Singapore Changi International Airport

Traveling to and from Singapore Changi International Airport

On this page, you will find the information you need to easily make your way through Singapore Changi International Airport and to your destination.


  • * ANA Group operated flights will depart from and arrive at Singapore International Airport Terminal 1 until October 4, 2023.
    From October 5, 2023 onwards the flights will depart and arrive from Terminal 2.

Guide to Singapore's Singapore Changi International Airport

Arrival and departure terminal maps and other information for navigating Singapore Changi airport.

Arrival Terminal

Arrival map of Singapore airport
Airport Map Information

Flights operated by ANA group will arrive at Terminal 2 of Singapore Airport.

On level 2, there is also Transfer Counter F, the Skytrain station for Terminal 3, and information counters. Go down to level 1 to go through Immigration, Quarantine, baggage claim and Customs. After Customs, there is an information counter, the Singapore Visitor Center, the Ground Transport Centre (for reservation counters for the airport shuttle and limousine services), bus stops, taxi stands, escalators, elevators and more.


Please present your passport, Immigration card and Customs Declaration Form on arrival.

  • * SG Arrival Card registration is required. Registration is possible 3 days prior to arrival. Please register on ICA web site.

Please follow the red line if you need to submit a tax application at Customs, or the green line if you don't need to.

GST (Goods and Services Tax)

In Singapore, most goods are subject to a consumption tax (GST) of 9%, which travelers can get back by applying for a refund. The refund is available only at the shops with display of "TAX FREE SHOPPING," "TAX FREE FOR TOURISTS" or "TAX REFUND." You can also visit a GST counter at the airport.

Departure Terminal

Departure map of Singapore airport
Airport Map Information

Flights operated by ANA group will depart from Terminal 2 of Singapore Airport.

  • If you have items to declare in your checked baggage, please go to the GST tax refund counter before Immigration.
  • Passengers seeking a refund of the GST should receive a stamp at Customs, go through Immigration, and proceed to the GST refund counter to get the refund.

After going through Immigration, passengers should proceed to their gate or lounge.

Passengers connecting to ANA from another airline should check in at Transfer Counter E next to the Skytrain Station for Terminals 2 and 3, and then proceed to the boarding gate or lounge.

  • Lounge visitors should use the SATS Premier Club Lounge (for Business Class passengers; available from 3 hours prior to departure onward) on level 2, or take the escalator up to level 3 to access the SATS Premier Club Lounge, the KrisFlyer Gold Lounge, and the SilverKris Lounge.

On level 2, you'll also find the subway exit for arriving passengers, information counters, Skytrain stations, and Transfer Counter F.

SATS Premier Check-in Lounge

ANA Diamond Service Members and Business Class customers are able to use the SATS Premier Check-in Lounge 3hrs before STD.


Transit map of Singapore airport
Transfer from ANA to other airlines (domestic and international flights)

Terminal 1 Transfer counter C
Terminal 2 Transfer counter E or F
Terminal 3 Transfer counter A or B.

  • * Transit passengers connecting to LCC might be required to clear Immigration and proceed to the check-in counters.
Transfer from other airlines (domestic and international flights) to ANA

Please go to Terminal 2 Counter E to prepare for your next flight.

Moving Between Terminals
  • Terminals 1, 2 and 3 are connected by a complimentary Skytrain service in both the public and transit areas.
    Operating hours: 04:30 – 01:30
  • On foot
    • To move between Terminal 1 and Terminal 3 within the transit area, use the inter-terminal travellators located throughout the Departure Transit areas.
    • To travel between Terminal 2 and Terminal 3 in the public area, use the Mezzanine Level link bridge between the two terminals.
To/From Terminal 4
  • Terminal 4 is accessible by a complimentary shuttle bus services at both public and transit areas.
  • Please use the free shuttle bus to travel between T1 Gate C21 , T3 Arrival Immigration Hall A and T4 Transfer Lounge.
  • * If you are transferring to Terminal 4 within the transit area, please ensure that your itinerary is through checked to your final destination.

Singapore Changi Airport (SIN) to Singapore City

  • * "→" indicates the route.


MRT Transit No. 36 Loop bus

Underground bus terminal in Changi airport terminals 2 → Marina area → major hotels on Orchard Road

  • Time required: Approx. 30 to 40 minutes
  • Fare: S$2.8 one way (up to the bus stop along Orchard Road)
  • Operating hours: Around 6:00 to 22:50 (8 to 12 minutes intervals)


MRT Airport Line, East West Line

MRT Stations (Airport Line) in Changi airport terminals 2, 3 → Tanah Merah Station (transfer to the East West Line) → City Hall Station

  • Time required: Approx. 40 minutes
  • Fare: S$2.6 one way
  • Operating hours: 5:31 (5:59 on Sundays/Public Holidays) to 23:18 (7 to 12 minutes intervals)


  • Time required: Approx. 20 to 30 minutes
  • Fare: S$20 to 30 (extra charge during nighttime, and the price will be around $30 to 45)
  • Operating hours: 24 hours

Airport shuttle service (As of June 2020, service is suspended)

The City Shuttle takes passengers to major hotels in the city (except Sentosa Island and hotels in Changi Village). Make reservations via counters located in the arrival hall of Changi Airport terminals 1, 2, or 3. You can apply at the counter in the arrivals hall at any terminal of Changi Airport.

  • Time required: Approx. 20 to 30 minutes
  • Fare: Adult S$9 one way, Child (12 years old and under) S$6
  • Operating hours: 24 hours (30 minutes intervals)