Get all the information you need about checking-in for your flight at the airport, either at the counter or at a self-service kiosk.
Passengers who have not checked in online need to check in for their flights at the airport.
Please confirm that you have all of the documentation required for boarding (passport, visa, etc.), as well as your international flight ticket or e-Ticket itinerary receipt.
When you are at the counter, ANA airport staff will check passports, visas, and any other necessary documents and issue you a printed boarding pass.
This is also when you can request upgrades, change seats or conduct other pre-flight processes.
Check-in and other boarding procedures must be completed at least one hour before your flight's departure time.
For passengers flying to Japan, South Korea, Mainland China (excluding Hong Kong), Taiwan, India, the United States, the United Kingdom, or Canada, carriers are required by the applicable government to collect the information called Advance Passenger Information (API). When booking flights, you will be asked to provide this information and ANA will send it to the government of the arrival country.
Passengers traveling elsewhere need only provide passport information.
Passengers on applicable flights need to provide:
A visa grants you permission to enter your destination country. Some countries to do not require visas or only require them of some passengers.
To check if Visa is required at your destination, please see the information the Airport and City Info.
The visa number is the red number on the lower right of the Visa (usually 6-8 digits). When entering this information, you must enter a total of 8 digits.
If you have checked in online, but still need to check bags, you can do so at the check-in counter or at a self-service bag drop machine if one is available.
For details on what items can be checked in and what can be carried on, please see Baggage Information.
Please note: When traveling between Haneda and Narita airports or Itami and Kansai airports to connect from a Japan domestic flight to an international flight, your baggage will be checked in for your international flight at the departure airport for that flight. Visit the international connections counter at these airports:
A ticket is either an e-Ticket itinerary receipt or electronic flight ticket. In addition to your boarding pass (whether mobile or printed), you'll also be issued an e-Ticket itinerary receipt that will show your 13-digit flight reservation (starting with 205) and travel information. This receipt may be required for check-in and/or immigration procedures, so be sure to save it.
Tickets for international ANA flights incur a designated ticket service charge per passenger, per ticket. Multiple sectors may be included within the ticket.
An EMD is an electronic receipt issued by ANA that shows your 13-digit reservation number (starting with 205).
Reservation Change Fees: When changing a reservation, an EMD may be issued as a receipt for the amount paid to make the change.
Residual Value for Refundable Balance: The EMD will show any refundable balance due to itinerary changes. If you purchased your ticket through a travel agency, contact the agency for more information,
Upgrades: An EMD will be issued as a receipt showing the required Upgrade Points or mileage deducted for the upgrade.
Lounge Access: If you choose to pay for lounge access, an EMD will be issued showing the amount paid.
First Class passengers and ANA Diamond members can check-in for their flight at the ANA SUITE LOUNGE at Narita Airport. You're also welcome to bring one guest. Once you've checked your baggage, go through priority security and find the lounge at Airport Terminal 1 (South Wing).
Learn more about the ANA SUITE LOUNGE at Narita Airport.
Airport and Terminal | Flight Number | Counter Opening Time |
---|---|---|
Bangkok | NH850 | 2 hours and 45 minutes before departure time |
Bangkok | NH806/NH848 | 3 hours before departure time |
Beijing Terminal 3 |
All Flights | NH964 2-1/2 hours before departure time NH980/962 3 hours before departure time |
Brussels | All Flights | 3 hours before departure time |
Chicago Arrival/Terminal 5 Departure/Terminal 1 |
All Flights | 3 hours before departure time |
Dalian | All Flights | 2 hours before departure time |
Delhi Terminal 3 |
All Flights | 3-1/2 hours before departure time |
