of your passenger receipt and original boarding pass.
*For details regarding documents required for retroactive registration, please click Retroactive Registration.

ANA Customer Service Center
Retroactive Registration Section
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503  U.S.A.

Comments & Inquiries

For e-mail, please click we value your feedback.
*Please be informed that we are unable to correspond to new booking, changes or cancellation of your reservation from this online form.

For the mailing address, please see below:

ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503 U.S.A.

*We do not have a walk-in facility at above address. For inquiries or assistance with your reservation, please contact the telephone number above.

Airport Lost and Found

For items lost on board, please contact the airport Lost and Found.