We are committed to making our travelers as comfortable as possible, and even more for our Premium Members. We hope you enjoy these special services to support you throughout your travel.
Enjoy these special services that will take you smoothly from check-in to baggage claim.
Priority check-in counters are available for Premium Members all over the world. Services may vary based on the route and airport. Please present your ANA Mileage Club app digital card or Premium Status card to the check-in counter agent upon check-in.
* Services may vary on the route and airport.
Diamond Service Members
Platinum Service Members
Super Flyers Members
Diamond Service Members and one traveling companion can use the First Class check-in counter and ANA SUITE check-in counter to check in.
Business Class check-in counters are available to:
Note: First Class and Business Class check-in counters are available when the applicable class is present on the ANA Group international flight you are boarding.
Priority check-in counters specified as Star Alliance Gold also are available for:
Priority check-in is available when boarding Japan domestic flights operated by ANA Group, ANA codeshare flights with an ANA flight number, and flights on these airlines: AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER.
* Not available when using Amakusa Airlines.
* When using Japan Air Commuter, Japan Airlines' Priority Check-In Counters are available.
Eligible customers: Diamond Service members + One accompanying guest
Eligible customers: Diamond Service members + One accompanying guest, Platinum Service Members, Super Flyers Card Members, and Star Alliance Gold Members
The ANA SUITE check-in counter is available at Haneda Airport for Diamond Service Members and one traveling companion.
The ANA PREMIUM check-in counter is available at these airports: Haneda Airport, Narita Airport, New Chitose Airport, Itami Airport, Kansai Airport, Kobe Airport, Nagoya (Chubu) Airport, Fukuoka Airport, Naha Airport, Sendai Airport, Komatsu Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Kumamoto Airport, Miyazaki Airport and Kagoshima Airport.
Diamond Service Members
Platinum Service Members
Super Flyers Members
On ANA Group-operated flights, priority tags will be attached to all checked baggage. Your checked baggage will be given priority in handling and will be delivered first at baggage.
Please present your ANA Mileage Club app digital card or Premium Status card when checking in your bags.
Diamond Service Members
Platinum Service Members
Super Flyers Members
Important Notices
Bags checked in on international flights operated by ANA Group will be labeled with a "FIRST CLASS" priority tag regardless of boarding class for Diamond Service Members.
For the following members, a "Star Alliance" priority tag will be attached to baggage, except when flying in First Class:
Priority Baggage Claim is available on domestic flights operated by ANA Group, ANA codeshare flights with an ANA flight number, and flights on these airlines: AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air, STARFLYER and Japan Air Commuter.
For Diamond Service Members, priority bags will be marked "FIRST" on your baggage tag regardless of your boarding class.
Regardless of your boarding class, priority bags will be marked "PRIORITY" for these members:
The free baggage allowance is based on your boarding class and entitles you to one extra piece of baggage.
FIRST CLASS
Free Baggage Allowance is up to 4 pieces and maximum of 32 kg (70 lbs) per piece.
BUSINESS CLASS
Free Baggage Allowance is up to 3 pieces and maximum of 32 kg (70 lbs) per piece.
PREMIUM ECONOMY
Free baggage allowance increased up to 3 pieces and maximum of 23 kg (50 lbs) per piece.
ECONOMY CLASS
Free baggage allowance increased up to 1-3 pieces and maximum of 23kg (50 lbs) per piece.
Total length, width and height is 158 cm or less (Including wheels and handle)
BRONZE | PLATINUM | DIAMOND | SUPER FLYERS CARD |
---|---|---|---|
Primary member | Primary member | Primary member | Primary member/Registered family members |
When boarding ANA Group operated flights, exclusive security check points are available at the following airports. Will be able to clear smoothly without waiting in long line even during crowded peak season.