Frankfurt Terminal 1 Hall B |
All Flights | 3 hours before departure time |
Guangzhou Terminal 1 |
All Flights | 3 hours before departure time |
Hangzhou Terminal 4 |
All Flights | 3 hours before departure time |
Hanoi Terminal 2 |
All Flights | 3 hours before departure time |
Hong Kong Terminal 1 |
All Flights | 3 hours before departure time |
Ho Chi Minh City Terminal2 |
All Flights | 3 hours before departure time |
Honolulu Terminal 2 |
All Flights | 3 hours before departure time |
Houston Terminal D |
All Flights | 3 hours and 45 minutes before departure time |
Jakarta Terminal 3 |
All Flights | 2-1/2 hours before departure time |
Kansai Terminal 1 |
NH973 NH975 NH979 |
6:30 13:25 7:00 |
Kuala Lumpur Main Terminal |
All Flights | 3 hours before departure time |
London Terminal 2 |
All Flights | 3 hours before departure time |
Los Angeles Tom Bradley International Terminal |
All Flights | 3 hours before departure time |
Manila Terminal 3 |
All Flights | 3 hours before departure time |
Mexico City Terminal 1 |
All Flights | 3 hours and 45 minutes before departure time |
Mumbai Terminal 2 |
All Flights | 3 hours before departure time |
Munich Terminal 2 |
All Flights | 3 hours before departure time |
New York City Terminal 7 |
All Flights | 3 hours before departure time |
Paris Terminal 1 |
All Flights | 3 hours before departure time |
Perth Terminal 1 |
All Flights | 3 hours before departure time |
Qingdao | All Flights | 3 hours before departure time |
San Francisco International Terminal |
All Flights | 3 hours before departure time |
Seattle | All Flights | 3 hours before departure time |
Seoul (Gimpo) International Terminal |
All Flights | NH862 6:00 NH864/NH868 2-1/2 hours before departure time |
Shenzhen Terminal 3 |
All Flights | 3 hours before departure time |
Shanghai (Pudong) Terminal 2 |
NH974/NH976 | 2-1/2 hours before departure time |
Shanghai (Pudong) Terminal 2 |
NH972/NH920/NH968 | NH972 2 hours and 20 minutes before departure time NH920/NH968 3 hours before departure time |
Shanghai (Hongqiao) Terminal 1 |
All Flights | 3 hours before departure time |
Singapore Terminal 2 |
All Flights | 3 hours before departure time |
Sydney Terminal 1 |
All Flights | 3 hours before departure time |
Taipei (Songshan) Terminal 1 |
All Flights | 2-1/2 hours before departure time |
Tokyo Narita Terminal 1 |
All Flights | 7:00 * SUITE CHECK-IN/7:30 |
Tokyo Haneda Terminal 2 |
All Flights | 6:05 * SUITE CHECK-IN/6:05 |
Tokyo Haneda Terminal 3 |
All Flights | 6:25 |
Vancouver International Terminal |
All Flights | 3 hours before departure time |
Vienna Terminal 3 |
All Flights | 3 hours before departure time |
Washington, D.C. | All Flights | 3 hours before departure time |
Notes:
Airport check-in opens one day prior to the departure date for flights departing after midnight (any flight between 12:00 a.m. and 1:59 a.m.).
Please be aware of the date and time of your arrival, as the check-in and departure dates could be on different days. Airport check-in procedures begin one day prior to the departure date for flights departing after midnight.
Passengers need to check in before the airport check-in counter closes, 1 hour before departure.
Please check the arrival date at your destination when making your booking.
Arrival dates are shown as follows on the Check Availability screen when booking flights:
When arriving the same day: No date displayed beside the arrival time.
When arriving the day before: -1 is displayed next to the arrival time.
When arriving the next day: +1 is displayed next to the arrival time.
Our self-service check-in kiosks make checking in at the airport easy. In addition to checking in, you can confirm or change your seat, register your mileage, and view upgrade options if applicable.
All ANA Group international flights departing from Beijing, Brussels, Chennai, Dalian, Frankfurt, Guangzhou, Hong Kong, Honolulu, Jakarta, Kansai, Kuala Lumpur, London, Los Angeles, Mumbai, Paris, Perth, Qingdao, Seattle, Seoul (Gimpo), Shenzhen, Singapore, Taipei (Taoyuan/Songshan), Tokyo Haneda, Tokyo Narita, Vienna and Xiamen.
You can use the self-service kiosks even if you already have a mobile boarding pass. However, please see a check-in counter agent if your reservation has been changed and not reissued, if you are traveling with children 2 or under, or when using code-share flights.
