Connect with ANA

Contact Information for Europe and the Middle East Customers

On this page, you’ll find contact information for the ANA Mileage Club and ANA Disability Desk. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.

Information

Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed.

  • Business hours (Japan Standard Time): 8:00 - 19:00, 22:00 - 8:00 (open year around)

We apologize for any inconvenience this may cause.

Procedures and Information

You can also confirm reservation changes and flight status online.

General Inquiries

Before making your inquiry, you can also check for more information on this website.

Inquiries in Europe

Ireland

E-mail Inquiries

Telephone Inquiries

Forgotten Articles and Delayed or Damaged Baggage

Please see the numbers below for inquiries about flight tickets and mileage.

Please refer to Average Wait Time to view the best time to call in.

Average Wait Time

  • Calls cannot be made to this number from outside of Ireland.
  • Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
  • Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

1-800901642 (Toll-free, 24hours, open daily)*1

When your call does not connect to the above number, please call the number below.

+81-3-4332-6848* (Charged, 24hours, open daily)*1

  • * Charges for international call to Japan will apply.
  • *1.
    Business hours are temporarily changed, please see the details "special notice" as top of this page.

Norway

E-mail Inquiries

Telephone Inquiries

Forgotten Articles and Delayed or Damaged Baggage

Please see the numbers below for inquiries about flight tickets and mileage.

Please refer to Average Wait Time to view the best time to call in.

Average Wait Time

  • Calls cannot be made to this number from outside of Norway.
  • Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
  • Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

8001-3443 (Toll-free, 24hours, open daily)*1

When your call does not connect to the above number, please call the number below.

+81-3-4332-6852* (Charged, 24hours, open daily)*1

  • * Charges for international call to Japan will apply.
  • *1.
    Business hours are temporarily changed, please see the details "special notice" as top of this page.

Greece

E-mail Inquiries

Telephone Inquiries

Flight Ticket Reservations

210-4286844 (Charged, )Monday-Friday: 9:00AM - 6:00PM, Saturday: 10:00AM - 1:00PM (not available on Sunday or national holidays)
Languages:English and Greek
General Sales Agent:GALANT HELLAS S. A.
City:Athens

Times are shown in Greek time, and the Greek calendar applies for national holidays.

Customers calling from outside of Greece should dial +30-210-4286844. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

+49-69-29976-198 (Charged, 24hours, open daily)*1

  • * Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
  • *1.
    Business hours are temporarily changed, please see the details "special notice" as top of this page.

Inquiries at Ticketing Counter

General Sales Agent Galant Hellas S.A. (Athens)

Address:1st Floor, 33, Zeppou Street, Glyfada, 166 75, Greece

Business Hours:Monday-Friday: 9:00AM - 6:00PM, Saturday: 10:00AM - 1:00PM (not available on Sunday or national holidays)

Languages:English and Greek

+210-4286844 (Charged)

Customers calling from outside of Greece should dial +30-210-4286844. International call charges will apply.

Other countries in Europe

E-mail Inquiries

Telephone Inquiries

Forgotten Articles and Delayed or Damaged Baggage

Please see the numbers below for inquiries about flight tickets and mileage.

Please refer to Average Wait Time to view the best time to call in.

Average Wait Time

Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

+49-69-29976-198 (Charged, 24hours, open daily)*1

Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

When your call does not connect to the above number, please call the number below.

+81-3-4332-6874* (Charged, 24hours, open daily)*1

  • * Charges for international call to Japan will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
  • *1.
    Business hours are temporarily changed, please see the details "special notice" as top of this page.

Inquiries in the Middle East

United Arab Emirates

E-mail Inquiries

Telephone Inquiries

Flight Ticket Reservations

02-6770678 (Charged, 9:00AM - 7:00PM (not available on Friday or national holidays))
Languages:English
General Sales Agent:Sharaf Travel
City:Abu Dhabi

Customers calling from outside of the United Arab Emirates should dial +971-2-6770678. International call charges will apply.

04-4060 515 (Charged, 8:00AM - 6:00PM (not available on Friday or national holidays))
Languages:English
General Sales Agent:Sharaf Travel
City:Dubai

Customers calling from outside of the United Arab Emirates should dial +971-4-4060 515. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

+49-69-29976-198* (Charged, 24hours, open daily)*1

  • * Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
  • *1.
    Business hours are temporarily changed, please see the details "special notice" as top of this page.

