ANA International Flight Awards

Changes can be made until the expiration date of the award ticket.

• When the itinerary contains stopovers in multiple cities
• Reservations (or changes) which were made by phone through ANA.
• Reservations containing only children aged 2-11, or infants under 2

The itinerary must be started within 1 year of ticket issuance.

Sectors other than the first sector of the itinerary must be used within one year from the itinerary start date.

Customers must change their flight award before the departure of their originally reserved flight and up to 24 hours prior to the departure of their preferred flight. If reservation changes or cancellations are not made by the departure time of the originally reserved flight, changes will not be permitted from thereon.

• When the itinerary contains stopovers in multiple cities
• When requesting a change to a lower service class than the one which was originally reserved due to seat availability in that lower service class. (However, the required mileage difference between the 2 classes will not be refunded.)
• When a ticket for the sector was issued based on the required mileage for a service class that was higher than what was originally reserved, and a change to that higher service class is requested due to seat availability.
• When requesting to change a connection at the destination or transit point from a stopover (exceeding 24 hours) to a layover (less than 24 hours), and vice versa.
• When requesting to be placed on a waitlist due to the preferred flight being fully booked. (Procedures must be completed by 14 days prior to the departure date of the new flight.)
• When the itinerary contains flights departing within 24 hours.
  Example: If a reservation has been made for an outbound flight on April 1 and a return flight on April 10, the reservation for the return flight cannot be changed on March 31 (within 24 hours prior to the departure of the outbound flight).
• Itineraries and Airlines for Which Applications Cannot Be Processed through the ANA Website
• Reservations containing only children aged 2-11, or infants under 2

• Miles will be refunded to their original mileage account groups and with their original expiration dates.
• The 3,000-mile cancellation charge will be deducted in order of the expiration date of the miles, starting with miles soon to expire. If there are miles with the same expiration date in different mileage account groups, they will be automatically added together and deducted in the following order of priority.
  Order of priority for combining miles: Group 4→3→2→1

• Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.
• Miles that have expired at the time of refund processing cannot be refunded.
• The 3,000-mile cancellation charge will be deducted in order of the expiration date of the miles, starting with miles soon to expire. If there are miles with the same expiration date in different mileage account groups, they will be automatically added together and deducted in the following order of priority.
  Order of priority for combining miles: Group 4→3→2→1

You can make changes on the ANA Website's Reservation Details page.
Also, in case you cannot change your reservation from the ANA website, please contact us by phone to change your reservation.

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")

• Changes to flight award tickets which were issued using miles from another airline's frequent flyer program must comply with the procedures for that program. Eligibility for changes and refunds is subject to the terms and conditions for each respective program.

Date and route changes to the following flights will be made based on seat availability.

International flights: Flights operated by ANA (NH) or AirJapan (NQ)
Domestic Flights: Flights operated by ANA and ANA WINGS (EH) as well as codeshare flights operated with AIRDO (HD), IBEX Airlines (FW), Solaseed Air (6J), Oriental Air Bridge (OC) and StarFlyer (7G)

• For both international and domestic flights, the reservation must be made under the ANA flight number.

• If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.
• If the required mileage decreases after changing to another flight, the difference will be refunded.
  • The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
    Order of priority for refunding: Group 1→2→3→4
  • If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
  • When a flight is delayed, the seasonality of the original departure date remains applicable, so we will not redeposit the mileage difference in your account.

Requests for refunds can be made on the ANA Website's Reservation Details page.
Customers who have their tickets must return them. Depending on the payment method for taxes, fees, etc., customers with e-Tickets may also need to return them, so please inquire with the ANA Mileage Club Service Center as necessary.

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")

• Refunds for Flight Awards issued using miles from the mileage programs of other airlines depend on the rules of the relevant Partner program.
  Mileage refund procedures for such award tickets cannot be completed through ANA.

Please complete the procedures on the ANA Website within 30 days after the ticket expiration date.

The expiration date will be set to the end of the month 36 months on from when the refund was made, and the miles will be refunded to the same mileage account groups used when the award redemption was done.