On this page, you’ll find contact information for the ANA Mileage Club and ANA Disability Desk. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.
You can also confirm reservation changes and flight status online.
Before making your inquiry, you can also check for more information on this website.
Forgotten Articles and Delayed or Damaged Baggage
Please see the numbers below for inquiries about flight tickets and mileage.
Please refer to Average Wait Time to view the best time to call in.
1-800901642 (Toll-free, 24hours, open daily)*1
Calls cannot be made to this number from outside of Ireland.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
When your call does not connect to the above number, please call the number below.
+81-3-4332-6848 (Charged, 24hours, open daily)*1
Charges for international call to Japan will apply.
Forgotten Articles and Delayed or Damaged Baggage
Please see the numbers below for inquiries about flight tickets and mileage.
Please refer to Average Wait Time to view the best time to call in.
8001-3443 (Toll-free, 24hours, open daily)*1
Calls cannot be made to this number from outside of Norway.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
When your call does not connect to the above number, please call the number below.
+81-3-4332-6852 (Charged, 24hours, open daily)*1
Charges for international call to Japan will apply.
210-4286844 (Charged, )Monday-Friday: 9:00AM - 6:00PM, Saturday: 10:00AM - 1:00PM (not available on Sunday or national holidays)*1
Times are shown in Greek time, and the Greek calendar applies for national holidays.
Customers calling from outside of Greece should dial +30-210-4286844. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
+49-69-29976-198 (Charged, 24hours, open daily)*1
Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
General Sales Agent Galant Hellas S.A. (Athens)
Address:1st Floor, 33, Zeppou Street, Glyfada, 166 75, Greece
Address:Monday-Friday: 9:00AM - 6:00PM, Saturday: 10:00AM - 1:00PM (not available on Sunday or national holidays)
Forgotten Articles and Delayed or Damaged Baggage
Please see the numbers below for inquiries about flight tickets and mileage.
Please refer to Average Wait Time to view the best time to call in.
+49-69-29976-198 (Charged, 24hours, open daily)*1
Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
When your call does not connect to the above number, please call the number below.
+81-3-4332-6874 (Charged, 24hours, open daily)*1
Charges for international call to Japan will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
02-6770678 (Charged, 9:00AM - 7:00PM (not available on Friday or national holidays))
Customers calling from outside of the United Arab Emirates should dial +971-2-6770678. International call charges will apply.
04-4060 515 (Charged, 8:00AM - 6:00PM (not available on Friday or national holidays))
Customers calling from outside of the United Arab Emirates should dial +971-4-4060 515. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
+49-69-29976-198 (Charged, 24hours, open daily)*1
Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
General Sales Agent Sharaf Travel (Abu Dhabi)
Address:Burj Al Saadiyat, Electra Street, Opposite AD CB Bank, Abu Dhabi, UAE
Business Hours:9:00AM - 7:00PM (not available on Friday or national holidays)
General Sales Agent Sharaf Travel (Dubai)
Address:Sharaf Travel Building, Khalid Bin Waleed Street, Bur Dubai, Post Box 21593, Dubai, UAE
Business Hours:8:00AM - 6:00PM (not available on Friday or national holidays)
09-9669339 (Charged, 9:00AM - 5:00PM (not available on Friday, Saturday or national holidays)))
Customers calling from outside of Israel should dial +972-9-9669339. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
+49-69-29976-198 (Charged, 24hours, open daily)*1
Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
General Sales Agent Fly2Japan (Tel Aviv)
Address:60 Medinat Hayehudim St. Herzlia Pituach, Israel
Business Hours:9:00AM - 5:00PM (not available on Friday, Saturday or national holidays)
0570-029-333 (Fixed rate within Japan)
03-6741-6685 (Toll number)
Operator hours: International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)
Telephone Inquiry
ANA International In-flight Sales
0120-283-757 (Toll-free number)
03-6253-7282 (Toll number)
Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)
Business hours
9:00 to 18:00 (available year round)
(fixed rate from anywhere in Japan)
(Charged number)
Dial a number above and select "2" when the automated voice system is prompted.
If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.
An Online Dispute Resolution (ODR) platform has been set up by the European Commission : http://ec.europa.eu/consumers/odr/, which provides easy access to alternative dispute resolution. (ADR).
A list of EU member states national designated bodies responsible for ensuring the rights of passengers can be found on :
https://ec.europa.eu/transport/sites/transport/files/2004_261_national_enforcement_bodies.pdf
[For EU resident customers with flight to / from United Kingdom]
Please note that All Nippon Airways is not required to offer, and does not subscribe to, an ADR scheme.
[For passengers with flights from Germany]
If you are unhappy with our response to your complaint, you can refer your complaint to SÖP*, Germany’s independent arbitration board for public passenger transport that oversees all carriers. Please note that correspondence with SÖP will be conducted in German.
If you need to travel with medication, medical equipment or devices, such as CPAP machines, or hearing aids that emit radio waves, please contact the ANA Disability Desk in advance to confirm if the item is permitted onboard.
0120-029-377 (toll-free, open 4:00 p.m. - 0:00 a.m. PST)
FAX: 0120-029-366
When your call does not connect to the above number, please call the number below. International call charges will apply.
0570-029-377 (charged, open 4:00 p.m. - 0:00 a.m. PST)
03-6741-8900 (charged, open 4:00 p.m. - 0:00 a.m. PST)
FAX: 03-6741-8710
Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.
Please note that we do not accept the following requests by email.