The waitlist reservation service can be applied for via the ANA Website if the preferred flight is fully booked. We will contact you when a seat becomes available. The following information applies to flights departing on or after May 19, 2026.
Waitlist Reservation Service information
This service allows you to apply to be waitlisted online.
Point 1
Requests for Waitlist Reservation Service are accepted up to 24 hours prior to the departure time of your preferred flight.
Point 2
Accompanying passengers (up to 9 adults including the person making the request, and 1 infant per adult) can also be waitlisted at the same time.
Point 3
Waitlisting is accepted for 1 flight on 1 one-way sector.
However, for ANA Mileage Club Members, Star Alliance Gold Members and Star Alliance Silver Members, the waitlist reservation can be held for up to two flights, including flights on which seats are already available.
Please enroll in ANA Mileage Club to take advantage of the benefits of using the miles you can earn in various ways for a variety of awards.
Fares for Which the Waitlist Reservation Service Is Available
Flex
* Request can be made at the highest fare amount.
How to Make a Request Using the Waitlist Reservation Service
Go onto the ANA website, check seat availability and select the waitlisting option.
* Requests cannot be made for flights showing as fully booked or that stanⅾby is not available.
If you wish to be standby, please make a request for one sector only.
* Requests cannot be made for round-trip itineraries or connecting itineraries
If your cell phone is set to receive emails from specified domains only, make sure that it is set to receive emails from 121.ana.co.jp.
Notification when seats becomes available
Emails will be sent to the email address entered in "Representative's Details." Please confirm the information on the ANA Website.
Notes on when applying to be waitlisted online
- * You cannot add another reservation to a waitlisted record, or add a waitlisting request to an existing reservation record.
- * If a seat cannot be arranged at least 24 hours before the departure time, no notification email will be sent to you.
- * If a seat has been arranged, please make your purchase by the purchase deadline of the applicable fare. If the reservation cannot be confirmed within this period, it will be canceled automatically.
See here for more information on purchase deadlines. - * Since seat availability may differ according to the flight and fare, please also use the Waitlist Reservation Service in addition to the Seat Availability Search
. - * To cancel a waitlist reservation request, go to "Manage Domestic Flight Reservation" to complete the procedure.
- * If seats have already been secured for flights on a one-way itinerary, please call Reservation and Customer Service Center in Japan or the U.S. after the seats have been arranged to complete the change procedure.
- * If you wish to be waitlisted for flights on a round-trip itinerary, tickets must be reserved/issued for each way separately.If you already have a ticket issued for a roundtrip fare, you cannot switch your seats with those that have been arranged.
- * Please complete the refund procedures for tickets that will not be used.
Types of Standby
Waitlist Reservation Service and Standby at the Airport
If there are no seats left on your preferred flight, you can use one of the following services to make a standby request: the Waitlist Reservation Service (an online service) or Standby at the Airport.
