This page contains information on making inquiries with ANA. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.
You can also confirm reservation changes and flight status online.
Before making your inquiry, you can also check for more information on this website.
Reservation and Customer Service Center in Japan or the U.S.
02-8553-8000 (charged)
Business Hours : 24 hours (7 days/week)
Due to the line connection, there may be silence for about 10 seconds between the language selection and the next announcement. Please hold the line.
Please note that you may be charged an access fee by the local provider when calling the number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
When calling from outside of the Philippines, please dial +63-2-8553-8000. An international call charge will apply.
When your call does not connect to the above number, please call the number below.
+81-3-6327-8735 (charged)
Business Hours : 24 hours (7 days/week)
Charges for international call to Japan will apply.
* Ticketing service charge applies to per passenger for one set of flight tickets if you make a reservation by phone.
For details, please refer to "Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)".
Please refer to "How to Apply for ANA International Flight Awards" for ticket service charge for ANA International Flight Awards.
ANA Manila Office
02-8553-8000 (charged)
Business Hours : 8:30 a.m. - 5:30 p.m.(not available on weekends or national holidays)
* Ticketing service charge applies to per passenger for one set of flight tickets if you make a reservation by phone.
For details, please refer to "Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)".
Please refer to "How to Apply for ANA International Flight Awards" for ticket service charge for ANA International Flight Awards.
The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register or change ANA Mileage Club member information.
For more details, please see the Automatic Response Service with the ANA chatbot.
Contact the ANA Mileage Club for any mileage-related inquiries. Before making your inquiry, you can access the following in “Manage Profile”
After completing log-in Opens in, the following procedures can be completed under Manage Profile from My Menu:
At the Premium Member Service Desk, not to mention reservations for flights operated by the ANA Group,you can make inquiries about mileage service and premium member service.
Reservation and Customer Service Center in Japan or the U.S.
02-8553-8000 (charged)
Business Hours : 24 hours (7 days/week)
Due to the line connection, there may be silence for about 10 seconds between the language selection and the next announcement. Please hold the line.
Please note that you may be charged an access fee by the local provider when calling the number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
When calling from outside of the Philippines, please dial +63-2-8553-8000. An international call charge will apply.
When your call does not connect to the above number, please call the number below.
+81-3-6327-8735 (charged)
Business Hours : 24 hours (7 days/week)
Charges for international call to Japan will apply.
Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.
Please note that we do not accept the following requests by email.
0120-029-377 (toll-free)
Business Hours : 9:00 a.m. – 5:00 p.m. JST (7 days/week)
FAX : 0120-029-366
When your call does not connect to the above number, please call the number below.
0570-029-377 (charged)
Business Hours : 9:00 a.m. – 5:00 p.m. JST (7 days/week)
03-6741-8900 (charged)
Business Hours : 9:00 a.m. – 5:00 p.m. JST (7 days/week)
* If you wish to contact us from outside Japan, first dial the country code for Japan (81) and then the telephone number without the 0. An international call charge will apply.
FAX : 03-6741-8710
0570-029-701 (fixed rate from anywhere in Japan)
03-6741-8702 (charged)
Business Hours : 9:00a.m. - 6:00p.m. (7 days/week)
Dial a number above and select "2" when the automated voice system is prompted.
If you need to make an inquiry outside of the business hours of 9:00 a.m. to 6:00 p.m., please contact the International Reservation(Japan site only) and Customer Service Center.
At ANA, we value your loyalty and are continuously striving to make your travel experience as seamless as possible. Your feedback is very important to us and will help improve our future services.