Diamond Service Members
Platinum Service Members
Super Flyers Members
Exclusive security checkpoints are available for some ANA Mileage Club Premium Members at these airports:
Currently, due to operational restrictions imposed by the Airport Authority, exclusive security checkpoints (priority lanes) for premium members are not available for use at Haneda airport.
Diamond Service Members and one traveling companion can use the exclusive security checkpoint at the ANA SUITE check-in counter.
Other exclusive security checkpoints (priority lanes) are available at Narita for:
A STAR ALLIANCE GOLD TRACK exclusive security checkpoint is also available at Narita for these members.Please show your boarding pass to use this service:
Note: STAR ALLIANCE GOLD TRACK is available at airports around the world when boarding Star Alliance member airline operated flights or connecting to/from a Star Alliance Connecting Partner flight. Please check the Star Alliance Website for applicable airports.
An exclusive security Fast Lane is available at Kansai for Diamond Service Members (primary member and one traveling guest).
Exclusive security checkpoints are available on domestic flights operated by ANA Group, ANA codeshare flights with an ANA flight number, and flights on these airlines: AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER.
* Not available when using Amakusa Airlines.
* When using Japan Air Commuter, Japan Airlines' Dedicated Security Checkpoints are available.
Eligible customers: Diamond Service members + One accompanying guest.
Eligible customers: Diamond Service members + One accompanying guest, Platinum Service Members, Super Flyers Card Members, and Star Alliance Gold Members.
This service is available to Diamond Service Members and one traveling guest at the ANA SUITE check-in counter at Haneda Int'l Airport. Please visit the counter in advance with your traveling guests, and complete the registration process.
This service is available at the ANA PREMIUM CHECK-IN counter at
Haneda Airport, New Chitose Airport, Fukuoka Airport and Itami Airport for these members:
An exclusive security checkpoint is available. If you have any baggage to check in, please do so at the ANA PREMIUM CHECK-IN counter (priority check-in counter) before passing through the security checkpoint.
Note: Detailed information on each Japan domestic airport is available on the ANA Japan Website.
We offer priority boarding to Premium Members boarding ANA Group-operated flights or Star Alliance member flights on all domestic and international routes, regardless of boarding class. Please present your ANA Mileage Club app digital card or Premium status card when boarding.
Diamond Service Members
Platinum Service Members
Super Flyers Members
Notes:
Boarding Order
Passengers will be asked to board in accordance with the boarding group (1-5) indicated on their airport-issued boarding passes and security certificates.
Groups 1 to 5 are the boarding groups indicated on airport-issued boarding passes and security certificates.
After pre-boarding,* the following groupings apply:
Groups 1 to 5 are the boarding groups indicated on airport-issued boarding passes and security certificates.
After pre-boarding,* the following groupings apply:
Priority boarding is available when using the flights operated by following partner airlines with an ANA Flight Number.
On the date of your departure, if the requested flight or class of service is fully booked, you will be given priority on the waiting list for the next available seat.
Diamond Service Members
Platinum Service Members
Super Flyers Members
For Premium Members who arrive to Narita International Airport by car, we provide a discount when parked at our partner company parking garage. Careful service is provided from the point you depart for your trip until you pick up your car after your return. Earn miles when using this service, too.
Passengers who have purchased ANA Group-operated roundtrip international flights from Narita Airport with an ANA flight number.
Notes:
To reserve this service, press the "Apply" button under Optional Services on the Reservation Details screen of the ANA website after ticket purchase.
Member Status | Up to 3 days | 4 days | 5 days | 6 days | 7 days | 8 days | 9 days | 10 days |
---|---|---|---|---|---|---|---|---|
Diamond Members | 7,000 | 8,100 | 9,200 | 10,300 | 11,070 | 11,840 | 12,610 | 13,270 |
Platinum Members and Super Flyers Members | 7,500 | 8,600 | 9,700 | 10,800 | 11,570 | 12,340 | 13,110 | 13,770 |
Others | 10,500 | 11,600 | 12,700 | 13,800 | 14,570 | 15,340 | 16,110 | 16,770 |
(in Japanese yen, tax included)
Notes:
Premium Members can receive prioritized reservations (paid) for Parking Lot No. 3 (P3) at Haneda International Airport.
