Safety Information

Safety Tips While Onboard the Aircraft

To assure a pleasant and safe flight for everyone, passengers are asked to follow the safety rules and regulations listed here.

Safety Requests

  • After boarding, stow your baggage, take your seat, and fasten your seat belt.
  • Please keep your seat belt fastened when the seat belt sign is on, and whenever you are seated.
  • After the aircraft doors have been closed, please switch your electronic devices to airplane mode or turn them off.
  • Be sure to watch the video about emergency equipment and read the safety instructions card before takeoff.
  • Return your seat and table to their original positions during takeoff and landing.
  • Smoking is strictly prohibited throughout the cabin, including the lavatories.
  • Out of consideration for other passengers, the use of smokeless tobacco products and smoke substitutes (electronic cigarettes, etc.) that do not emit fire is also prohibited on board.
  • ANA requests all passengers refrain from photographing other passengers and staff on duty without their consent, as it may cause inconvenience to other passengers. Your understanding and cooperation are highly appreciated.

Emergency Exit Row Seat Passengers

Passengers seated in exit row seats are required to assist our crew members in case of an emergency evacuation. Crew members will provide direction on performing some of the following tasks:

  • Keep other passengers away from the Emergency Exit Door until a crew member securely opens it.
  • Follow the crew members' instructions after opening the Emergency Exit Door, and once they’ve confirmed the safety outside the aircraft.
  • After the escape slide fully inflates, have other passengers evacuate as quickly as possible.
  • Assist other passengers after evacuating from the aircraft.
  • Direct other passengers to move away from the aircraft immediately.
  • Crew members will instruct other tasks as necessary.

Please note that passengers will not be able to occupy an emergency exit row seat if they are unable to offer the types of assistance mentioned above, or do not agree to do so. Please read the safety instructions leaflet in your seat pocket after boarding.

Emergency Evacuation Safety Tips

leaving baggage behind when evacuating

Leaving Baggage Behind

Baggage could cause an obstruction in the event of an evacuation or damage the slide and render it unusable. For this reason, passengers must leave all baggage behind.

high heels damaging evacuation slide

High Heels

High heels could damage or deflate the slide and must therefore be removed.

evacuation slide

Points to Note When Existing the Aircraft in an Emergency

  • Put both arms out, sit up straight so that you can see your landing point, and slide down.
  • Passengers providing assistance should stand on either side of the slide, and help others coming down the slide to their feet by taking their arms.
  • Tell other passengers to immediately move far away from the aircraft to safety.