All Nippon Airways Co., Ltd.
As of April 11, 2022
All Nippon Airways Co., Ltd. (hereinafter referred to as “ANA”) manages the ANA Mileage Club (hereinafter referred to as “AMC”), a membership program that provides Awards to its customers in return for their use of the products and services of ANA and its Participating Program Partners. These ANA Mileage Club Terms and Conditions (hereinafter referred to as these “Terms and Conditions”) set out the various conditions agreed between the Members and ANA on the use of the AMC. By becoming or continuing to be a Member of AMC, the Members are considered to agree that these Terms and Conditions apply to their use of the AMC. In using the AMC, these Terms and Conditions, as well as details of the Awards, number of Miles to be accrued, conditions for accruing Miles, required Miles and other conditions separately provided by ANA, will apply.
“Member” means a customer who has applied to join the AMC and whose membership has been approved by ANA.
“Miles” means points that a Member earns (hereinafter referred to as “accrue” or “accrual”) by using the eligible services, etc., and which can be used for the redemption of Awards.
“Bonus Miles” means the Miles earned, in addition to the regular accrued Miles, when the prescribed conditions are satisfied.
“Mileage Account” means the account to which accrued Miles are credited.
“Awards” means the products and services provided by ANA or Participating Program Partners (including Partner Airlines) at the Member's request for the redemption of Miles.
“Flight Awards” means flight tickets offered by ANA or its Partner Airlines as Awards.
“Upgrade Awards” means Awards whereby a service is provided to upgrade flight classes under prescribed conditions.
“Partner Airline” means an airline that offers Miles to accrue, Flight Awards or Upgrade Awards to Members under certain conditions.
“Participating Program Partner” means a company that offers Miles to accrue or products and services as Awards to Members who use its products and services based on its partnership with ANA.
“Membership Card” is a general term for various types of AMC Cards issued to Members to show their AMC membership. This includes AMC Cards, ANA Cards and Affiliated Cards (including digital cards).
“AMC Card” means a Membership Card issued independently by ANA.
“ANA Card” means a Membership Card jointly issued by ANA and a credit card company that has the name ANA CARD printed on the surface of the card.
“Affiliated Card” means a Membership Card jointly issued by ANA and a Participating Program Partner.
“Awards User” means the user of the Awards designated by a Member, and who is a relative within the second degree of kinship of the Member (including the same-sex partner of the Member).
“Diamond Service”, “Platinum Service” and “Bronze Service” mean the services offered to Premium Members who have fulfilled the requirements prescribed by ANA.
“Premium Member” is a general term for Diamond Service, Platinum Service and Bronze Service members.
“Super Flyers Member” means a member who complies with these Terms and Conditions and the ANA Super Flyers Member Regulations. Those who have fulfilled the requirements prescribed by ANA and submitted specified applications are eligible to become Super Flyers Members.
“ANA SKY COIN” means an electronic coupon that can be used to pay for flight tickets and travel goods (domestic tours and overseas tours, etc.) on the ANA website or other channels.
“Star Alliance” means an airline alliance consisting of multiple airlines, of which ANA is a member.
“Star Alliance Gold Member” means a status granted to a customer who frequently flies with Star Alliance member airlines and satisfies certain conditions. With respect to ANA Mileage Club, customers who have fulfilled the requirements for Diamond Service members, Platinum Service members, and Super Flyers Members are eligible.
“Star Alliance Silver Member” means a status granted to a customer who frequently flies with Star Alliance member airlines and satisfies certain conditions. With respect to ANA Mileage Club, customers who have fulfilled the requirements for Bronze Service members are eligible.
Customers who have agreed to these Terms and Conditions, applied for the AMC, and passed the screening of ANA will be officially accepted as AMC members. Applications for ANA Cards or Affiliated Cards will also be examined by partner credit card companies or Participating Program Partners issuing the Affiliated Cards.
Unless specifically provided by ANA, Members may not sell, share, combine or donate the Miles they earn to any third party. In the event of a Member's death, subject to the prescribed procedures described in Article 21 hereof, their heirs may inherit the valid Miles as of the date the said procedures are completed.
Miles are valid until the end of the month up to the 36th month (23:59 Japan time) counting from the month a service or a product was used. ANA shall not be responsible for any loss or expiration of Miles of Members unless there is willful misconduct or gross negligence on the part of ANA.
Except for some Awards, Awards may be used by Members and Awards Users. If a Member will allow an Awards User to use the Awards, registration of the Awards User is required prior to applying for redemption of the Awards. Upon the said registration, ANA is entitled to ask the Member and the said Awards User to provide documentation proving their family relationship, etc. Awards Users are limited to the Member’s relatives within the second degree of kinship (including the same-sex partner of the Member).
Members or Awards Users will pay all taxes, airport fees and other necessary incidental expenses and costs arising from the acquisition and use of Awards. Members or Awards Users must pay all taxes, airport charges and other incidental expenses and costs needed in issuing Flight Awards in advance.
All documents submitted to ANA by Members are not returnable.
Members can withdraw their membership from the AMC by notifying ANA of their intention. In addition, upon their withdrawal, Members using ANA Cards should give such notice of their intention to the relevant credit card company, and Members using Affiliated Cards should give such notice of their intention to the Participating Program Partners that issued such cards.
If no Miles have accrued for 3 consecutive years with respect to a Member, ANA reserves the right to cancel the membership thereof.
In the event of a Member's death, their legal heirs may succeed to the Miles accrued by the Member , to the extent that such Miles are valid as at the completion of the prescribed procedures. Only within 180 days after the Member's death, the legal heirs will be required to present to ANA a document that certifies that they are entitled to inherit such deceased Member’s Miles. If a claim for inheritance is not made within the above period, all the Miles accrued by the Member will become void.
Unless otherwise stipulated in these Terms and Conditions, Members agree without any objection that all the Awards (such as Miles or ANA SKY COINS previously accrued by a Member, and the qualification to enjoy the Diamond Service, Platinum Service, Bronze Service or Super Flyers, or reservations of Flight Awards or Upgrade Awards), where a valid AMC qualification is a prerequisite to receive such services, will immediately expire at the time the Member withdraws from the AMC or loses their AMC membership, regardless of the reason for the termination of membership.
In the event that a Member loses their membership due to any cause referred to in these Terms and Conditions, the Member should promptly return or destroy their Membership Card.
ANA may target specific groups of Members to offer special Bonus Miles, Awards and other campaign benefits depending on the Miles accrued, location of residence or other conditions for participating in the AMC membership.
These Terms and Conditions and all current information regarding the terms and conditions of the Awards are available on the website of ANA. If the content of the website differs from the content of the printed documents, the content of the website is to be treated as the current information.
These Terms and Conditions will be governed and construed in accordance with the laws of Japan. All disputes arising between the Members and ANA in connection with the AMC will be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court for the first instance.
In the event that there are discrepancies or inconsistencies between the Japanese version of these Terms and Conditions and its translation, the Japanese version will prevail.