Customers with Assistance Dogs

Customers with Assistance Dogs

Assistance dogs including Guide Dogs (Seeing Eye dogs), hearing dogs, and mobility assistance dogs can be brought on board free of charge.

japan domestic flights
international flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Notes

  • You are required to tether the service dog on a lead, harness or similar at all times.
  • A service dog must be trained to perform specific work and provide support for a person with a disability. Our staff at the departure airport may ask you several questions. If we decide as a result that the service dog criteria are not met, your dog will be checked in as a pet in the cargo compartment.
  • Guide dogs, hearing dogs, and mobility assistance dogs are permitted on board all flights.
  • Medium or large-sized dogs will have to lie down on the floor of the cabin. For large-size dogs, this may result in their intruding into the space of the adjacent seat or the aisle. In this instance, you may be required to purchase the adjacent seat as space for your service dog. If you wish to bring a pet cage on board the aircraft,
    please check Carry-on Baggage Size and Rules (International Flights).
  • For codeshare flights on US routes, the aforementioned service dogs are accepted only on codeshare flights with United Airlines.
  • ANA's handling is based on the regulations and notices of the US Department of Transportation (US DOT). For further details, please see the US Department of Transportation website.
  • If you violate the items specified on the application document, or if the service dog causes damage inside the airport or aircraft, ANA will claim compensation from the passenger with service dog for the damage.
  • In accordance with airport management regulations in Japan, assistance dogs (other than guide dogs, hearing dogs, and mobility assistance dogs) are prohibited from accompanying passengers within the airport terminal and are required to be transported by cage.

Reservations

Guide Dogs, Hearing Dogs, Mobility Assistance Dogs

illustration of a man with an assistance dog

Upon making your reservation, please inform us if you will need any assistance when traveling with your assistance dog.

japan domestic flights

The staff at the airport will confirm the Assistance Dog Certificate (Guide Dog Certificate for a guide dog) and the assistance dog indication on the dog.

international flights

You may be asked to present a document, harness, tag, etc that proves the dog is a guide dog, hearing dog or mobility assistance dog. In addition, we may ask you for confirmation or similar.

Alert Dogs, Psychiatric Service Dogs, and Emotional Support Dogs

Alert Dogs, Psychiatric Service Dogs, and Emotional Support Dogs are allowed inside the cabin on eligible routes only.
Please refer to the chart for accepted service dogs based on route.

Type of Service Dog Eligible route
  • Psychiatric Service Dog
  • Alert Dog
U.S.
Canada
Mexico
  • Emotional Support Dog
Mexico only

For non-eligible dogs and/or itineraries including connecting flights with destinations other than the USA, Mexico and Canada, the dog will be checked in as a pet in the cargo hold.
A hard, leak-proof cage with security lock is required to keep the dog in the cargo.

(Example) Psychiatric Service Dog
NH11 March 15 Chicago to Haneda : permitted on board (cabin)
NH801 March 16 Haneda to Singapore : Pet in the cargo compartment

(Example) Alert Dog
NH105 April 10 Los Angeles to Haneda : permitted on board (cabin)
NH993 April 11 Haneda to Okinawa : Pet in the cargo compartment

Transportation fees may be waived on certain routes for eligible service dogs with proper documentation.
Please contact ANA Disability Desk for details.

Traveling on routes to/from the U.S.

Please prepare the following application and notify the ANA Disability Desk at least 48 hours prior to departure.

U.S.Department of Transportation Service Animal Air Transportation Form

Transportation Restrictions for Dogs Traveling to the United States

Due to the notice issued by Centers for Disease Control and Prevention (CDC), the entry to the U.S. of dogs from countries and areas that CDC considers high risk for rabies, and dogs that have been in countries and areas at high risk for rabies in the past 6 months are temporarily restricted.
In addition, CDC has issued a notice that the entry requirements for all dogs on passenger and cargo flights arriving in the U.S. on or after August 1, 2024, will be revised.
For details, please refer to "For Passengers Traveling with Dogs to the United States U.S.".

Traveling on routes to/from Canada

Please prepare the following two documents and notify the ANA Disability Desk at least 96 hours prior to departure.

  1. Service Dog Behavior and Training Attestation Form
  2. Identification card or other document issued by an organization or person specializing in service dog training.

Traveling on routes to/from Mexico

Please prepare the following application and notify the ANA Disability Desk at least 48 hours prior to departure.

Psychiatric Service Dog/Emotional Support Dog Application for Mexico

Contact Information for Sending Applications / Inquiries

Email inquiry
Inquiries by Telephone

Customers Traveling with a Guide Dog, Hearing Dog, or Mobility Assistance Dog Certified outside Japan

For your comfortable stay and activity in Japan, "Application for Temporary Certification of foreign Assistance Dog Users." can be acquired. For details, Please see the Notice to Assistance Dog Users from Overseas on the Ministry of Health, Labour and Welfare website.

Animal Quarantine

international flights

If you board an international flight, your assistance dog may be subject to quarantine depending on the country. In Japan, certain procedure must be completed upon taking your assistance or service dog out of Japan and upon bringing it back.

Please see the Animal Quarantine Service (AQS) page on the Ministry of Agriculture, Forestry and Fisheries website for further information.

Codeshare Flights

japan domestic flights

Guide dogs, hearing dogs, and mobility assistance dogs are permitted on board.

international flights

Please contact the ANA Disability Desk for details, as some codeshare partner airlines may accept guide dogs, hearing dogs, mobility assistance dogs and other service dogs on board.

Seat Preferences

Due to safety reasons, emergency exit row seats are not available for passengers traveling with Assistance or Service Dogs.

  • * Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
  • * Some Japan domestic fares are not eligible for online advance seat reservation.

Boarding

Please arrive early at the airport in order to have leave enough time for necessary procedures.

international flights

All required documents of the dog for entry into the country (ies) en route.

Approximate Time of Arrival to the Airport

Please inform the staff at the check-in counter that you are traveling with your Assistance or Service Dog if you need any assistance.
Please inform the gate agent in advance at the boarding gate when you are traveling with your Assistance or Service Dog to guide you with priority boarding.

japan domestic flights

60 minutes prior to the departure time

international flights

120 minutes prior to the departure time

Pre-boarding Service

Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

Arrival

If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.

FAQ&Contact

Frequently asked questions about Customers with Assistance Dogs

If you have any questions or concerns, please contact the ANA Disability Desk.