Airport | Operating Hours |
---|---|
Shanghai (Pudong) | 3.5 hours prior to departure flight - closing of check-in counter |
Beijing | Closed |
Brussels | 4 hours before first flight until closing of check-in counter |
Chennai | 3 hours before the first flight until closing of check-in counter |
Dalian | 4.5 hours prior to departure flight - closing of check-in counter |
Frankfurt | 6 hours prior to departure flight - closing of check-in counter |
Guangzhou | Closed |
Haneda Terminal 2 |
6:00 - check-in close time for the last departure flight of the day |
Haneda Terminal 3 |
6:15 - check-in close time for the last departure flight of the day |
Hong Kong | 3 hours before the first flight until closing of check-in counter |
Honolulu | 3 hours prior to departure flight - closing of check-in counter |
Jakarta | 3 hours before the first flight until closing of check-in counter |
Kansai | 6:00 - check-in close time for the last departure flight of the day |
Kuala Lumpur | Closed |
London | 4 hours before the first flight until closing of check-in counter |
Los Angeles | 3.5 hours before the first flight until closing of check-in counter |
Mumbai | 3 hours and 25 minutes before the first flight until closing of check-in counter |
Narita | 6:00 a.m. check-in close time until the last departure flight of the day |
Paris | 24 hours prior to departure flight - closing of check-in counter |
Perth | Closed |
Qingdao | 4 hours before the first flight until closing of check-in counter |
Seattle | 4 hours before the first flight until closing of check-in counter |
Seoul (Gimpo) | 4 hours prior to departure flight - closing of check-in counter |
Shenzhen | 3 hours before the first flight until closing of check-in counter |
Singapore | 3 hours before the first flight until closing of check-in counter |
Taipei (Taoyuan) | 2.5 hours before the first flight until closing of check-in counter |
Taipei (Songshan) | 11:00 closing of check-in counter until the last departure flight of the day |
Vienna | 6 hours before the first flight until closing of check-in counter |
Any passenger who has an e-Ticket can use the self-service kiosk if it's available. However, you must visit the ANA check-in counter if:
The Self-Service Check-in machine may not be available depending on the ticket and the type of passport. Please ask an ANA ground staff member for details.
Self-service baggage drop machines are available at some airports. Passengers who have checked in and have a boarding pass can go directly to a self-service machine to check in their bags. Please see Baggage Information for more information.
INTRO
Follow the step-by-step instructions below to use the self-service kiosk.
After a few seconds, the Dangerous Goods Screen will be displayed.
If "Search by Passport" is selected the Passport Reader Screen will be displayed.
Place the passport that is registered to your reservation information onto the passport reader.
If "Search by Boarding Pass Barcode" is selected, the 2D Barcode Reader Screen will be displayed.
Place the 2D barcode (QR code) that is printed on the upper right corner of your itinerary receipt onto the barcode reader.
Place your passport onto the passport reader to register the relevant information.
Confirm that the passport information is correct.
If you wish to confirm your seat location or change your seat selection, tap the "Seat Map" button. The Seat Map Screen will be displayed.
If you wish to register your mileage, tap the "Register Miles" button. The Enter Frequent Flyer Program Membership Number Screen will be displayed.
Please collect all issued boarding passes.
This screen confirms the completion of check-in procedures.
You will be transferred to Step 2 after a few seconds.
Select your preferred method to search for your reservation.
Enter the confirmation number (6 alphanumeric characters) that is found on your itinerary receipt.
Proceed to Step 9.
Enter the frequent flyer number that is registered to your reservation information.
Proceed to Step 9.
Enter the 13-digit e-Ticket number that is found on your itinerary receipt.
Proceed to Step 9.
Insert the frequent flyer card that is registered to your reservation information into the card reader slot.
Proceed to Step 9.
Place the passport that is registered to your reservation information or the 2D barcode (QR code) that is printed on the upper right corner of your itinerary receipt onto the reader.
Proceed to Step 9.
Place your passport onto the passport reader to register the relevant information.
Check the reservation details displayed and tap the Next button.
Proceed to Step 13.
If you wish to confirm your seat location or change your seat selection, tap the Change Seats button.
Proceed to Step 11.
If you wish to register your mileage, tap the Edit button.
Proceed to Step 12.
After selecting your desired seat, tap the Continue button.
Proceed to Step 10 again to view the latest details for your reservation.
Select the relevant airline from the Suggestions and enter the frequent flyer number that you wish to register.
After you have registered your number, proceed to Step 10 again to view the updated details for your reservation.
If you do not have baggage to check in, select No Baggage to check-in.
Proceed to Step 16.
If you have baggage to check in, select Baggage to check-in.
Proceed to Step 14.
Select the number of pieces of baggage that you are checking in.
Proceed to Step 15.
Take the baggage tags and confirm the details, then tap Next.
Proceed to Step 16.
Collect the issued boarding pass and confirm the completion of check-in procedures.