Inquiries at Ticketing Counter

General Sales Agent Sharaf Travel (Abu Dhabi)

Address:Burj Al Saadiyat, Electra Street, Opposite AD CB Bank, Abu Dhabi, UAE

Business Hours:9:00AM - 7:00PM (not available on Friday or national holidays)

Languages:English

+02-6770678* (Charged)

Customers calling from outside of the United Arab Emirates should dial +971-2-6770678. International call charges will apply.

General Sales Agent Sharaf Travel (Dubai)

Address:Sharaf Travel Building, Khalid Bin Waleed Street, Bur Dubai, Post Box 21593, Dubai, UAE

Business Hours:8:00AM - 6:00PM (not available on Friday or national holidays)

+04-4060 515* (Charged)

Customers calling from outside of the United Arab Emirates should dial +971-4-4060 515. International call charges will apply.

Israel

E-mail Inquiries

Telephone Inquiries

Flight Ticket Reservations

09-9669339 (Charged, 9:00AM - 5:00PM (not available on Friday, Saturday or national holidays)))
Languages:English and Hebrew
General Sales Agent:Fly2Japan
City:Tel Aviv

Customers calling from outside of Israel should dial +972-9-9669339. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

+49-69-29976-198* (Charged, 24hours, open daily)*1

  • * Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.
  • *1.
    Business hours are temporarily changed, please see the details "special notice" as top of this page.

Inquiries at Ticketing Counter

General Sales Agent Fly2Japan (Tel Aviv)

Address:60 Medinat Hayehudim St. Herzlia Pituach, Israel

Business Hours:9:00AM - 5:00PM (not available on Friday, Saturday or national holidays)

Languages:English and Hebrew

+09-9669339* (Charged)

Customers calling from outside of Israel should dial +972-9-9669339. International call charges will apply.

Calls within Japan

ANA International Reservation and Customer Service Center

0570-029-333 (Fixed rate within Japan)

03-6741-6685 (Toll number)

Operator hours: International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)

  • * Depending on circumstances, reception hours might be changed.

Contact Information for Inquiries about Products

Telephone Inquiry

ANA International In-flight Sales

0120-283-757 (Toll-free number)

03-6253-7282 (Toll number)

Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)

  • * Depending on circumstances, reception hours might be changed

ANA Airport Support Inquiries

Inquiries from within Japan

Business hours

9:00 to 18:00 (available year round)

0570-029-701

(fixed rate from anywhere in Japan)

03-6741-8702

(Charged number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.

Emergency Contact Information

  • Customers that use an ANA-operated flight departing from an EU member country, the U.S. or Mexico can register emergency contact details with ANA in the case of an accident.
  • Customers that wish to register this information should print out the appropriate emergency contact information form below, complete the required sections of the form, and hand it to airport staff at the boarding gate on the day of departure from their home country.
  • Note: Collected emergency contact information will not be used for commercial purpose. The information will be disposed of appropriately after the flight arrives at its destination.

Other Information

An Online Dispute Resolution (ODR) platform has been set up by the European Commission : http://ec.europa.eu/consumers/odr/, which provides easy access to alternative dispute resolution. (ADR).

A list of EU member states national designated bodies responsible for ensuring the rights of passengers can be found on :
https://ec.europa.eu/transport/sites/transport/files/2004_261_national_enforcement_bodies.pdf

[For EU resident customers with flight to / from United Kingdom]

Please note that All Nippon Airways is not required to offer, and does not subscribe to, an ADR scheme.

[For passengers with flights from Germany]

If you are unhappy with our response to your complaint, you can refer your complaint to SÖP*, Germany’s independent arbitration board for public passenger transport that oversees all carriers. Please note that correspondence with SÖP will be conducted in German.

  • * SÖP Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
    Fasanenstraße 81
    10623 Berlin
    https://soep-online.de

Contact Information in Each Region

ANA Disability Desk Contact Information

If you need to travel with medication, medical equipment or devices, such as CPAP machines, or hearing aids that emit radio waves, please contact the ANA Disability Desk in advance to confirm if the item is permitted onboard.

  • Be prepared to provide the manufacturer, product name, model, size, battery type, etc.
  • Please note that we may check your equipment again at the airport before departure.

Within Japan

0120-029-377 (toll-free, open 4:00 p.m. - 0:00 a.m. PST)

FAX: 0120-029-366

When your call does not connect to the above number, please call the number below. 

0570-029-377 (charged, open 4:00 p.m. - 0:00 a.m. PST)

03-6741-8900 (charged, open 4:00 p.m. - 0:00 a.m. PST)

FAX: 03-6741-8710

Email Inquiry

Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.

Please note that we do not accept the following requests by email.

  • Seat availability information, New reservation, Reservation change / cancellation, Airline ticket refund
  • Technical questions about the PC itself