Reservations are accepted beginning 30 days before the parking day. If you wish to reserve parking on the day of your departure, please arrive two hours prior to the time you wish to park.
Diamond Service Members
Platinum Service Members
Super Flyers Members
The reservation fee is 1,000 yen. Please pay with a credit card upon making your reservation.
Reservations cannot be accepted by phone.
Parking Garage No. 3 (P3) 03-6428-9503
8:00AM-5:00PM (Year-round)
Premium Members can use the Frequent Visitor (e-channel) facilities for immigration procedures at Hong Kong Int'l Airport. This is a very convenient service for people who travel frequently to Hong Kong for business or leisure.
Diamond Service Members
Platinum Service Members
Super Flyers Members
When using for the first time, it is necessary to apply for registration during arrival in Hong Kong. Please complete registration procedures at the Enrollment Office in the Arrival Hall in Hong Kong Int'l Airport.
Special application office hours
First-time applications are accepted only during business hours.
Important Notices:
Frequent visitor e-channels are on the north and south sides of both 5F and 7F inside Terminal 1.
Star Alliance is the world's largest airline network, and offers you convenience, comfort and efficiency when traveling the globe. These Star Alliance services are offered to ANA Mileage Club Premium Members.
Priority check-in counters specified as Star Alliance Gold are available.
Star Alliance priority tags will be attached to all checked baggage (except when flying in First Class). Your checked baggage will be given priority in handling and will be delivered first at baggage claim.
Please present your ANA Mileage Club app digital card or Premium Status card when checking in your bags.
A Connecting Partner priority bag tag is applicable to all connecting journeys starting with the first connecting partner for:
Important Notices:
Free Baggage Allowance based on boarded class of service + 1 additional piece for free.
Free Baggage Allowance based on boarded class of service +20 kg (44 lb).
PLATINUM | DIAMOND | SUPER FLYERS CARD |
---|---|---|
Primary member | Primary member | Primary member/Registered family members |
We offer priority boarding to Premium Members boarding Star Alliance member flights, regardless of boarding class. Please present your ANA Mileage Club app digital card or Premium status card when boarding.
Diamond Service Members
Platinum Service Members
Super Flyers Members
Notes:
Diamond Service, Platinum Service, and Super Flyers members, will be entitled to airport services when presenting your status card.
Note: These services are available when boarding flights with ANA flight numbers and partner airline flight numbers. They are not available on non-codeshare routes.
Airline | Lounge Access*1 | Priority Check-in Counter | Priority Baggage Claim | Additional Free Baggage Allowances*3 | Priority Boarding |
---|---|---|---|---|---|
Air Dolomiti (EN)*6 | Available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction+1 extra piece*4 |
Not available |
Air Macau (NX) | Available | Available | Available | +44.09 lbs (+20kg) | Available |
Germanwings (4U) | Available*5 | Available | Not available | Weight restriction +44.09 lbs (+20kg) Quantity restriction+1 extra piece*4 |
Available |
Garuda Indonesia (GA) | Available*2 | Available | Available | Diamond Service Members: +44.09 lbs (+20kg); Platinum Service Members and Super Flyers Members: +22.04 lbs (+10kg) |
Available |
Eurowings (EW) | Available*5 | Available | Not available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Available |
Juneyao Airlines (HO)*7 | Available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Available |
Olympic Air (OA)*8 | Available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Available |
Philippine Airlines (PR) | Available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Available |
Shandong Airlines (SC) | Available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Available |
Vietnam Airlines (VN) | Available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Available |
Virgin Australia (VA) | Not available | Available | Available | Weight restriction +44.09 lbs (+20kg) Quantity restriction + 1 extra piece*4 |
Not available |
Notes: